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we have been a loyal customer of Goaffpro for the past three years and have relied on their service to manage our affiliate program. However, my recent experience has left me deeply disappointed and frustrated. Over the last three months, we decided to make the transition to the GoKwik custom checkout system, believing it would improve our user experience. Unfortunately, for the past 20 days, we've been encountering persistent issues that have hindered our operations. What's even more frustrating is Goaffpro's response to the problem.
They claim that the issues we're experiencing are solely due to the custom checkout system, but I strongly disagree with this assessment. I have conducted a thorough analysis of our setup, meticulously testing different scenarios, and it is evident that the problem lies within Goaffpro's platform, not the custom checkout. It is deeply frustrating that they have swiftly shifted the blame to the custom checkout without conducting a thorough investigation.
Our frustration has been exacerbated by their reluctance to investigate the matter further. As loyal customers with a long-standing relationship spanning three years, I expected Goaffpro to take a more proactive approach to address this issue. Instead, we've encountered resistance and a lack of willingness to explore potential problems originating from their end. This approach is far from the customer-centric service we had come to expect from Goaffpro.
In conclusion, my recent experience with Goaffpro has been disheartening. While the service has been reliable and efficient for years, their handling of the recent issues related to the custom checkout has left us frustrated and dissatisfied. We urge Goaffpro to reconsider their position on this matter and commit to a comprehensive investigation into the issues their customers are facing. It's time for them to restore the trust of loyal customers like us by addressing the issues promptly and effectively.
Hi
So the app was works fine with shopify chekout but not with gokwik checkout.
In such a case, Logic dictates, then the issue is with gokwik checkout not with goaffpro.
Over 40,000 merchants use the app with no issues whatsoever because the goaffpro app is fully vetted, thoroughly reviewed and regularly re-reviewed by shopify App Store team to ensure everything works as intended
Gokwik is not a shopify approved app.
You can ask gokwik team why they are not in Shopify App Store.
Apps on the App Store are thoroughly reviewed by shopify for their compatibility to ensure smooth experience for merchants
Unapproved and unauthorised apps not only violate shopify merchant terms but also breaks compatibility with other apps.
Our support team also mentioned the same to you that custom unapproved checkouts cannot be reliably supported as they don’t follow shopify best practises
Just ask yourselves, why is gokwik checkout not in Shopify App Store ? And you’ll have the answer as where the real issue is
Right now I am about 3 days into my 15 day trial and my experience is not making me want to stay with the premium. The discount codes for my affiliates don't seem to work and I can't find anything helpful online to resolve the issue. I sent a message to them, but I am not hopeful for a quick resolution. Sent a message 3 days ago with nothing but a confirmation in response. I also didn't get an email about the affiliates that were waiting approval recently. I had high hopes, but right now I am thinking I may need to find another app.
[REQUEST FOR FOLLOW UP]
Hi Kristin
Your support ticket was replied to within hours of submitting, but probably because your contact email was incorrect you did not get the reply. Please check the Contact Email in Settings -> Notifications tab.
Currently it is set to kristin@greatmorningscoffeeandtea@.com, which doesn't seem right.
Now coming on to your question. Since you had manually set the expiry of the automatic coupons to 27-Nov-2019 (by editing the [APP]GOAFFPRO discount rule in Shopify), the coupons stopped working on that date. To make them work again, we ask you to either extend the expiry or remove the expiration date altogether.
Also, your automatic coupons are set to apply on limited sets of products, so during testing, please ensure that your cart has those products, or you can also remove this limit in the Coupons -> Automatic Coupons section.
Hope this helps, let me know if you need help with anything else.
I do not trust this app. I sell exclusively in Germany and strangely enough the affiliate members are Chinese names that seem to have generated any sales in Germany.
This app serves as a scam platform for scammers (sadly)
Vietnamese will register, highjack your brand name on Google, position their crap on your already built sales and you'll have to pay commissions...
Run away.
Hi
The marketplace is an optional feature and it disabled by default.
You don't have to publicize your program to everyone on the internet. You can keep it running privately. You can also set marketplace restrictions to ensure that only users from US (or your chosen country register).
Finally you only approve the users whom you want to work with. The system clearly displays the user's country / ip address etc. when they sign up.
You can also auto block google ad sales (Settings -> Advanced settings tab -> Block google ads option)
If you don't want to work with affiliates outside the France, don't approve those accounts.
I checked your marketplace listing and there are no country restrictions. and the program is explicitly set to auto approval.
Payment to the affiliates is also at your discretion, you can evaluate their sales before them paying
Finally, being a free user, you are not paying us anything, you have been using the app for many years, and bad mouthing us here is a complete net negative for us. We already have too many dropshippers like you, using the free version and consuming resources without contributing to the ecosystem.
With our reply, at least your customers would know that they are buying overpriced goods from your store. They can get the same from alibaba for one tenth the price. $19 for leaf earrings, the exact same on alibaba for $1.20. What a ripoff. Run Away
It's a spam. Don't use it
What??
***UPDATE***
07/11/20 - Thank you for attempting to fix the issue. However, GoAffPro is now no longer communicating with Klaviyo at all - nothing. How do we resolve this? Quickly?
We have emailed the address you provided with no response - our email was sent to you on 07/10/20 @ 3PM EST.
To resolve please email Frank@ImpactMouthguards.com directly so we can move forward.
We had such high hopes for this app but have become quite disappointed.
Review after review speaks of how good customer service is and after repeated attempts to get help there has been NO response.
The issue we are having is this - GoAFFPro is not playing nice with Klaviyo. Plainly speaking the integration does not work properly and bits of information are lost in the transfer. This is Particularly true with respect to telephone numbers.
If we could get some assistance on this we would certainly consider updating this review but at the moment we are terribly dissatisfied.
Hi
CTO of Goaffpro here, I am not sure, but I was unable to find any ticket number from your store ID. If you can send me the ticket ID at admin@goaffpro.com, I will be able to look at it thoroughly.
I did take a look at the phone number sync issue on your account and it should be fixed now. Klaviyo permits email and phone_number as standard sync items and you should be able to see the phone number information in your klaviyo profiles. Rest of the profile information would be in the extra information tags.
Hoping to hear from you at admin@goaffpro.com, so I can resolve this issue personally
Thanks and Regards
We asked Harper and Emma to help us create a ticket with an issue and they were not willing to help at all until we mentioned the review page.
Absent customer service does not respond to emails or respond completely alongside. Really a shame I installed it then remove it 2 times because no response to my emails of requests for help when I chose the paid plan. It is the first opinion that I leave
would not function properly. kept stating error. used many browsers and still not functioning properly.
Hi Rich
Was the issue resolved ?