Free Gift Box+Buy 1 Get 1+BOGO

Tried getting support as there is a glitch in there app and so it would only show a tiny part of our product catalogue as an option. Andrian eventually replied on live chat after 5 minutes of waiting. I tried his advice and replied back noting it didnt work and further explained the issue. He then completely ghosted me!! terrible service.

*** SHOPS BEWARE! ***
DO NOT USE THIS APP if your store accepts discount codes or has collections! If I could give this app negative stars, I would. I know that's dramatic, but the hell that we've been through with this app justifies the drama.

We added this app to our store because we add free gifts at $25 and we were hoping to involve the customers more in the process by giving them choices for their free gifts.

I got it all set up and it was working until we had several customers let us know that their discount codes weren't working and that the free gifts weren't there at checkout. We then toggled the button in the settings that says "Allow discounts in checkout with gifts" (it had defaulted to "disable discounts in checkout with gifts.")

Okay...I wasn't sure why this was even an option. Of course, I want our customers to be able to use their discount codes. I reached out to support about this, and they warned us that this would create ghost products, but they wouldn't cause any issues. Unfortunately, this added a condition to every single one of our collections that says "product type is not equal to ghost_product," effectively adding every single one of our products to every single one of our collections. This has made our navigation useless, confusing customers, and has likely affected sales in the last few days.

Additionally, this app will charge people for their free gift if they do use discount codes at checkout. We've had upset customers and have had to issue refunds. This makes out company look like we're trying to scam people!

I reached out to support again and they confirmed that the app was supposed to add all of our products to all of our collections. That's just how the app works due to the ghost products that it has to make. The app was also working correctly when it charged people for their free items if they used a discount code. These aren't even bugs! It's just a poorly built and untested app! "We are just the beginners, so we are constantly developing and improving our application to make it more user friendly. Thank you for your honest feedback. We will be working hard on it to improve our application in the shortest terms."

This is unacceptable. The Shopify App store isn't a testing ground for incomplete or malfunctioning apps.

People need to be able to use discount codes with your app without it completely messing up our collections and navigation. The whole point of this app is to add FREE gifts to orders, not to charge people erroneously and to erode our customer's trust in our brand. This app should be removed from the store, improved, and TESTED thoroughly before anyone else has these horrible experiences.

I definitely wouldn't trust any of the apps that these folks make. I'm sure they're all untested and not to be trusted.

Tolle einfache App. Schnelle und zuverlässige Hilfe vom Support Team bei Fragen oder Problemen. Danke an Vitalii.

Very effective app when you want to give your customers something extra so they will feel appreciated to shop on your website.

Very helpful and supportive. they worked patiently to solve the issues and we look forward to seeing the increased business!

Schneller, freundlicher und sehr hilfreicher Support. Die App läuft bis jetzt sehr gut! Sehr gutes Look and Feel. Gefällt mir gut und scheint auch bei den Kunden gut anzukommen!

This free gift app works great and customer service is top notch. Highly recommend this for free gift apps

Great app, and the customer service is amazing!

Great easy to use app and the customer is by far the best very helpful. Keep up the great work thankyou.

Simple to setup and works great! Also, the support is very helpful.