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I have used this app for years and when I moved from BigCommerce to Shopify, I was thrilled that I could continue building up my Google Customer Reviews. The app is simple to install and the information needed to get it up and running can be easily obtained from your Google Merchant Account.
As the customer needs to opt-in to receive the survey, it can take time to build up your reviews, but as this app offers a custom review badge, it will show your score even if you only have 1 review. The Google badge does not show your score unless you have a minimum of 100 reviews.
I have also dealt with their customer service a few times and each time my question was dealt with and sorted within 24 hours.
Overall, FANTASTIC app and well worth the one-off fee. I was once quoted $250 AUD by a Shopify Expert to integrate the code into my store.
I was using a similar app but decided to try this one for 2 reasons: 1) better looking badge and 2) the badge shows on mobile phones whereas I could never get the badge to show on mobile with the previous app.
I did have a problem when I first installed this and emailed support. Next day I rec'd an email stating my issue was fixed and sure enough it was working perfectly.
So... 5 / 5 stars for nice product and for great service.
Thank you!
Excellent App. The support has been really good. Also, this is a great deal and gives your store more authority.
Fantastic customer service. Fixed an issue for me straight away. Chandra was very helpful. Really pleased
Good and quick support with some technical issues to have the app up and running. Waiting for the reviews now!
Easy to use and providing the much needed customer review badge before you get to the magic 100. Questions that I had about the app were quickly and comprehensively dealt with by very helpful customer service, indeed the person I dealt with went above and beyond - couldn't have asked for better service!
Love this app, I needed a little extra support checking that I set it up correctly and the support I received was wonderful.Absolutely would recommend this app.
Dealing with Chandra was good.. a true professional.. the app now works well for us.. we will not hesitate to recommend this feature for your business. Simon Gabriel
CEO @ Stone Doctor Australia.
The app creator is awesome. She is super customer service and is more than willing to help with any issues. The app works perfectly and I highly recommend it. Great value. Did I mention the great customer service? All app developers should provide this level of customer service and knowledge! Awesome.
This app is everything I was looking for to help my customers leave reviews of my business. I am not super computer savvy so the customer service assistance I received to have this app up and running was top notch. I recommend this app for anyone who's looking for a great way to have customers review their business on Google.