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paid my money and they did very little, Neteesh promised to respond and resolve this matter and he has totally blanked me , i asked for my money back - no reply - no money I have 3 numbers for cedcommerce on my whatsapp and as soon as i mention Neteesh i am ignored the apps work well but this service has been awful
WASTE OF MONEY AND TIME! they were not helpful and charged me the full $99 package and didnt get any sales nor did they follow up or showed they cared. VERY DISAPPOINTED! AND I CANT delete the membership i need to use their $29 plan now
Tomem cuidado, tive o merchant roubado e obviamente tem relaçao com o app, porém o suporte não dá explicações e manda falar com o Google. tinha mais de 8 meses com a conta e aconteceu isso
The plan renews itself every month and breaks the links to shipping settings which unpublished every listing. Many issues with Tech Support. Swati is not a real person but AI...the image is AI. When there were issues, IT would send you down rabbit holes researching errors which did not exist. We had to explain the errors and why they were occurring. Why does the app not notify when the links are broken...and which happens frequently which require complete reset of shipping settings which then requires feed to repopulate. After giving access to Google Account, added an additional third party email without our notice or approval. DO NOT USE THIS APP!
Dear PrinceofScots,
The plan renews every month because its a monthly recurring plan that you chose, and you know that, but renewing plan has got nothing to do with any shipping settings. Shipping settings are broken because you used multiple apps for Google, which is not recommended and was told to you multiple times.
You called our team member an AI, which is a totally an irrelevant term as you yourself have took taken their help on multiple occasions and it does not look professional on your end, and our member Swati has assisted hundreds of sellers so they are not an AI.
Your third party email refers to merchant centre access which you yourself gave, and most sellers do, so how can we add something until you yourself give access. And its the same email that you gave access to.
Please reach out to us for any clarifications, we will be happy to assist you.
Thanks,
Team CedCommerce.
Buyer Beware. This app is extremely glitchy. I have had too many issues to count. ALthough support is friendly, they are clueless at best. 1- When an item is out of stock, the feed doesnt refresh to reflect this. Wasted ad spend 2- When the product is added back in stock, the feed doesnt refresh unless you manually refresh it today i woke up and found a DIFFERENT AD ACCOUNT LINKED TO MY ACCOUNT, and all my products were removed and unlinked from merchant center. Its always something with these guys. Uninstalling soon as i find an alternative.
Actually. I have changed my review as my account was suspended permantley by google ads. The software changed my url to some deadbeat website and I now have zero traffic from google. It has killed my business. I was just told to go back to Google and it was their fault.
Their good reviews are all fake. They'll be pushing you for one-time deductions. Wait until the customer is not satisfied with the service and they will not agree to refund. They are obviously wasting my money!!!
The reviews are fake, they offered me money via email. Liars, app doesn't work as described.
Hello
We would like to let you know that you have rated all our apps with more or less the same 1 star review, without even using them, which is obviously fake and we are not offering any money to anyone, that's out of question.
We’re known for our exceptional attention to detail. All our reviews are 100 % genuine and we have achieved them after providing 24*7 support to all our clients.
If you’d like to discuss this further or have any issues you can contact us anytime, we are available 24*7 to address your queries and issues.
Regards,
Team CedCommerce.
So I installed this app then uninstalled it. they contacted me after uninstall and promised that they can fix my google merchant centre which got suspended. It's been months and all they do is blame it on Google and not do anything about it. They claim them self google Partners but what's the point if you cant even help us.
Hello Compact Cloud Admin,
We are sorry if you had a bad experience, although getting suspension lifted is completely on Google’s end.
As you know we had tried alot to work on your GMC account and fixing policy issues on your website as well, but the final decision to resume account is up to Google only. You can further reach out to Google support in case of queries.
Regards,
Team CedCommerce
Worst support I have ever received. The level of support received was ZERO. You might as well do everything in Google ads yourselves and save the monthly fee