Tapita SEO & Speed Optimizer
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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Wow - customer service was FAST to answer my questions and help with my needs! That was something I did not expect on a Sunday afternoon. They fixed my critical issues immediately.
I recently optimized my store's SEO using Tapita, and the help i got from the team was fantastic! and i am waiting to see the improvement on coming weeks. I highly recommend it to anyone looking to enhance their site's SEO performance!"
The support is amazing with any question or help you want and sagnificant work. Spefically I was chatting with Liam who help me a lot!
Awesome customer service Keep up the good work. with a wonderful support from Krystal
Liam was very precise and super helpful! I would get support from him any time again. Very pleasant to deal with. It has improved my store tremendously and the best of it all I didn't have to pay for a plan. This was free help.
Thank you for your collaboration, Tapita SEO! We truly appreciate your support and look forward to continuing our successful partnership. THE BEST!!!!
I’ve been using Tapita for a long time across several of my stores, and it has consistently exceeded my expectations. The support is fantastic, always quick to respond and very helpful, while the app itself is packed with features that have made a real difference in my site’s performance. It’s easy to use and delivers great results. I highly recommend it to anyone looking to improve their site’s SEO and speed!
If I could give 10 stars, I would. I had a problem with SEO. And they immediately solved my problem, thank you very much for the best service I have found when choosing a plan to continue with them.
thank you so much!!! Your translator program helped me a lot since I speak Spanish.
muchas gracias Krystal
I've been using Tapita for a few weeks now, and I have to say, it's been a game-changer for my Shopify store's SEO. From the moment I installed the app, I noticed a significant improvement in my store's search engine rankings.
If you're looking for a powerful, all-in-one SEO tool for your Shopify store, I highly recommend Tapita. It's been an invaluable asset to my business, and I couldn't be happier with the results. Five stars!
I had left a review of Tapita a week ago. It was one star, which, at the time, I felt was appropriate based on my experience. However, recently I did notice one key improvement to my site. Well, more to the Google Search result. My Favicon was missing, and they did fix that. That said, since switching from a Paid (Standard) plan to the free plan. I noticed that my site metrics were even worse than when I started with Tapita. So, I opened the app to re-run some of their tools. But as I did, I realized that when I switched from the Standard plan to the free plan, they removed the Standard plan features. I should state that I was not on a trial plan. I paid the $59 fee for the standard plan. When I reached out to chat support after back-and-forth screenshots, they realized that I should still have the Standard plan features. So they offered me a month of the Standard plan or a refund for the unusable Standard plan that had been removed. At no time did they reach out after they removed the Standard plan features to offer a pro-rated refund. I have dealt with two chat reps here. One of them is fantastic, the other is rude at times and just not professional.
Hello,
Please find the clarification below regarding the recent issues:
1 ---> App Installation and Downgrade: You installed our app under the Paid plan on July 6 and downgraded on July 8. During this period, we found out that collection meta was missing. We advised adding meta to your collection pages to enhance your website's content and to control your sitelinks follow google best practices. However, you decided to downgrade to the Free plan on July 8 to avoid additional work. This was noted in the previous 1-star review.
2---> Your website performance metrics getting worse: You use our paid features only for 3 days, SEO is a long marathon, it will impact your results but it will need at least a month, and you never really clarify which metrics you're talking about, we improved your Speed and make your website more SEO friendly already.
If you're talking about traffic, it is impossible for our app to reduce our traffic after only 3 days of fixing Technical SEO errors, because Google by itself needs around 1 week at least to recrawl your data to read the change in SEO.
3 ---> Cancellation of Paid Plan: You downgraded our app from the Paid to the Free plan. When you switch from a Paid to a Free plan, access is limited to the Free features only. This is in accordance with our Terms and Conditions, which you agreed to upon purchasing our app, and this is standard app behaviors too, not only our app, other apps act the same way.
4 ---> Refund and Payment: Regarding your inquiry about Free/Paid features, although your case does not qualify for a refund, we offered two options: continue using the Paid app without needing to upgrade again, allowing you to use the Paid features for a full 30-day cycle, or receive a refund after you pay the bill. As of today, July 22, the bill remains unpaid, so we are unable to process the refund for an unpaid bill.
5 --->Customer Service Interaction: We reviewed the chat history and noted that Liam assisted you on both occasions. In the first chat, he provided complimentary Technical SEO support. In the second chat, he explained our charge policy and sought clarification on whether you preferred a refund or wished to continue using our paid features. We understand this might not have been the response you were hoping for.
Thank you for your time and understanding.
Best regards,