Tapita: SEO Optimizer & Speed
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Excellent service and they have hands on approach to helping you boost your website. The support is very good and attentive to your needs
Thank you
Muito bom o atendimento rápido e objetivo!
I've been using the Tapita SEO & Speed Optimizer app for a while now and overall, I'm very impressed with its performance. The app has significantly improved the SEO and speed of my Shopify store, making it more efficient and user-friendly. The features are robust and intuitive, and I've noticed a marked improvement in my store's loading times and search engine rankings.
However, there are a couple of areas that could use some improvement. The technical support team is not available on weekends, which can be a bit inconvenient if you run into issues during that time. Additionally, there have been several occasions when the chat feature was not working, making it difficult to get immediate assistance.
Despite these minor setbacks, the app performs exceptionally well and has been a great asset to my online store. I highly recommend Tapita SEO & Speed Optimizer to anyone looking to enhance their store's performance. A solid 4-star app with room for improvement in customer support!
Hi there,
I am Katy from Tapita. Thank you for using our app and giving us feedback. I would like to reach out to you to clear up any misunderstandings we might have.
Could you please schedule a call with our Tech & SEO expert this week to see how else we can support you with your store, in addition to the default features provided by our tool?
We do provide support over the weekends, and we run live chat 24/7. With live chat, we can help solve most of your problems, except for the "meta too long" errors that we asked you to wait to Monday because this task need coding skills and will be performed by our Tech team, which have two reasons:
1. Your theme code automatically adds the store name to the end of the meta description. This is a theme behavior and can only be changed by modifying the theme code logic. We requested time to have our Tech team help you change it. Since this involves changes to the theme code, we need to be careful and spend time checking/testing to ensure our changes work correctly.
2. Your meta description is generated by the Shopify-ChatGPT plugin and exceeds the suggested length for meta descriptions. Since we don't have control over this plugin, we sincerely ask you to contact Shopify or the app directly to see if they can set a limit on the generated meta length.
Additionally, tasks such as configuring your Google Search Console access and verifying domains can only be done from your side for security reasons. We hope you understand that we can only provide guidance for these tasks, which we have already done.
Once again, we hope you can reply and schedule a call to clear up any misunderstandings.
Best regards,
Katy
support service is very helpful
I contacted support as I am new to Shopify & Tapita and wanted to improve the optimisation of my photos...they were helpful using screen shots to help me find what I needed to do. The only minor comment I would make is that there is quite a long pause between each conversation. However, the support helped me to achieve what I wanted to achieve. Thank you.
Till now having very good experience.
Great App, and helpful support team
Great response time and great service. my problem was fixed within 10 minutes
good
Maravilloso, recien comienzo y ya mejora mucho mi SEO. Buena atención en el chat.