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This app is brilliant. It gets you extra sales for an agreed commission. What more could you want and the Redbrain team are great to work with
I strongly advise anyone to use this app. It's easy to set up and the team have been very helpful. Sales have also been good which helps!
This app really works and makes extra sales. Customer service people are very helpful. Definitely recommended...
My experience has been amazing with order legend. I have now made my first sale and this is all because of them. The process is so simple and feel truely thankful. Looking forward to seeing more sales.
Thrilled to hear you made your first sale with our app! Thanks for the awesome review!
Excellent app it's pretty easy start to run ads by order LEGEND I recommend it
Thanks so much for your review! 🙌 - Adam
Brilliant starting to get orders coming though and great prices
Before you install it i would check in 'company house' this LTD's books. It will be clear quite quickly why you should not waste your time.
Their budget for a store will be around 0.05£ if not less for a day.
in response to Order Legend LTD :
Let me add some numbers for context, They managed to generate 3 CLICKS over two months and a massive wait for it - 200 impressions :)
(In your case, our campaigns lost us money and we did not pass any of these losses on to you) LOL
Order Legend is not Redbrain those are two separate entities and it would be great if you just dropped that charade
Hi there,
Order Legend Ltd is an entity we spun out of our parent company Redbrain Ltd. If you are reviewing our company books at this stage there will be very limited data as the majority of our financial reporting has been through Redbrain historically. This does not reflect how much we invest into our ads. Redbrain generated over £1 Billion order value for merchants in 2022 with the same model our app uses.
The exact amount we invest will vary from store to store, depending on how successful our campaigns are, the commission rate and budget cap you set. We put each store through a learning mode where we try different bidding strategies over a period of time to work out if we can drive impressions, clicks and orders under our model whilst running profitably for both parties.
I've just looked into your store and can see our campaigns generated limited impressions, clicks and zero orders over a couple of months. In your case, our campaigns lost us money and we did not pass any of these losses on to you. We take calculated risks and it didn't work for your store and you didn't pay anything for trying.
We can't guarantee that our app will work for every store and we make this clear on our website and throughout the app. Many factors outside of our control can affect the performance of our app including the products you sell, search volume, demand, competition, your website conversion rate and average order value. We can guarantee that we'll only ever charge if we generate your store orders.
Thanks,
Adam
In response to your updated comment:
Redbrain and Order Legend are owned by the same parent company (Redbrain Holdings Ltd). Feel free to check the corporate address and company officers on companies house:
https://find-and-update.company-information.service.gov.uk/company/10434678
https://find-and-update.company-information.service.gov.uk/company/11045775
https://find-and-update.company-information.service.gov.uk/company/13282279
You can also connect with me on Linkedin if you like:
https://www.linkedin.com/in/adamsturrock/
For transparency and accuracy, we generated 492 impressions and 7 clicks. Your store was still in learning mode when you decided to uninstall. During learning mode our system cycles through different bidding strategies and methods and raises bid amounts over time with the aim of generating orders.
When our system works it's fantastic and when it doesn't work we lose money. I'm sorry that it did not work for you.
Kind Regards,
Adam
App did not work at all. We signed up and no one contacted us for over 2 months and it was stale all these while. We got in touch to find out what is going on and where told they are only just going to stream the products now. Waiting another one month, no word from them whatsoever so we deleted the app. Service was very poor I must say.
Thank you for taking the time to leave a review and share your experience with our app. We sincerely apologize for any confusion or inconvenience you experienced. We understand that our service did not meet your expectations, and we are committed to learn from this and improve.
Firstly, we would like to clarify that our app does involve a setup process that involves synchronizing your product feed with Google Merchant Centre and setting up a Google ad account. This process typically takes 4-7 days, but in some cases, as with yours, it can take longer due to Google's approval process. In your case, our system reports that you installed the app on January 6th and the approval was completed on the 21st of February, after which we started promoting your products. We regret any lack of communication during this time and are working to improve our updates to users regarding this process going forward.
In terms of generating orders, we would like to emphasize that there are many factors that can influence the outcome. Despite generating +10,000s impressions and 100s of clicks for your store, we sadly did not see any conversions into paying orders through March. This could be influenced by various factors such as the types of products being sold, the market demand, and on-site conversion rates. As we highlight with our app, we take on the ad spend risk and unfortunately, in this case, the campaign did not result in sales.
We recognize that situations like this can be frustrating and we genuinely empathize with your experience. We want to assure you that continuous improvement of our app and strengthening our communication with users is at the heart of our operations. In line with this, we are diligently working on new features that will offer more detailed insights into the system's status for our merchants.
It's crucial to highlight that despite the time your store spent integrated with our app, you were not charged any fees. We operate on a performance basis, meaning we absorbed the ad spend, bearing the risk without passing any cost to you. Although this resulted in a loss on our part, our goal is to ensure that our merchants feel confident and see value in our service. We are steadfast in our commitment to enhance our offerings and deliver a more satisfying experience to all our users.
Again, we are sorry for any disappointment caused and we appreciate your feedback as it helps us make necessary improvements. We're committed to delivering a better experience for all our users in the future.
Best Regards,
Adam & The Order Legend Team
Sadly, not working, and they have no interest helping. We also got double charges for few days, and they have technical issues. Can not call back, or help, no point, wasted months on this. Not sure why did they approach us for business if they dont want the business. Not a customer oriented approach.
The employee left who set our business up and running the she was absolutely fantastic, now nothing works, so delete the app.
Thank you for taking the time to provide us with your feedback. We deeply regret to hear about your dissatisfaction and the issues you experienced with our app.
When you used our app for this store, we did our best to deliver value. We were able to generate 17 orders for your store, but unfortunately, due to various external factors beyond our control such as search demand and onsite conversion rates, we couldn't sustain the performance to a profitable level. In these scenarios, we bear the ad spend risk, which, in this case, led to a loss on our side.
We're truly sorry to hear about the technical issues you encountered and the frustration with the double charges. We had some necessary improvements to our billing system during this period which might have caused some disruptions. Your concerns are of utmost importance to us and we assure you that we're addressing them.
We also understand the impact of the departure of your account manager, who you mention was fantastic. Our team went through some changes during that period, which unfortunately affected our level of service. We apologize for any inconvenience this may have caused and want to assure you that we are dedicated to maintaining a high level of customer service.
Your feedback is invaluable and we take it very seriously. Our mission is to help our merchants succeed and we regret that we fell short in your case. We understand how important a customer-oriented approach is and we're committed to making improvements in this area.
Once again, we apologize for any disappointment caused and thank you again for your feedback. We're committed to learning from these experiences and continuously working to improve our app and our service.
Best Regards,
Adam & The Order Legend Team
Impressed by the Order Legend response and services. Ofcourse, we all are part of system and working together for the growth of eachother. But you people are working with great idea. God bless you.
Thanks so much for your review - we think our model is a game-changer too. Looking forward to seeing how many orders we can generate for you!