Recensioni (517)
Restringi
-
In base alla valutazione
The reviews regarding pushing products with mismatch price are true, it happened to me, also for majority of the products the main image is not even the photo of the variant exported to google merchant, is just another random photo from the product link, so if you have multiple variants this could be a problem because is not pushing the right photo of the variant.
I got misinterpretation because of some products mismatch price, spam title (even if the variants had different models, they used same title for all of them), currency difference, and using the same photos for all variants (which is wrong because I had different models/designs, they app were showing only one photo for all designs). My merchant was reinstated after I deleted their products from my merchant and applied for review. I am really afraid to continue using their services.
I have been used this app for 3 years, at the beginning I had no issue with them. But lately they import products with missing colors and missing size, even if I told them about this issue about 7-10 days ago, they never bothered to fix the issue. Now I do not know what happened in my merchant center from 120 clicks per day it god sudden drop to 19 click also with 60-70% drop in impressions. I had no issue with merchant.
Dear Antonios admin and team,
Thank you sincerely for taking the time to update your previous review. We truly appreciate your willingness to reconsider and share your revised experience.
We understand there might have been some confusion regarding the issue you experienced. Upon reviewing your account, our team identified that the expiration dates were added to certain products in your account that had caused the product removal upon expiry from your Google Merchant Center account. We're glad we could quickly pinpoint the cause and work towards a successful resolution. Thank you for allowing us the opportunity to assist you, we truly appreciate your trust and patience throughout the process.
Your satisfaction remains our highest priority, and we're committed to continuing our efforts to maintain the high standards of service that you deserve from AdNabu.
Thanks again.
Warm Regards,
Ashwitha A.
Team AdNabu
During the support call, adnabu employee asked me to upgrade to try one of the features, then once trial ended it started charging me 80 dollars although we don't use the app. I used write to support feature to ask for clarification but got no reply
Dear Max,
I hope you're doing well.
I sincerely apologize that our pricing plans did not meet your expectations. We never intended to disappoint you. During the support call, we recommended an upgrade so you could explore all the features, with the option to downgrade as needed. To address your concern, I want to confirm that we have already processed the refund of $80 for the month's charge.
Since your last communication, we've tried email and phone but have yet to be contacted. Please feel free to get back to us at your convenience, and we'd be happy to assist you further. Should you choose to re-install our app, we can explore improved plans that may be better suited to your needs this time.
Thank you for your understanding, and we look forward to the opportunity to provide a better experience.
Warm Regards
Sampy
Team AdNabu
DANGER! SENDS INCORRECT PRICES (LOWER) THAN IMAP TO GOOGLE FEEDS! NOT RECOMMENDED.
IT DOES NOT WORK RIGHT. IT SUBMITS LOWER PRICING AND CAUSES US TO HAVE IMAP VIOLATIONS WITH PARTNERS!
We tried many times to work with them - it does not work. And frankly, they do not care. Do not use this app!
Hi LookInTheAttic and Team,
We’re really sorry for the trouble you experienced. Our app only submits the price exactly as it appears in your Shopify store, so if any discrepancy happened, it may have been due to a sync or configuration issue. We’d love the chance to look into this together and make sure it’s fully resolved — please reach out to us at support@adnabu.com so we can prioritize your case.
Regards
Sampy
TeamAdNabu
I am compelled to share our deeply unsatisfactory experience with Adnabu for Google Shopping, a Shopify app designed for transferring and optimizing products on Google Shopping. Despite its promising features, our journey with Adnabu turned into a nightmare of inefficiency and unprofessionalism.
Over several weeks, we painstakingly optimized over 18 feeds, each tailored for a different country and language. This involved numerous bulk edits and extensive manual optimization with Adnabu's AI tools. We even hired a freelancer, investing over $500 to ensure our feeds were meticulously refined. However, our hard work was obliterated overnight on March 15th when all our optimizations disappeared following a bug fix by Adnabu's technical team. This loss represented not just a significant financial blow but also weeks of wasted effort.
Our attempts to resolve the issue were met with endless, unsatisfying email exchanges. Initially, Adnabu's team denied any system logs indicating resets on our end. When we demanded compensation for our financial losses, the blame was unjustly shifted onto us, with accusations of manually or bulk resetting our products. This unprofessional behavior escalated, portraying us as liars unwilling to accept fault for our actions, despite our nearly decade-long experience running an online shop.
Although Adnabu managed to recover 1,800 of the 6,000 optimized products through backups, this was a small consolation. A conversation with CEO Salil, who promised to look into the matter, led nowhere. After days of silence, he claimed that backups from March 14th showed no signs of the optimizations we had made, further casting doubt on our efforts and integrity.
This experience has not only resulted in significant financial and time loss but has also exposed Adnabu's inability to stand by their product's failures and their quickness to blame customers. Such unprofessional conduct and lack of accountability are unacceptable. I strongly advise against using Adnabu for Google Shopping if you value your time, effort, and business integrity.
Dear Ruben,
I understand this is far more than an inconvenience. I'm truly sorry for the impact on your efforts. We tried recovering your data, and we were successful in recovering the customizations of about 1800+ products, as you mentioned, but we did not have the remaining customizations available in our DB, as we informed you.
You can continue to optimize products using our platform, and I request that you immediately flag anything that looks wrong to you. I also request that you note that our initial review didn't uncover any platform-wide errors during the time period when you reported this. We also do not have any other instances of lost data in this period, and such a situation has arisen for the first time in this app's history. We're taking this extremely seriously and conducting a thorough investigation. This shouldn't have happened, and we're determined to understand why. We will explore this situation further to arrive at a better result than the present resolution. We're also implementing safeguards to help prevent this from happening again.
As a gesture of goodwill and to partially offset your losses, I've already issued a refund for your two months of usage of our app, i.e., $79 x 2, to compensate for your loss. We will also attempt to be more transparent in our communication going forward. Thanks for your feedback.
Apologies,
Shubham
Team AdNabu
I’ve never seen an app this problematic in my life.
1- It doesn’t sync the Product Type fields correctly.
2- Customer support always says “we’ve escalated it, you’ll be notified by email,” but no email ever comes and the issue is never resolved.
3- You're not sending the first image of the product, you're sending the first image of the first variant. If the variant has no image, then you allow sending one of the first few product images (1st, 2nd, or 3rd). There's a big difference between a listing image and a variant image, and I already explained this during the video call. I'm still waiting for a proper answer.
4- I even recorded and sent a Loom video to explain everything clearly, but the issue remains the same. It feels like they pretend to listen, but nothing changes.
5- Most tickets never get a response, except maybe 1 or 2.
6- Product titles in Merchant Center were automatically appended with Variant Option Names and Values, causing character limits to be exceeded. I had to manually fix this using Excel import/export. Trying to explain anything to support is incredibly difficult — it feels like they go out of their way not to understand you.
In short: If you're a small or new store, maybe it’s fine. But if you manage products with 40–80 variants each, avoid this app. You’ll regret it.
Hi Sami,
Thank you for your feedback. We appreciate your support and the opportunity to serve you.
Your special request for the variant images required custom development, which took additional time to ensure it met our quality standards. We apologize for any inconvenience this may have caused.
Your satisfaction is important to us, and we're committed to improving our processes to better accommodate such requests in the future. We hope to serve you again and provide an experience that exceeds your expectations.
Best regards,
Sampy Mishra,
Customer Success Manager,
AdNabu.
Despite friendly customer service, especially Shubham, I am extremely on it, and angry. I have no more patience with them.
I've been installing their app since June 3. But nothing works. The FR feeds are incomplete and not at all optimal. The other feeds don't work. It was agreed that if I activate a $79 subscription, they should take care of setting this up for me. But it doesn't work and I have to wait. The answer is Shopify's, Google's and other apps' fault, and it's up to me to do things I don't understand. My international configuration is very simple.
If I have to pay $79 a month, I have a right to expect it to work. A lot of frustration and wasted time.
I'll give them another 48 hours.
Dear Magbella,
Thank you for your feedback. I'm sorry to hear about your frustration and the issues you experienced with our app. I understand how important it is for everything to work smoothly, especially when you're paying for a subscription.
I want to assure you that all the issues you mentioned have been resolved. I've tried reaching out to you multiple times via email and call to confirm this and provide any additional assistance you might need, but I haven't been able to connect with you.
If you still encounter any problems or have any further questions, please don't hesitate to contact me directly. I'm here to ensure that your experience with the Nabu for Google Shopping feed app is satisfactory and that it meets your expectations.
Thank you for giving us the opportunity to address your concerns, and I look forward to hearing from you soon.
Warm Regards,
Shubham
Team AdNabu
Supporter doesn't even understand how the app works.
The application often fails to sync new products.
Dear UnixGifts and Team,
Thank you for sharing your feedback about our support. We’re sorry to hear that your experience with response times did not meet your expectations.
While we always aim to provide timely and attentive help, we understand there may have been moments we fell short. Please accept our sincere apologies for any inconvenience this caused. We’re actively improving our processes to serve you better.
We truly appreciate the opportunity to support your business and are committed to regaining your trust and exceeding your expectations moving forward.
Regards
Sampy
Team AdNabu
I upgraded a paid package and changed it to a free package, and he still deducted me $29 a month
Dear Wallojewelery and Team
I hope that you are doing great.
I am incredibly sorry that AdNabu's pricing plans did not meet your expectations. We never meant to disappoint you. We believe in value-based pricing, and we also believe in refunding the amount that our customers feel is incorrect. Hence, I have already refunded you the amount you were charged.
I also tried to contact you via email/call, but have not been able to establish contact since your last email. Please get back to us and reinstall our app so that we can try to improve our services this time. Our app also has better plans that are more suitable for you.
Regards
Sampy
Team AdNabu
Apps charges for orders that have nothing to do it. I sync to other countries that have no sells and this apps instead charges for the orders done in my home country, thats a scam!
Dear Carlos,
I hope that you are doing great.
I am incredibly sorry that AdNabu's pricing plans did not meet your expectations. We never meant to disappoint you. We believe in value-based pricing and we also believe in refunding the amount that our customers feel is incorrect. Hence, I have already refunded you more than the $150 that you were charged.
I had also tried to get in contact with you via email/call but could not establish contact since your last email. Please feel free to get back to us and re-install our app so that we can try to improve our services this time. Our app also has better plans that are more suitable for you.
Thanks,
Shubham
Team AdNabu
