Googleショッピングフィード用のアプリ
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I am not sure how it's possible for this app to get so many 5 star reviews. It's completely covered in bugs which makes it pretty much non-functional. For example, it doesn't pull the SKU/GTIN and causes a lot of faulty errors to the feed data, it doesn't pull all the images for the listings, it can't pull the product categories for Google, it fails to pull the shipping information.... an app with this many errors can actually get you blocked and banned with Google. It's a pity because the menu structure is clean and nicely structured. And what we really found completely unacceptable is the immediate misuse of our contact details for constant calls and emails, without our permission. We've been stalked with emails from this company, even after uninstalling the app, with the latest response being: "Sod it, I am assuming that you opened our email but chose not to reply. No problem. Thank you for being yourself. I humbly request you to never try any of our other apps! " Hm, yeah. Thank you for showing YOUR true colors. I can assure you none of your apps are of ANY interest to us whatsoever. Why on Earth would a bug-infested app be of interest to anyone? There are thousands of other apps to chose from. Your assumption that a potential customer is obligated to waste work time providing feedback on the many bugs in your app and be in constant communications with you to please you, is pretty sad. A professional developer use tools to be aware of any bugs - yours is covered in them and it's not our job as a user to keep resolving them for you, keep listing the seemingly endless ones yours have, or keep waiting for your 'developers' to fix them.
Hi
We call our customers only if they are facing any issues. We do this to proactively help them fix whatever issues they might have, as email and other async communication take time.
Coming to the issues you faced, SKUs are mapped to MPN by default as recommended by Google. Barcode is what is synced as GTIN by default. If you want to map SKU as GTIN, we can do that. You just had to ask our support team.
Images, shipping information, etc., are all synced by us by default. I don't know the issue you were facing, being honest.
Our app can also sync Google Product Category via metafields. Documentation on this is available in our help articles.
But unfortunately, we never got an opportunity even to understand your issues.
You said the app is not working via chat and immediately left a 1-star review. You also did not respond to our chat/email/calls. We are a small team, and I think this is unfair.
Anyway, If you ever want to work with us again, feel free to install the app. But please allow us time to at least understand your concerns.
Really great app and help. I need help in suspension of Google Shopping merchant account and their agent did a great help for me. Thanks
Your amazing review regarding our app and support is much appreciated. Thanks again. :)
So far so good - we were paying an advertising crowd to do our Merchant Center feeds for us, but it is so much easier to use this app instead. Would be great if you could bulk edit products easier, but other than that it seems to fulfill our needs.
This app is working well so far. I had a few questions and Priya and all of the other Reps jumped right in to assist me. They were so attentive and I am really grateful for this app. I can't wait to see how it helps my business going forward. Great job guys!
Dear Dominique,
Thank you for the valuable 5-star review that you previously gave to our app and support. Our entire AdNabu team is very grateful to you.
You can always write to us at support@adnabu.com if there is anything I can do for you. Many Thanks.
Best regards,
Priya
Team AdNabu
Amazing product, amazing customer service from Priya! I've spent literally days trying to get the Shopify Google Feed integration to work without generating MPN/GTIN errors. Out of frustration i installed Google Shopping Feed by AdNabu... and within 15 minutes everything was setup and all the errors on my Google feed were fixed! Can't rate this app highly enough.
Die App Funktioniert leider nicht wie Beschrieben auch nach mehrmaligen Kontakt mit dem Support. Multilanguage Support unbrauchbar.
Lieber Rolf,
Es tut uns leid, von Ihren Erfahrungen mit unserer App und den aufgetretenen Schwierigkeiten zu hören.
Wir versichern Ihnen, dass uns unsere Nutzer wirklich am Herzen liegen. Ihre Zufriedenheit hat für uns oberste Priorität. Wir haben erhebliche Anstrengungen unternommen, um das Problem zu lösen, mit dem Sie zuvor konfrontiert waren.
Wir schätzen Ihr Feedback sehr und wären Ihnen dankbar, wenn Sie uns eine weitere Chance geben könnten, Ihnen bei dem von Ihnen erwähnten Versandproblem behilflich zu sein. Unser engagiertes Support-Team ist für Sie da und engagiert sich für die Lösung Ihrer offenen Probleme.
Bitte wenden Sie sich an uns, damit wir die Angelegenheit weiter untersuchen und Ihnen eine Lösung anbieten können. Wir sind entschlossen, Ihr Vertrauen zurückzugewinnen und sicherzustellen, dass Ihre Erfahrung mit unserer App Ihren Erwartungen entspricht.
Vielen Dank für Ihr Verständnis und wir hoffen, dass wir wieder die Gelegenheit haben, mit Ihnen zusammenzuarbeiten.
Grüße,
Team AdNabu
Some issues arose when installed the app but excellent services from the Support team. The app gives detailed instructions on how to improve the listing.
Dear EzSpace admin & team,
Thanks a lot for writing such a great review for us, entire team of AdNabu is really grateful to you.
Our support is always extended to you kindly please write to us whenever you need any assistance would be very happy to help you.
Warm Regards,
Priya
Team AdNabu
not bad!))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))
App intuitiva y fácil de utilizar. La persona de soporte me ha ayudado con el set up y me ha aclarado dudas.
hola Ana
Estoy increíblemente agradecido de que se haya tomado el tiempo para dejar una reseña tan increíble de nuestra aplicación. Realmente lo aprecio en nombre de todo el equipo por ser nuestro cliente y ayudar a compartir la palabra sobre nosotros.
Me alegra saber que encuentra las funcionalidades de la aplicación y también el soporte de la aplicación lo suficientemente útiles. Siempre estamos felices de ayudar a nuestros clientes. Todo el soporte necesario a través de correos electrónicos, chat en vivo, llamadas telefónicas salientes y las llamadas programadas de Zoom/Google Meet están siempre disponibles por parte de nuestro equipo. Feliz de ayudarte.
¡Gracias por elegirnos!
Gracias,
Saludos
priya singh
Equipo AdNabu
Nabu is a fantastic product and their support team is wonderfully helpful. They saved me countless hours and potentially much more in future revenue by helping me solve an issue I had with Google Shopping and giving me a walk through of the product and how it can benefit me. Highly recommend using Nabu!
Dear Walluna admin & team,
I appreciate your amazing feedback about our app, and I am grateful for it on behalf of the entire team.
I am glad to know that our app was able to help resolve the requirements that save time for you. If you need any kind of support, please write back to support@adnabu.com, and I will get write back to you.
Thanks for your trust in AdNabu.
Warm Regads,
Shubham
Team AdNabu