App voor Google Shopping Feed , 622 recensies
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The app is very easy-to-use. I've just installed it and started using it. The app developers are very helpful.
Great customer service and an easy to use app. The team has been very responsive to my queries and helpful in getting the app set up
I am not sure how it's possible for this app to get so many 5 star reviews. It's completely covered in bugs which makes it pretty much non-functional. For example, it doesn't pull the SKU/GTIN and causes a lot of faulty errors to the feed data, it doesn't pull all the images for the listings, it can't pull the product categories for Google, it fails to pull the shipping information.... an app with this many errors can actually get you blocked and banned with Google. It's a pity because the menu structure is clean and nicely structured. And what we really found completely unacceptable is the immediate misuse of our contact details for constant calls and emails, without our permission. We've been stalked with emails from this company, even after uninstalling the app, with the latest response being: "Sod it, I am assuming that you opened our email but chose not to reply. No problem. Thank you for being yourself. I humbly request you to never try any of our other apps! " Hm, yeah. Thank you for showing YOUR true colors. I can assure you none of your apps are of ANY interest to us whatsoever. Why on Earth would a bug-infested app be of interest to anyone? There are thousands of other apps to chose from. Your assumption that a potential customer is obligated to waste work time providing feedback on the many bugs in your app and be in constant communications with you to please you, is pretty sad. A professional developer use tools to be aware of any bugs - yours is covered in them and it's not our job as a user to keep resolving them for you, keep listing the seemingly endless ones yours have, or keep waiting for your 'developers' to fix them.
Hi
We call our customers only if they are facing any issues. We do this to proactively help them fix whatever issues they might have, as email and other async communication take time.
Coming to the issues you faced, SKUs are mapped to MPN by default as recommended by Google. Barcode is what is synced as GTIN by default. If you want to map SKU as GTIN, we can do that. You just had to ask our support team.
Images, shipping information, etc., are all synced by us by default. I don't know the issue you were facing, being honest.
Our app can also sync Google Product Category via metafields. Documentation on this is available in our help articles.
But unfortunately, we never got an opportunity even to understand your issues.
You said the app is not working via chat and immediately left a 1-star review. You also did not respond to our chat/email/calls. We are a small team, and I think this is unfair.
Anyway, If you ever want to work with us again, feel free to install the app. But please allow us time to at least understand your concerns.
Very easy to use and great service and support. Took away the headache of edits and my products are now approved and have more Google Data fields than ever!
Dear Blanc Noir Online Store admin & team,
I am incredibly grateful that you took the time to leave such an amazing review for our app. I really appreciate you on behalf of the entire team for being our customer and helping to share the word about us.
I am glad to know that you are finding the app functionalities & also the app support useful enough. We are always happy to help our customers. All the necessary support via emails, live chat, outbound phone calls, and the scheduled zoom/Google Meet calls are always available from our team. Happy to help you.
Thank you for choosing us!
Regards
Priya Singh
Team AdNabu
I had a good experience withthis app. The installation was simple, to the point and worked as it should. I also liked the recommended apps
Dear Alton, PicknClickOnline.com admin & team,
Thank you so much for taking the time to share your experience with our Nabu for Google Shopping feed app on the Shopify app store. We greatly appreciate your feedback and are thrilled to hear that the installation process was simple and straightforward for you, and that the app worked as expected.
We take pride in ensuring that our app delivers a seamless experience, so it's fantastic to know that it met your expectations. Your satisfaction is our top priority, and we're glad that we were able to provide you with a positive experience.
Moreover, we're delighted to hear that you also enjoyed the recommended apps. We strive to offer a comprehensive solution that complements our main app and enhances your overall Shopify experience.
If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out to our support team. We're here to help and ensure your continued satisfaction.
Thank you once again for your kind words and for choosing Nabu for Google Shopping feed. We look forward to serving you and providing you with even better experiences in the future.
Warm Regards,
Shubham
Team AdNabu
superb app...best in category...best in customer support....must use guyz...merchant center feed issue solved now :) hurrayyyy!!!
go and test it now...SPECIALLY SONAL HELPS ME ALOT:)
very good support team, very responsive and helped me resolve issues very quickly, highly recommended.
So far so good - we were paying an advertising crowd to do our Merchant Center feeds for us, but it is so much easier to use this app instead. Would be great if you could bulk edit products easier, but other than that it seems to fulfill our needs.
Die App Funktioniert leider nicht wie Beschrieben auch nach mehrmaligen Kontakt mit dem Support. Multilanguage Support unbrauchbar.
Lieber Rolf,
Es tut uns leid, von Ihren Erfahrungen mit unserer App und den aufgetretenen Schwierigkeiten zu hören.
Wir versichern Ihnen, dass uns unsere Nutzer wirklich am Herzen liegen. Ihre Zufriedenheit hat für uns oberste Priorität. Wir haben erhebliche Anstrengungen unternommen, um das Problem zu lösen, mit dem Sie zuvor konfrontiert waren.
Wir schätzen Ihr Feedback sehr und wären Ihnen dankbar, wenn Sie uns eine weitere Chance geben könnten, Ihnen bei dem von Ihnen erwähnten Versandproblem behilflich zu sein. Unser engagiertes Support-Team ist für Sie da und engagiert sich für die Lösung Ihrer offenen Probleme.
Bitte wenden Sie sich an uns, damit wir die Angelegenheit weiter untersuchen und Ihnen eine Lösung anbieten können. Wir sind entschlossen, Ihr Vertrauen zurückzugewinnen und sicherzustellen, dass Ihre Erfahrung mit unserer App Ihren Erwartungen entspricht.
Vielen Dank für Ihr Verständnis und wir hoffen, dass wir wieder die Gelegenheit haben, mit Ihnen zusammenzuarbeiten.
Grüße,
Team AdNabu
I had some issues at first, so I contacted the support, and they were very helpful and solved my question in the matter of minutes. The App now works perfectly, it was something was doing wrong.
Dear WICKETT JONES Admin & team,
Many thanks for your valuable 5-star review of our app. Thank you for taking the time to leave your feedback about our service. Good to know that you are happy with the support we have provided you.
We're always here to address any concerns or answer any questions. Happy to help you.
Thank you,
Ashwitha from AdNabu Team