App para Google Shopping Feed
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
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Despite friendly customer service, especially Shubham, I am extremely on it, and angry. I have no more patience with them.
I've been installing their app since June 3. But nothing works. The FR feeds are incomplete and not at all optimal. The other feeds don't work. It was agreed that if I activate a $79 subscription, they should take care of setting this up for me. But it doesn't work and I have to wait. The answer is Shopify's, Google's and other apps' fault, and it's up to me to do things I don't understand. My international configuration is very simple.
If I have to pay $79 a month, I have a right to expect it to work. A lot of frustration and wasted time.
I'll give them another 48 hours.
Dear Magbella,
Thank you for your feedback. I'm sorry to hear about your frustration and the issues you experienced with our app. I understand how important it is for everything to work smoothly, especially when you're paying for a subscription.
I want to assure you that all the issues you mentioned have been resolved. I've tried reaching out to you multiple times via email and call to confirm this and provide any additional assistance you might need, but I haven't been able to connect with you.
If you still encounter any problems or have any further questions, please don't hesitate to contact me directly. I'm here to ensure that your experience with the Nabu for Google Shopping feed app is satisfactory and that it meets your expectations.
Thank you for giving us the opportunity to address your concerns, and I look forward to hearing from you soon.
Warm Regards,
Shubham
Team AdNabu
Really terrible. All the stuff they show in the screenshots is very limited functionality in the real app. Not to mention you have to connect it to your merchant center before you can even see how terrible it is. That and it's super slow to update. Whomever is writing these positive reviews must be small tiny stores as it only processed 6 products in 10 minutes we have 1500 products, completely unfeasible.
Dear HomeWetBar Admin & Team,
Thank you for your feedback. I'm sorry to hear about the difficulties you experienced with the Nabu for Google Shopping feed app. I understand how frustrating it can be when the functionality doesn't meet your expectations.
I have reached out to you twice via email to explain that the delay might be due to sync issues from Shopify's side, and to offer assistance in resolving the problem. However, I haven't received a response. I encourage you to give it another try, as there is a chance the issue may not recur.
If you are willing, I am here to assist you personally to ensure everything works smoothly. Your satisfaction with the app is very important to me, and I am committed to helping you make the most of it. Please feel free to reach out to me directly on the email thread at your convenience.
Thank you for giving our app a try, and I hope to have the opportunity to assist you further.
Warm Regards,
Shubham
Team AdNabu
Quero cancelar e não consigo. Não quero ser cobrado por este app que nada fez.
Prezado administrador e equipe da PREMIER - MELHORES OFERTAS,
Obrigado pelo seu feedback. Pedimos desculpas por qualquer inconveniente que você tenha experimentado durante a desinstalação. Você pode simplesmente remover o aplicativo da sua lista de aplicativos instalados no administrador do Shopify, e pronto. Isso interromperia o teste e cancelaria qualquer assinatura futura.
Tentei entrar em contato com você várias vezes por telefone e e-mail para entender e resolver quaisquer problemas que você possa estar enfrentando, mas não consegui entrar em contato com você.
Sua satisfação é importante para nós e estou ansioso para ajudá-lo ainda mais. Obrigado por experimentar nosso aplicativo.
Atenciosamente,
Ashwitha A.
Equipe AdNabu
I am compelled to share our deeply unsatisfactory experience with Adnabu for Google Shopping, a Shopify app designed for transferring and optimizing products on Google Shopping. Despite its promising features, our journey with Adnabu turned into a nightmare of inefficiency and unprofessionalism.
Over several weeks, we painstakingly optimized over 18 feeds, each tailored for a different country and language. This involved numerous bulk edits and extensive manual optimization with Adnabu's AI tools. We even hired a freelancer, investing over $500 to ensure our feeds were meticulously refined. However, our hard work was obliterated overnight on March 15th when all our optimizations disappeared following a bug fix by Adnabu's technical team. This loss represented not just a significant financial blow but also weeks of wasted effort.
Our attempts to resolve the issue were met with endless, unsatisfying email exchanges. Initially, Adnabu's team denied any system logs indicating resets on our end. When we demanded compensation for our financial losses, the blame was unjustly shifted onto us, with accusations of manually or bulk resetting our products. This unprofessional behavior escalated, portraying us as liars unwilling to accept fault for our actions, despite our nearly decade-long experience running an online shop.
Although Adnabu managed to recover 1,800 of the 6,000 optimized products through backups, this was a small consolation. A conversation with CEO Salil, who promised to look into the matter, led nowhere. After days of silence, he claimed that backups from March 14th showed no signs of the optimizations we had made, further casting doubt on our efforts and integrity.
This experience has not only resulted in significant financial and time loss but has also exposed Adnabu's inability to stand by their product's failures and their quickness to blame customers. Such unprofessional conduct and lack of accountability are unacceptable. I strongly advise against using Adnabu for Google Shopping if you value your time, effort, and business integrity.
Dear Ruben,
I understand this is far more than an inconvenience. I'm truly sorry for the impact on your efforts. We tried recovering your data, and we were successful in recovering the customizations of about 1800+ products, as you mentioned, but we did not have the remaining customizations available in our DB, as we informed you.
You can continue to optimize products using our platform, and I request that you immediately flag anything that looks wrong to you. I also request that you note that our initial review didn't uncover any platform-wide errors during the time period when you reported this. We also do not have any other instances of lost data in this period, and such a situation has arisen for the first time in this app's history. We're taking this extremely seriously and conducting a thorough investigation. This shouldn't have happened, and we're determined to understand why. We will explore this situation further to arrive at a better result than the present resolution. We're also implementing safeguards to help prevent this from happening again.
As a gesture of goodwill and to partially offset your losses, I've already issued a refund for your two months of usage of our app, i.e., $79 x 2, to compensate for your loss. We will also attempt to be more transparent in our communication going forward. Thanks for your feedback.
Apologies,
Shubham
Team AdNabu
Apps charges for orders that have nothing to do it. I sync to other countries that have no sells and this apps instead charges for the orders done in my home country, thats a scam!
Dear Carlos,
I hope that you are doing great.
I am incredibly sorry that AdNabu's pricing plans did not meet your expectations. We never meant to disappoint you. We believe in value-based pricing and we also believe in refunding the amount that our customers feel is incorrect. Hence, I have already refunded you more than the $150 that you were charged.
I had also tried to get in contact with you via email/call but could not establish contact since your last email. Please feel free to get back to us and re-install our app so that we can try to improve our services this time. Our app also has better plans that are more suitable for you.
Thanks,
Shubham
Team AdNabu
UPDATE: PLEASE BEWARE OF THEM!!!! IF YOU LOOK AT THE RECENT REVIEWS YOU WILL SEE THERE WAS ANOTHER STORE SUSPENDED BECAUSE OF THEIR APP. THEY CREATE YOUR MERCHANT CENTER FOR YOU MAKING YOUR MERCHANT CENTER A SUB-ACCOUNT SO YOU CAN'T DELETE IT AND START OVER. They got my google merchant account and google ads account shut down for misrepresentation because they pushed the compared at price to google shopping as the actual price. If you run sales on your store this app is not for you. Your account will get shut down. I recommend simprosys app for your google shopping feed.
Hi,
Please reach out to our support, and maybe we can help you get your account back.
Concerning compare at price issue, We send compare-at-price as price and price as sale-price to Google Merchant Center as recommended by Google. Failing to send data this way can get your products disapproved due to price mismatch.
Coming to the misrepresentation issue, This is a store-level violation and not related to product data. The most common reasons for this error are missing privacy policy, contact info, etc.
We have thousands of stores using our app and running sales on their store. None of them are affected due to sale-price or compare-at-price.
There is a misunderstanding. Do reach out, and we can help you out!
Salil
Estou tentando usar o sistema hoje
Prezado Higor,
Agradeço por você experimentar o feed do Nabu para Google Shopping! Estou aqui para ajudá-lo e garantir que você tenha uma experiência tranquila.
Como você pode ver, entrei em contato pessoalmente com seu endereço de e-mail e número de telefone várias vezes para ajudá-lo com a configuração, mas não consegui entrar em contato com você corretamente. Por favor, responda no tópico de e-mail existente se tiver a oportunidade de lê-lo. Basicamente, você precisa clicar no botão CONFIGURAÇÃO COMPLETA no aplicativo para que o aplicativo possa começar a enviar os dados do produto para sua conta GMC.
Eu ficaria feliz se você considerasse atualizar sua avaliação depois de iniciar o teste de nosso aplicativo e enviar seus produtos.
Cumprimentos,
Shubham
Equipe AdNabu
It's really bad I have to leave this app negative feedback, the app does not work as described or as expect. It will not update the products feed very well, it does add feed, though. When I contact online customer service, or send email to support, they just provide an expert phone number, and ask to contact expert, but no reply your question directly, or solve your problem in email or live chat.
Hi
Your questions were slightly advanced and our customer support executives did not know the answer right away. Sorry about that. We ask you to get on a call so that our experts can answer your queries.
In den Shopify-Produktdaten vorhandene Grundpreise werden nicht unterstützt. Daher können z.B. Lebenmittel nicht mit dem Produktfeed zu google eingereicht werden oder jedes Produkt muss aufwändig nachbearbeitet werden.
Von einer in Deutschland entwickelten App hätte ich zudem ein besonderes Augenmerk auf das deutsche Wettbewerbsrecht und auch eine Kommunikation auf Deutsch erwartet.
Lieber Nordland.Shop Admin & Team,
Es tut mir sehr leid, dass Sie schlechte Erfahrungen mit unserer App gemacht haben.
Unsere App erfasst alle Einzelpreise, die in Ihrem Shopify-Adminbereich für Ihre Produkte vorhanden sind, und sendet sie an Ihr Google Merchant Center. Wir haben versucht, dies in Ihrem Fall zu lösen, waren jedoch eingeschränkt, da der erforderliche Zugriff nicht verfügbar war. Ich versichere Ihnen jedoch, dass unser Entwicklerteam dies immer noch für Sie untersucht.
Wir werden versuchen, unsere Hilfeartikel in Zukunft auf Ihre Sprache zu aktualisieren. Wir versuchen, unsere E-Mails immer in der Muttersprache unserer Kunden zu kommunizieren, wie Sie sicherlich schon bemerkt haben.
Bitte entschuldigen Sie alle Unannehmlichkeiten, die von unserer Seite verursacht wurden.
This app doesn't work. It got my Google Merchant Center account suspended. I get blank screens when I try to access it.
Dear Menachem,
We are extremely sorry for the total inconvenience caused to you from our side. It's unfortunate that you did not have a good experience with our app.
We were earlier able to solve the blank screen issue that was happening on your end. I am sure that you must have now cross-checked it, as informed earlier over email.
I have also cross-checked your Google Merchant Center account. I can assure you, as per the info available with me, that your account is ready to serve ads. Your main account that is connected with the app is not suspended.
You should feel free to write back and we can take your concerns forward and try to help you in the best possible way.