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Worst customer service in Shopify app. Install only if you do not need customer service. They have a chat feature which does not work. They give total silent treatment, no response or chat message even does not work
Dear Merchant,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with our customer service.
We have tried to reach out to you via chat and email so many times to address your issues and provide you with the best possible solution. But we have not received any reply from you, so we are wondering if you have seen our messages or not.
Please check your email inbox & spam box once as our email responses might have landed in your spam box. We are here to help you and we want to make sure that you are satisfied with our app and our customer service, so please let us know if you have any questions or concerns.
Thank you for choosing the Simprosys Google Shopping Feed App and for your patience and understanding. We hope to hear from you soon and resolve your problems.
Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia.
Great customer support (quick response time) app makes everything so much easier, highly recommend it annyone
Awesome App. Best app for Feed. I recommend them a lot, they have good customer service as well. Thank you
thank you very much, customer service that listens to our problems, I am waiting for my products to be accepted
the team support is out of this world, they are really take care of their customer. thank you very much
Works smooth and prompt, great customer service!I have this app on all more stores that I need syncing with google merchant center
Very nice team and great app. They are quick to respond if you need help and do everything they can to solve the issue quickly.
I felt compelled to add a review after receiving great support (multiple times) from Vishal and the Simprosys team due to an issue that was entirely our own fault. They were able to help us track down an issue with our feed so we could get it fixed before it caused a real issue!
非常好的服务和专业，解决速度很快， 刚刚下载这个app。账户无法跟google结合起来 ，然后就找了客服，客服非常快速在后台帮忙解决了，然后还帮解决了很多其他有关于google的问题， 针对产品价格和服务也做了较为详细的解答。
Good add supports for Google Shopping, easily install the enhanced conversion tracking, dynamic remarketing and more. And technical support is very professional.