Simprosys Google Shopping Feed , 6 043 arvostelua
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Very easy to use!! Also, thank you so much for you guys' quickly response. Love it! Reasonable price
Really a bunch of problems, first of all, all the products reported errors, a total of five or six times to contact to solve the problem, and one after another more than three months to take a long time! Now, one-fifth of the products are always in PENDING status, which seriously affects our ad conversion results, and the technical and customer service support is always 24-48 hours to provide service!
I am really fed up with this app!!!Please return all my money to me!
Dear Merchant,
Thank you for your feedback. We would like to apologize for the inconvenience caused by the issue of your products being stuck in the Pending status for a long time. We understand your frustration and we apologize for any inconvenience caused.
We would like to explain to you the actual root cause of this issue so that you can trust us again and continue using our app. Our app uses the Content API method, which creates a job for submitting a large number of products in bulk to Google. However, while doing this for your store, Google detected a foreign character "�" in one of your products, which caused it to reject the entire product batch. This is why so many of your products were stuck under the Pending status.
We have already fixed this issue for your store and implemented changes to prevent it from happening again. Our team has already communicated this to you via email.
However, we noticed that you have left feedback about our app on the Shopify App Store, where you have requested "Please return all my money to me!".
We would like to request you to reconsider your decision and give us a second chance. We value your business and we want to meet your expectations. We can assure you that our app is reliable and efficient and that we are always ready to help you with any issues or questions you may have.
We also want to clarify that sometimes we may need 24-48 hours to fulfill your requirements, because we may need to make some custom changes to our app just for your store. This is not something that can be done instantly, and we hope that you can understand this. We always try our best to deliver our service as fast as possible, but we also want to ensure the quality and accuracy of our work.
If you have any questions or concerns, please feel free to contact us at support@simprosys.com. We are always happy to help.
Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia
Been using it for years with great success. Very affordable and great support is available. Highly reccommend it!
I have been using this app for about six months now. I have found Simprosys very supportive in the setup and continued support of the app. Any queries are answered promptly, and they have also gone 'above and beyond' duty in helping me with my Shopify store. I would highly recommend Simprosys.
maybe the best app in shopify..the best experts in google i have ever meet..they respond in less than an hour and they help even if the problem is not their responsibility
Easy to organize Google merchant things in the app, it provides functions that other apps cannot provide, and the price is reasonable too
Really good customer support! They will answer really fast and fix your issues in a blink of an eye. Really helpful to sync all our feeds to several service providers.
Good support from Ashvin.
we have the app for some time now and always have goten good support when we need it.
Our go-to app for Google Ads. Its smooth to setup, easy to maintain and they have a great support. 5/5 from here.
Highly recommended. Very useful, value for money & great customer service. Must have for all shopify stores selling on google & facebook.