Arvostelut (6 139)
Tarkenna
-
Luokituksen mukaan
awesome app and very fast and efficient customer support that was able to guide me through all the steps and make it easy for me!
nice sales channel. I am currently getting a feel of what it is like, so I cant tell whether his will work for me or not.. But so far so good.
I used this app and it really works great. Supporter especially Hinali admin is very nice, Hinali is so kind, she helped me a lot and fix the problem so fast. I feel free when use this app, recommend for you guys
nice n easy
Very good. Works. No complains so far. Props to the team. More tutorials could be better on optimizing product feed. Thanks very much.
Update: Support team has sent me emails on time but they all come to spam so I did not read them. I will check back later. I will change review when the problems were solved.
--- customer service bad. I can't contact. I can't change the ID. the application still has bugs. please help me.----
Awesome support. Definitely needed and hard to come by in this Shopify world these days. First app I have found while using Shopify were the support team actually support you and the feed back they give is top notch. Merchant centre can be so hard to work out if you are a first time user like myself. Really nice to know these guys are here to help get your product to google ads. They really do a magnificent job.. Well done =-)
Pathetic App, took off the products from Merchant centre without letting me know.. caused me to lost hundreds of dollars in the peak season. Be careful.
You had installed the app on 14th Oct. As per our app's trial policy, you must get 21 days of Free Trial. (See screenshot of log on this URL - http://bit.ly/2XijV0h)
We could have stopped our services and removed your products on the same day of the expiration of the trial or the next day.
But NO, we waited for 10 more days before we suspended our services to your business.
Also, it is not true that you were not informed about the suspension.
During the trial period, you were sent 3 reminders, 7 days, 3 days prior to the expiration and on the same day of expiration. (See screenshot of email log on this URL - http://bit.ly/2Ob1giY)
Out of these 3, as per our logs, you had opened 2 reminders.
For other merchants, this merchant is using our app on 3 of his stores and two already have charge activated. (See screenshot - http://bit.ly/2NNtm4N)
Ok, firstly before reading the review - don't just blindly install this or any other app for Google feed or Google Channel without first looking up things like "suspension of Google Merchant Account" on YT and see how a person (like myself) might excitedly install such and the next moment find themselves with a suspended account! Totally gut-wrenching for anyone trying to simply get started with advertising on Google Shopping... Now, that said, if you take things slowly at first, you might actually get accepted my Google, and the EASIEST way to sort out your Google Fields in bulk on your products is by using THIS APP. The Shopify native Google Channel is far too clunky to use and doesn't easily filter everything. This GSF app is the "bees knees"! So far the service staff have been wonderful for me, and I've had prompt, knowledgeable assistance via email and their chat interface. Yep, they rock! (Whereas there is a "free app" out there whose service people, within minutes of me chatting to them, wanted admin access to my Google Merchant Account... yeah right.... like, what the...!?).
Yeah nah, like I said, these guys rock - the GSF dudes are "ridgey-didge"! (Look it up if you don't know..)
I think the feed syncing feature of the app is sweet, though the channel submission selection needed an instructional video to find.. that could be stuck somewhere on a product line for easier access (but I suppose it's just something to get used to, since the bulk editing on this app kicks arse! (and yeah, that's the way I spell it..)) ;)
i am getting issue in google ads tracking after using simprosys app paid version and there is no contact details from the team. i tried emailing at support@simprosys.com but that also failed as it seems the email is not working anymore.
do you have any working support system?
Dear Merchant,
Thank you for sharing your feedback.
During our email conversation, we discovered that you are also using the same conversion action (conversion pixel) to track purchases made through a custom checkout page (not Shopify's native checkout). And those conversions are not reported with the Enhanced Conversions parameters to your Google Ads Account. That is the main cause of the issue you are seeing with the Conversion Actions Diagnostics tab. Below are the snapshot links.
https://bit.ly/3VT0xFx
https://bit.ly/3LKRFgr
Apart from this, there were many other manually added scripts added in the Additional Scripts Section of Checkout Settings. In addition, another app was also inserting scripts for tracking conversions. They also caused some issues with conversion tracking and reporting.
We have already assisted you with removing unwanted scripts and apps as well as suggested a way to fix that warning via the same email.
If you still have queries or concerns, please contact us by email at support@simprosys.com.
Thanks,
Milan Vaghela
Simprosys InfoMedia