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FK OFF this app,it's totally rubbish,after you removed this app,they will removed all of your items from google shopping,even the products not upload by them ,totally fk,don't use it anymore if you want face such a loss
When you say that, "We removed the products including the ones we did not submit". It means you did not submit all the products of your store from our app.
But, our reports say opposite to this logic. You had selected "All products and All variants" to be submitted by our app. (See the screenshot given on the link)
http://bit.ly/2Kybrxw
Let me be frank here... When you request "All Products & All Variants" to be fed in the merchant center, we reserve the right to remove "All" of our work when you remove our app. Nobody can deny it.
i can bet this app has fake reviews. the poorest customer support i have come ever by any of shopify app i have ever used. don't ever try to use this.
You needed campaign creation and optimization support. We were fine with it.
Yes, I missed a scheduled call time. I agree with it and was willing to work with you again on any other scheduled call.
Then you kept me on hold for more than an hour(On Holiday) without intimating me that you can are not able to get on call anymore... But, I was fine with that too. You did not reply to my Skype Request when you yourself had provided me with the Skype ID to have a call.
It is not that you were not supported at all... There was a communication leg in your case only, and we agree with that.
I have issues of submitting some products to Google. Support seems nice enough, but after some emails, they stop replying me, I guess it's because they can't find the solutions or answers either. Finally I have decided to remove this app and start to upload the feed myself -- manually, through a file I created.
Some people said that once they uninstall the app, the app will delete all your data on the Google Merchant Center. But I told myself that I have removed the old feed already and replaced with the data that I created myself, so this shouldn't happen. But it did happen, they removed all the data, data that I created myself.
To be honest, this is not good. You could say this is your data and you want to remove it, but since you can't access my data on Google, you wouldn't know whether data has been replaced or not, you have no right to remove other people's work either. People should have the right to like or dislike an app if they feel that this app isn't helpful to them.
After this experience, we have decided not to remove the products when a merchant is un-installing the app.
The onus of removal of products submitted by our app shall remain on merchants.
Worst customer service in Shopify app. Install only if you do not need customer service. They have a chat feature which does not work. They give total silent treatment, no response or chat message even does not work
Dear Merchant,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with our customer service.
We have tried to reach out to you via chat and email so many times to address your issues and provide you with the best possible solution. But we have not received any reply from you, so we are wondering if you have seen our messages or not.
Please check your email inbox & spam box once as our email responses might have landed in your spam box. We are here to help you and we want to make sure that you are satisfied with our app and our customer service, so please let us know if you have any questions or concerns.
Thank you for choosing the Simprosys Google Shopping Feed App and for your patience and understanding. We hope to hear from you soon and resolve your problems.
Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia.
I don't know why shopify allows this kind of application. the policy should check if an application is not good and remove it on the platform and because of this kind of application a lot of google account have been suspended. if i could put zero star i would put it
it has been submitted all products wrong. we have waited for 3 day to submit and mostly description and title couldn't be submitted. Also you can't add the custom description to merchant center with this app so we will use the manuel submit instead of this app
Without getting in touch with the details of what had gone wrong, you preferred to write this review.
After using this app, my google merchant account got suspended. I never could get it unsuspended. Uninstalling this app
Your Merchant Center Account Got Suspended because of the violations of Google's policy on your website "not by our app".
If accounts can get suspended because of our app, we should have been out of business as we are supporting more than 50,000 merchants.
When I reviewed your website, I found that first and very common violation on your Contact Page. There may be other violations as well. Please have a look at this screenshot. https://bit.ly/2FR1rj3
To understand the common reasons for Suspensions, kindly go through this video link https://youtu.be/NP1eBSm-578 or go through the Google Forum link(https://support.google.com/google-ads/thread/67411914?hl=en) to understand that it was not our app.
if you remove this app this people remove all your google feeds
and they that help you.
i see this app high reating but that is not true.
Whenever any merchant removes our app, Merchant is sent an email. That email contains a link that helps merchants to remove the products submitted by our app. If you don't click on that link, your products are not touched at all and we get out of the business without any further communication or process.
In your case, you had clicked on that link to remove the products submitted by our app. That is the reason products have been removed. In fact, you had come back to us(with the help of Shopify Support) too if we have any cached data to resubmit the products again. But, it was too late.
So, this is not true that we on our own removed the products. You had clicked on that link that removes the products.
Ruined my store do NOT get this app. I installed it and it seemed to be working and it killed my sales from $3K a day down to $0
When any merchant removes our app, expect us to remove the products submitted by our app too. That is what happened in this case. Now when products get removed from the campaign, sales are bound to be dropped.
not worth it. The customer support is not available to respond you. The app is broken and many products don't get send to Google merchant center
Hi,
It is highly disheartening to see these comments after providing chat support and replying to your email request within a reasonable time as well.
As per the chat support conversation and email request, I can see you had requested us to provide a "Product Reviews Feed" to your merchant centre, which we have not promised through our App Store Listing page. Also, that is not possible, because, we don't work on your product reviews nor do we intend to access that data.
Hope you will understand our inability to assist you with your product reviews feed request.
Amit