Avis (6 431)
Affiner
-
Par note
Fabulous App, Fabulous support. I had this on my sites then went away to a feeder as I thought it would be easier to have all feeds in the same place. What a mistake that was! Back with Amit and the team, who have even sorted out a foible of Google Merchant centre and schema with my theme. No hesitation best Google Shopping App around.
Update- just done a mod for me so my 55k skus could be in one XML feed. Awesome service thanks
Their support is the best! Prem helped me so much at every step of the way. Highly recommend this app!
I highly recommend this app and I have to say the service from Abhishek was excellent and the response time was very good too. Ian's Interiors
Great app and great customer service! Great integration with google and Microsoft. A must-have for anyone using google/Microsoft shopping ads!!
Amazing app at an unbeatable price. Really gives you a LOT of control over shopping campaign refinements. This has really helped lower our CPC and increased our CTR. Also, the customer support is great, particularly Milan who always responds quickly with clear answers or direct action if needed. Highly recommended.
Horrible. I was asked by Simprosys google shopping feed to ad them to my goggle merchant center account so that they could help with feed issue(s). I did as instructed as we had a google video meet on Sunday April 23, 2023. When we had the meet, there was no identification photo's, simply names (I was present on video with full live stream ... and suddenly I could not log into my merchant center account. I had never before ever added any users into my merchant center acct, and the one time I did, per request from Symprosis, I am informed by google that my account was taken over by the only other user(s) ever added by me (Symprosis) and that I could not get back in!!! That was 10 years of google merchant center account down the drain!!! I deleted all access to Symprosis, I changed all passwords, and am literally starting over with google! I am beyond sickened by this. Never EVER ALLOW any users access to your merchant center account! I learned the hard way. Hopefully my story will help others.
Dear Merchant,
We are sorry that you have lost your Google Merchant Center account built over the years. We understand how this may have affected the marketing of your products and business revenue.
But believe us, Simprosys has no role in it. Just like we do for our other app users, we have scheduled a call with you to help you troubleshoot the problem you were facing.
It was just a sheer coincidence that you lost access just after inviting us to your account. Even before we accepted your invitation you had already lost your account.
Also, as per the Google team's findings, it is someone with sugarmat44@gmail.com has unauthorized access to your Google Merchant Center account. They have also denied restoring your access.
We are still in touch with our Google Partner Manager to get this case investigated. We'll let you know if we make any breakthroughs.
Simprosys is committed to providing the best services to clients and merchants. We sometimes go the extra mile by providing solutions to clients that may not be part of our core products. We strive to ensure that our clients and merchants have a positive experience with us.
As a preventative measure, everyone needs to set strong passwords for their accounts as well as enable two-factor authentication. Finally, we remind everyone to be vigilant and to keep their account information private.
We have also requested Google to send a notification email to the account owner and all the admins, whenever a new user is added to or an existing user is removed from the Google Merchant Center account. It should also provide the details of the user who performed that action.
Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia
Usefull app. I use app to upload products to Google Merchant Center. It is very fast and easy to use.
It has been two weeks since I uninstalled this app and they still charge me. The customer service cannot help solve my problem and my GMC is blocked. Finding other apps successfully brought me back to GMC. Using this app is a waste of money.
1 - You uninstalled the app on Aug 27 and wrote this review on the 3rd of Sept. So, it is a period of 1 week and not of 2 weeks. See the screenshot on this link https://bit.ly/3ktX7oO. Also, when it comes to app charges, Shopify Charges you for the Billing Cycle during which the app was installed. So, that must have been the last charge to you for the app.
2 - As far as our support for Blocked GMC is concerned, we can only review your accounts for possible violations detected by Google and guide you. Rest of the corrections you have to make on your website and other properties. For this, you had written to us on Aug 25. You were responded within 3 hrs(see the link for the screenshot https://bit.ly/3iR0So4 ) with a proper help doc which you were supposed to follow.
3 - Waste of Money? You used our app for more than a year. You did not feel it was a waste of money in that period! See the screenshot on this link - https://bit.ly/3ktX7oO
Support was PHENOMENAL! I couldn't be happier. I emailed them with a concern about some issues I was having with my feed and they got back to me extremely fast...and after a little bit of back and forth, they resolved all of the issues, including some that required some dev work to fix them. Couldn't recommend enough.
Must need app and amazing customer support.
Big thanks to Abhishek that really helped me out with the setup and is very good google specialist! Thanks!