Avis (6 431)
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Amit and his team are responsive to questions and issues that comeup. Their videos for app have educated us on using Google Shopping better not only w app.
This app is well worth the small monthly fee. It's SO much better than the Google Sales Channel app which yes, is free, but nowhere near as versatile as this. The main point I want to make here is that the Simprosys support team are AMAZING. Sohil was super responsive and really couldn't be more helpful. We had some initial problems with our feed (which were our fault) and within a matter of a couple hours of me being in other meetings, their team had it totally solved for us. I know many people using this app who have all had the same experience. Honestly not seen customer service this good anywhere.
The app does the job without any issues, excellent and fast customer support, they are very helpful and will go out of their way to help.
I would like to share this incident, i had 4 accounts and all of them suddenly vanished after using this app, I don’t know what happened, something they have done
Dear Merchant,
Thank you for sharing your incident with us. We are sorry to hear that you have experienced a problem with your accounts. We value your feedback and we want to assure you that we (or our app) have not done anything to cause the disappearance of your accounts.
Please note that our app's primary job is to submit the product data feed from your Shopify store to your Google Merchant Center. We do not get access to any of your accounts automatically when you complete an integration process within the app. Account access must be granted manually by any Admin user.
Therefore, we believe that the disappearance of your accounts is not related to our app, but rather to some other factors that are beyond our control.
We would appreciate it if you could confirm when and how you lost access to your account. Did you notice any other unusual activity before or during that time? For example, did you install any other app or add any new team members to your accounts?
There are some possible reasons why you might have lost access to your accounts, such as using weak passwords or credentials for your account or adding another user to your account who might have removed you from your accounts.
We appreciate your understanding and cooperation. We value your trust and loyalty and we hope to continue serving you with our app.
We are again assuring you that there is nothing wrong done by us as Simprosys or our App.
We have already tried to get in touch with you via email but we haven't heard back from you. So kindly get in touch with us by replying to us at support@simprosys.com, so we can discuss the issue you are actually facing and help you suggest a possible solution for it.
Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia
Great Support, Just Order they Help to get answers for any question you are searching for, from Google suspension to small details.
the very attentive attendant managed to solve my problem attendant Shums Tak I give a grade of 10 to him great
Very helpful, Dharmendra Rahevar response my email quick with detailed information I needed! I really appreciate the strong customer service your team built! Thank you Dharmendra!!!! You Rock!!!
great google shopping app. great support, solve all my problems. thank you! and easy to use. Hope you are getting better and better.
Great quick and easy way to get your products synced on google shopping platform... also support is amazing, any issues they were quick and helpful to get it sorted for you, highly recommend.
Tons of critical features and A+ customer support. There's a reason it's the "go to" app for feed management.