Avis (6 614)
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I have been trying to contact support as I recently installed this add (7 days as of now) but my traffic has drastically dropped, forget about any sales. I would like to know if anything else I need to do to get this working, atleast traffic as of now. No one is contacting me tho.
Its dumb and over complicated Its dumb and over complicated Its dumb and over complicated Its dumb and over complicated
Yes, App with some of the advanced features(rare too) needs some common sense and knowhow of Google Shopping Campaigns.
Our app is not meant for those who don't know what kind of feed quality is going to help the merchants.
I have 1 product in 1 collection but this app is syncing all my products no matter how many times I install and Uninstalled the App the settings never change.
App seems doing a great job, but the support is very bad, sience 4 days trying to contact them and noone answer!!
I hope after they see they some bad reviews, they will give some respect to their clients and answer them!
FK OFF this app,it's totally rubbish,after you removed this app,they will removed all of your items from google shopping,even the products not upload by them ,totally fk,don't use it anymore if you want face such a loss
When you say that, "We removed the products including the ones we did not submit". It means you did not submit all the products of your store from our app.
But, our reports say opposite to this logic. You had selected "All products and All variants" to be submitted by our app. (See the screenshot given on the link)
http://bit.ly/2Kybrxw
Let me be frank here... When you request "All Products & All Variants" to be fed in the merchant center, we reserve the right to remove "All" of our work when you remove our app. Nobody can deny it.
i can bet this app has fake reviews. the poorest customer support i have come ever by any of shopify app i have ever used. don't ever try to use this.
You needed campaign creation and optimization support. We were fine with it.
Yes, I missed a scheduled call time. I agree with it and was willing to work with you again on any other scheduled call.
Then you kept me on hold for more than an hour(On Holiday) without intimating me that you can are not able to get on call anymore... But, I was fine with that too. You did not reply to my Skype Request when you yourself had provided me with the Skype ID to have a call.
It is not that you were not supported at all... There was a communication leg in your case only, and we agree with that.
I have issues of submitting some products to Google. Support seems nice enough, but after some emails, they stop replying me, I guess it's because they can't find the solutions or answers either. Finally I have decided to remove this app and start to upload the feed myself -- manually, through a file I created.
Some people said that once they uninstall the app, the app will delete all your data on the Google Merchant Center. But I told myself that I have removed the old feed already and replaced with the data that I created myself, so this shouldn't happen. But it did happen, they removed all the data, data that I created myself.
To be honest, this is not good. You could say this is your data and you want to remove it, but since you can't access my data on Google, you wouldn't know whether data has been replaced or not, you have no right to remove other people's work either. People should have the right to like or dislike an app if they feel that this app isn't helpful to them.
After this experience, we have decided not to remove the products when a merchant is un-installing the app.
The onus of removal of products submitted by our app shall remain on merchants.
Worst customer service in Shopify app. Install only if you do not need customer service. They have a chat feature which does not work. They give total silent treatment, no response or chat message even does not work
Dear Merchant,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with our customer service.
We have tried to reach out to you via chat and email so many times to address your issues and provide you with the best possible solution. But we have not received any reply from you, so we are wondering if you have seen our messages or not.
Please check your email inbox & spam box once as our email responses might have landed in your spam box. We are here to help you and we want to make sure that you are satisfied with our app and our customer service, so please let us know if you have any questions or concerns.
Thank you for choosing the Simprosys Google Shopping Feed App and for your patience and understanding. We hope to hear from you soon and resolve your problems.
Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia.
I don't know why shopify allows this kind of application. the policy should check if an application is not good and remove it on the platform and because of this kind of application a lot of google account have been suspended. if i could put zero star i would put it
it has been submitted all products wrong. we have waited for 3 day to submit and mostly description and title couldn't be submitted. Also you can't add the custom description to merchant center with this app so we will use the manuel submit instead of this app
Without getting in touch with the details of what had gone wrong, you preferred to write this review.