Recensioni (6.431)
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In base alla valutazione
Ne sert a rien du tout. vraiment nul. a peine les produits relier au merchant center que mon compte est suspendu pour declaration trompeuses (et leur sav ne repond jamais donc aucune solution) A eviter
The support staff has been super helpful and very patient. They took me through the whole setup process and helped resolved some of the tech issues. Recommended for anyone running Google Ads.
very good service ,like it most ,people here are willing to help solve my problem ,thank u ,i will contimue to use it ,thanks a lot for the girl who call Hinali Mehta ,really appreciate
We use this app for integrating the feed into GMC. Have to say their support is top-notch as is their product. Love how intuitive it is. Also, there are support videos for almost any topic. Highly recommend!
These are amazing. Excellent support and the app works flawlessly.
Great App, Great Price, Great Service. Handled our custom Shipping_Label needs with ease. I recommend this app.
Simprosys oferece um atendimento imediato, técnico e preciso. Fiquei muito satisfeito com o aplicativo.
A good product, great supportive team. I appreciate their helps on my feed issues. They usually resolve my issues within hours.
The guys are doing a great job. If you have any questions or problems, they are there to help you. They correct the mistakes without you having to do it yourself.
Really a bunch of problems, first of all, all the products reported errors, a total of five or six times to contact to solve the problem, and one after another more than three months to take a long time! Now, one-fifth of the products are always in PENDING status, which seriously affects our ad conversion results, and the technical and customer service support is always 24-48 hours to provide service!
I am really fed up with this app!!!Please return all my money to me!
Dear Merchant,
Thank you for your feedback. We would like to apologize for the inconvenience caused by the issue of your products being stuck in the Pending status for a long time. We understand your frustration and we apologize for any inconvenience caused.
We would like to explain to you the actual root cause of this issue so that you can trust us again and continue using our app. Our app uses the Content API method, which creates a job for submitting a large number of products in bulk to Google. However, while doing this for your store, Google detected a foreign character "�" in one of your products, which caused it to reject the entire product batch. This is why so many of your products were stuck under the Pending status.
We have already fixed this issue for your store and implemented changes to prevent it from happening again. Our team has already communicated this to you via email.
However, we noticed that you have left feedback about our app on the Shopify App Store, where you have requested "Please return all my money to me!".
We would like to request you to reconsider your decision and give us a second chance. We value your business and we want to meet your expectations. We can assure you that our app is reliable and efficient and that we are always ready to help you with any issues or questions you may have.
We also want to clarify that sometimes we may need 24-48 hours to fulfill your requirements, because we may need to make some custom changes to our app just for your store. This is not something that can be done instantly, and we hope that you can understand this. We always try our best to deliver our service as fast as possible, but we also want to ensure the quality and accuracy of our work.
If you have any questions or concerns, please feel free to contact us at support@simprosys.com. We are always happy to help.
Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia