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Unsynced all of my products without reaching me to solve billing problem. LOST ALL MY GOOGLE BUDGET, For a problem absolutelty easy to solve
Hi,
We send 3 reminders to merchants. The first is 7 days, the second is 3 days prior to the expiration of the trial, and 3rd on the same day of trial. I request you to kindly search support@simprosys.com
You can refer to the email sent log > https://bit.ly/2X4AjW4 (for the email of 3 days prior)
Screenshot of another email of the same day https://bit.ly/3hdB2vk
I request you to kindly check your inbox.
We take another 7 days from the day your trial expires to suspend our services. So, there was another period of 7 days for you to activate the charge.
I uninstalled this app on December 19, 2023. The last bill is "Subscription: 2023-11-18 - 2023-12-18". As a result, another month's monthly rent of US$4.99 was immediately deducted, showing "Subscription: 2023-12-18 - 2024-01-17". I actually only used it for 1 extra day. Please return the remaining money.
This has been a useful app for us but as of the past months they've seem to have done some changes to it because we suddenly got google notices of large dropped inventory for every campaign. All sales dried up. The app is extremely buggy, and the more new changes they make, the more buggy it seems to get. Support will do nothing to improve on it. All they do is make excuses and waste hours on end with monologues and lecturing, while they really need assigned campaign support who can set the campaigns up FOR YOU, not waste time with the constant monologues. All settings have already been correctly setup in Shopify with categories, attributes, descriptions, quantities etc for each product, but these details end up feeding wrong into google all the time with nothing that is on Shopify showing up in the right place. This gets the listings rejected and your ads can therefore not be displayed. Since the simprosys app is regularly refreshing itself and refreshing content, this repeats itself again and again.... you can't keep manually correcting the same issues for hundreds of items that are created by their buggy app. You'd spend your entire work week, each week, doing this if they don't fix these bugs and admit to themselves their app is not working properly.
Way too many errors with this app. You can actually drop way down on Google shopping if you're not careful using this app. Our ads dropped way below our competitors because of the errors. We contacted this company several times about the same errors, and it's a constant run around of nothing getting done. It's been several months now. We just wish they would help us fix the errors.
Dear Merchant,
We apologize for the errors you are experiencing with our app. We know how important it is to have a high-performing product feed for Google Shopping. We are committed to helping you fix the errors and boost your Google Shopping results.
We have checked your case and we found that most of the errors/warnings are due to selling pre-owned (used) products, which are not allowed for Buy on Google Listings. This causes your products to be disapproved for this destination, but they should still be active for Shopping Ads.
To solve this issue, we suggest you exclude your products from Buy on Google from our app. Alternatively, you can disable the Buy on Google program from your Google Merchant Center, which will be discontinued by Google in September 2023 anyway.
Another error/warning related to product condition can be fixed by correcting the structured data markup for your online store. This requires some technical skills, so you may need to hire a developer to do it for you. If you don't have a developer, we can offer you our tech support team to help you with that.
We have explained these solutions to you via email, and we have also sent you detailed guides and tutorials on how to use our app to fix the errors. We have also invited you to a Google Meet Call where we can show you how to fix the issue together via screen sharing. Alternatively, we have asked you to grant us access to your accounts so we can fix it for you.
However, we have not received any response or confirmation from you regarding these options. As a result, the errors remain in your Google Merchant Center account.
We urge you to take action and use our app to resolve the errors as soon as possible.
We are always here to support you and guide you through the process. Please contact us at support@simprosys.com if you have any questions or doubts.
We appreciate your cooperation and patience. Thank you for choosing Simprosys Google Shopping Feed App.
Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia
i am getting issue in google ads tracking after using simprosys app paid version and there is no contact details from the team. i tried emailing at support@simprosys.com but that also failed as it seems the email is not working anymore.
do you have any working support system?
Dear Merchant,
Thank you for sharing your feedback.
During our email conversation, we discovered that you are also using the same conversion action (conversion pixel) to track purchases made through a custom checkout page (not Shopify's native checkout). And those conversions are not reported with the Enhanced Conversions parameters to your Google Ads Account. That is the main cause of the issue you are seeing with the Conversion Actions Diagnostics tab. Below are the snapshot links.
https://bit.ly/3VT0xFx
https://bit.ly/3LKRFgr
Apart from this, there were many other manually added scripts added in the Additional Scripts Section of Checkout Settings. In addition, another app was also inserting scripts for tracking conversions. They also caused some issues with conversion tracking and reporting.
We have already assisted you with removing unwanted scripts and apps as well as suggested a way to fix that warning via the same email.
If you still have queries or concerns, please contact us by email at support@simprosys.com.
Thanks,
Milan Vaghela
Simprosys InfoMedia
This APP works not so well as you expected. I sync the feed to Google ads, some products always report error. Today I don't find any way to contact the service team, the email they never answer. Avoid this APP.
Dear Merchant,
Hope you are doing well.
I am Milan Vaghela, Product Lead at Simprosys InfoMedia.
We have already looked in your Google Merchant Center and found that the issue you are facing is raised due to the manual edits made for the product attributes in your Google Merchant Center directly. We have already fixed it for you even though it does not come under the scope of our app support.
Here is the screenshot of edits made in your Google Merchant Center:
https://tawk.link/59a93d84c28eca75e461d832/a/59673609621c3b0d3c265b05/8071aae654484f0c18675ff32848140fcd452f27/image.png
After fixing the issues, We have tried to contact you via Live Chat as well as also replied to the queries you have raised in our Support email box, bud did not get any feedback.
So can you please confirm if you still have any issues with the app or anything else?
You can also reach out to us via email at support@simprosys.com or use our Live Chat facility from the App interface using the "Get Support" widget.
Awaiting your reply.
Thanks,
Milan Vaghela
Simprosys Google Shopping Feed App.
Gives you a limit on how much you can upload. I did not notice this and marketing same products over and over. This cost me thousands of dollars!!!
Dear Merchant,
We follow one of the best practices when it comes to disclosing the pricing structure and billing the merchants. Our app's pricing is one of the most transparent with no Hidden Charges or Hidden Extra charges when you try to use the additional features.
Regarding the comment of thousands of dollars' spend, most of the merchants who opt for Google Shopping as one of the marketing channels of their store know that Google Shopping Listing is "Sponsored Listing" Program in most of the countries. Although merchants get full control of their advertising spends by setting a daily budget in the Google Ads Account, by setting proper CPC/CPA bids to avoid high-cost clicks/cost of acquisition.
Let me clarify one more thing, our app is one of the best solution available in the business when merchant knows what needs to be done to optimize the Adspend and offset the cost of App.
It is very unfortunate that without asking for any further clarification about the app's pricing, functioning and Shopping Campaigns' way of functioning during the trial period itself, we are blamed for not so properly planned and executed endeavor of the merchant.
It has been two weeks since I uninstalled this app and they still charge me. The customer service cannot help solve my problem and my GMC is blocked. Finding other apps successfully brought me back to GMC. Using this app is a waste of money.
1 - You uninstalled the app on Aug 27 and wrote this review on the 3rd of Sept. So, it is a period of 1 week and not of 2 weeks. See the screenshot on this link https://bit.ly/3ktX7oO. Also, when it comes to app charges, Shopify Charges you for the Billing Cycle during which the app was installed. So, that must have been the last charge to you for the app.
2 - As far as our support for Blocked GMC is concerned, we can only review your accounts for possible violations detected by Google and guide you. Rest of the corrections you have to make on your website and other properties. For this, you had written to us on Aug 25. You were responded within 3 hrs(see the link for the screenshot https://bit.ly/3iR0So4 ) with a proper help doc which you were supposed to follow.
3 - Waste of Money? You used our app for more than a year. You did not feel it was a waste of money in that period! See the screenshot on this link - https://bit.ly/3ktX7oO
Horrible. I was asked by Simprosys google shopping feed to ad them to my goggle merchant center account so that they could help with feed issue(s). I did as instructed as we had a google video meet on Sunday April 23, 2023. When we had the meet, there was no identification photo's, simply names (I was present on video with full live stream ... and suddenly I could not log into my merchant center account. I had never before ever added any users into my merchant center acct, and the one time I did, per request from Symprosis, I am informed by google that my account was taken over by the only other user(s) ever added by me (Symprosis) and that I could not get back in!!! That was 10 years of google merchant center account down the drain!!! I deleted all access to Symprosis, I changed all passwords, and am literally starting over with google! I am beyond sickened by this. Never EVER ALLOW any users access to your merchant center account! I learned the hard way. Hopefully my story will help others.
Dear Merchant,
We are sorry that you have lost your Google Merchant Center account built over the years. We understand how this may have affected the marketing of your products and business revenue.
But believe us, Simprosys has no role in it. Just like we do for our other app users, we have scheduled a call with you to help you troubleshoot the problem you were facing.
It was just a sheer coincidence that you lost access just after inviting us to your account. Even before we accepted your invitation you had already lost your account.
Also, as per the Google team's findings, it is someone with sugarmat44@gmail.com has unauthorized access to your Google Merchant Center account. They have also denied restoring your access.
We are still in touch with our Google Partner Manager to get this case investigated. We'll let you know if we make any breakthroughs.
Simprosys is committed to providing the best services to clients and merchants. We sometimes go the extra mile by providing solutions to clients that may not be part of our core products. We strive to ensure that our clients and merchants have a positive experience with us.
As a preventative measure, everyone needs to set strong passwords for their accounts as well as enable two-factor authentication. Finally, we remind everyone to be vigilant and to keep their account information private.
We have also requested Google to send a notification email to the account owner and all the admins, whenever a new user is added to or an existing user is removed from the Google Merchant Center account. It should also provide the details of the user who performed that action.
Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia
Go find other apps. Products showing different amount in different country since we're using Shopify markets pro. Worst support they just sending you a video and articles and you will do it all by yourself. They cannot fix disapproved products. Conversion tracking? better use Elevar and Triplewhale or do it manually. Go for Multifeeds for Google Shopping now our products Best match in google shopping and organic search also the best support for fixing disapproved products. Thank me later.