Simprosys Google Shopping Feed , 6 043 avaliações
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Simprosys Customer Support with Nishi as support agent is really amazing. I can 100% recommend their app.
I've been a customer of Simprosys for quite some time now, and I can confidently say that their customer service is consistently outstanding. Every interaction I've had with their team has been marked by professionalism, efficiency, and a genuine commitment to resolving any issues or inquiries I've had.
I always receive a prompt and helpful response. It's evident that they value their customers' time and prioritize quick solutions.
Furthermore, the representatives at Simprosys are incredibly knowledgeable about their products and services. Whenever I've needed assistance or clarification on a matter, they've been able to provide clear and comprehensive explanations, helping me navigate through any challenges smoothly.
Keep up the fantastic work!
Warm regards,
Sasa
Dear Merchant,
I am Milan Vaghela, Product Lead at Simprosys InfoMedia.
We sincerely apologize for the inconvenience and frustration you experienced with our service.
Our aim is to provide our merchants with the best support and guidance for setting up or troubleshooting any issues with Google Ads and the Google Merchant Center. However, some issues may be beyond our control and require contacting Google Support directly. For any product-level issue or disapproval, we can guide you on how to address it, but you may need to make the suggested changes on your end to resolve them.
We did not intend to mislead you or leave you without assistance. Regarding your Google account suspension, this is an unfortunate outcome that our app is not responsible for. Therefore, we may have suggested you follow the instructions from Google to appeal the suspension and restore your account.
We appreciate your understanding and cooperation in this matter.
We are always here to help you if you need any further assistance. Please don't hesitate to contact us again if you have any questions or concerns.
Recommend! Customer service helps me solve all my problems patiently! And it's very convenient to use!
The customer service is so great!
The app is working very easily. Quick to synchronised and it helped us a lot for our multi country feed.
The support team is very efficient and quick to answer. They are very informative and helpful. I definitely recommend this app.
Mohit was very helpful, the feed has been really good so far would recommend if you need a datafeed!
I really liked the app. Sending information to Google is excellent as well as support where technicians are always committed to helping. it is worth it!
Great app, support team are so helpful, highly recommended. I haven't been using it for that long so can't offer much more detail but seems really good so far.
Great customer service!!! I was on Google APP within Shopify and I was having issues with the Google App not doing what needs to be done . Came to find out this app and it is way more than expected .
I would recommend this app and support team to anyone as they provide detailed support and solution