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Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
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Very unhappy with this app and with Google. Everything was sailing along fine and smooth until I changed the name of my website last week. Almost immediately, my Google account was suspended for "misrepresentation". Wait. What? Yeah.
Since that time, I've tried every which way I know to resolve the issue - all to no avail. I have kept asking for reviews of my account and Google allegedly reviews my site but still won't advise me as to what's being "misrepresented" so I can fix it. It's like David (Doug) versus Goliath (Google).
Now, over the past week, I am hearing a lot of other people/businesses are also having the same issue (Google is citing them for "misrepresentation" too - it seems to be the "in" thing now). And, the only thing I can figure is my name change has thrown Googles computer/servers off and, while their servers are crawling my same site with a new name, perhaps they "think" its a different site? I don't know.
Additionally, when I look at my product listings in merchant center, most of my products were last fed/crawled/updated in September BEFORE the name change and there doesn't appear to be any way in the app or in merchant center to force an updated feed. So... Google won't tell me whats wrong, the app won't tell me what's wrong. So I am left with no choice but to close/cancel my Google accounts and remove the app - clearly a real pain in the XYZ. So much for all the work and effort to try to make Google happy.
In any case, I don't need this added aggravation, nor does anyone else and, whereas Google refuses to advise me of what exactly is wrong, I have to conclude there is nothing wrong and this is a case of false accusations.
If business partners cannot trust each other, it's time to separate.
Hello there,
Paola here from Shopify. Thank you for taking the time to provide feedback on your experience. I completely understand how frustrating this experience was for you. Although Shopify has no participation in Google Merchant Center Account's suspensions and Google does not share with us the reasons why they suspended an account for Misrepresentation, I'm happy to share some suggestions based on our experiences. I will be reaching out to you shortly through email. Looking forward to chatting with you!
Paola | Shopify
i used this app to set up google shopping it was quick and easy and Convenient. i would do it again.
Google app is great for marketing and running campaign. easy to operate and works fast . I recommend to use this app.
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i used this app to help me on marketing, i really like how it's work, and it's will be nice if i get more reach
I use this app to increase my shop's online presence and targeted traffic. New user, yet to see results.
I'm just learning about this app and the functionality. So far so good. I have set up my google accounts and want to integrate it across my various platforms.
I have not even look how it works, but I have to give a review so 5/5 I think would not be misleading.