Anmeldelser (9.104)
Afgræns
-
Efter bedømmelse
Shopify feed is not pushing product information to google merchant regularly. This is a consistent issue and when I contact Shopify costumer care these people send one line messages and respond slow most of the times 24 hours later, at this rate I’ll be an old man before these people fix the issues.
Google is no help complete BS service.
# *App Review for Marketplaces - Internal notes - Do not share with merchant*
* * *
**Troubleshooting steps:**
**Response to App Store Review:**
Hi there,
Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Chris | Shopify Support
Google has to many standard and the rip you off with google ads. For the majority of the time that I had my business my account was suspended with them and I got very little help and next to no customer service.
Hey there! Spencer here from Shopify Support. I would be happy to follow up with you and help you with getting your shop approved. I will send you an email so that we can chat further! Also keep in mind, anytime you need support, you can click on the "Get Support" button in the top right corner of the Google Channel. This will send your request/question directly to our support team. Spencer | Shopify
All kinds of errors in search console and merchant center around fields missing data. Data that is clearly set up correctly in the products settings. 0 ability to troubleshoot from the app.
Hi there, my name is Jonathan and I'm a member of Shopify's support team!
I really appreciate your feedback on your experience with the Google Shopping app thus far! I'm sorry to hear you've run into some trouble. I can appreciate how frustrating it must be to receive so many errors!
If you don't mind, I'd like to follow up with you via e-mail and learn more about the errors you've received and see whether or not we can trouble shoot them together so we can get the Google Shopping app working for you. It's a great tool when it works, so let's work together on that!
I look forward to speaking with you! Look out for my message shortly.
Jonathan E. | Shopify Support Guru
pas top, ca me dit constamment que mes articles ne sont pas publiés sur google shop parce que le code barres n'est pas valide, et quand je vais dans le canal google ca me dit que mes articles sont publiés...
Just terrible...I've lost so much time and energy trying to make my products visible in Google Shopping for nothing. I also suspect that adding this app provoked a worse visibility in Google search. All my products are active in Google Merchant Center and I have absolutely no warnings but in the end, none of my products are visible in the Shopping tab ! Only answer from Google (I think I had more than 50 different conversions with google agents) : "this is the algorythm, cannot do anything about that". Shopify support has been also useless and it seems the Content API and the way Shopify and Google are informatically communicating knows many flaws. My advice : don't use this app !!
Avoid it if you can, or at least make it your last priority. I wish I tried to manually set myself up on google rather than use this tool.
Is currently the slowest 3rd party app on my site, will not work out of the box (and may do 'weird' things like add multiple pixels and then connect to the wrong one), and there is 0 support (no contact for months, once I had an employee invite me to a meeting and then not show up) for when your account inevitably gets flagged by some faulty automation.
Hello there and thank you for the review. We are sorry to hear your experience has been less than stellar. We do have a dedicated Shopify support team on standby and they can be contact here: https://support.google.com/merchants/contact/shopify_3p_support_app
They will be able to resolve open questions you may have or in the case that you do find a bug, they have the resources to escalate internally. Thank you again for the feedback - we will pass it along to the relevant teams.
Terrible app. So many pending product. We wasted 1 month waiting on pending products. PLEASE BRING BACK A USEFUL GOOGLE APP. THIS DOESN'T HELP ADVERTISE & PEOPLE WILL START LEAVING ...
Hello GiftworldStyle. Thanks very much for this feedback. Based on the description you have: "So many pending product. We wasted 1 month waiting on pending products." This could have happened if a product category or something similar is missing on the products. To delve into this more, I'll follow up by email and see if I can help you out. Thank you!
Niall, Shopify Support.
Let me start by saying, DO NOT INSTALL THIS APP. I am a Shopify Plus store and a "Guru" convinced me it was perfectly fine to install the app despite the negative reviews. I was told these negative reviews were people that didn't understand Google's strict Shopping rules. I have been doing this for many years and I understand fully, and this negative review has NOTHING to do with Google.
Shopify unfortunately does not give you the tools necessary to add back in all the Google Shopping data fields that were previously available via a simple csv file. You have to manually edit each item. Seriously?!?! Each item, Shopify? I have a couple thousand items. This is absolutely impossible.
You have to manually add in the MPN, product category, and condition for each individual item, and there's no way to do it with a csv file. You can't even search for the items to edit. You literally have to scroll 25 items at a time to find an item or a group of items. It's a total disaster!
People, you have been warned. Unless you are a very small beginner store, this app will wreck your Google Shopping campaign.
Same issues bas everyone else. App itself causes suspension issues and misrepresentation from the get go and makes it impossible to get seen on the internet at all.
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.
Adil | Shopify
Awful integration. This app makes it so extremely difficult to do what you're wanting to with merchant listings. Should not be this cumbersome.
Hi there,
Chris here from Shopify, thank you for taking the time to review our app. I'd like to open a dialogue between yourself and our specialized support team. I'll send you an email to discuss your specific case.
Chris | Marketplaces Support Specialist
Shopify