Google & YouTube , 8.007 anmeldelser

Samlet bedømmelse
4,5
Antal pr. bedømmelsesniveau
  • 70 % af bedømmelserne er på 5 stjerner
  • 12 % af bedømmelserne er på 4 stjerner
  • 3 % af bedømmelserne er på 3 stjerner
  • 2 % af bedømmelserne er på 2 stjerner
  • 13 % af bedømmelserne er på 1 stjerner
11. maj 2022

Google Channel has suspended my account due to misrepresentation, which all fields they require is has been added. Plus GTIN is on all products but still not accepting it. Google help is of no help at all

Rustic Patch
Australien
Mere end et år bruger appen
Google LLC svarede 12. maj 2022

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the suspension of the Google account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.

Jason | Shopify

Redigeret 14. februar 2022

Edit after Shopify Support contacted me:
I changed to 5 stars because the Shopify Support really helped me to fix it.
I'm pending in my opinion, if I should give 4 or 5 stars, because such things "happened" while using the app, but I can't say if it's a fault of Google Merchant Center/Search Console or Shopify could give more hints in the App backend, how such things could be solved or a picture by picture story which settings you should enable or disable to prevent issues. But for now it's working good again and 5 stars are good for an app that manages the connection for free and for a support that really helps. Edit:
Without a reason the Google Site Crawler starting from February 6th suddenly reads the product price without the added tax value (while the Shopify Google Channel App Feed submits the final product price) of course both values are different which now leads to the "not approved" products in the merchant center...something has to be done from Shopify so that the site crawler catches the customers end price. -
Somehow since 2-3 days several products that were listed correct are now not accepted because of "price differences" between feed and site crawling, but the prices mentioned do not exist in our shop. We don't know what's going on and why this price gap happens.

MexicoMiAmor
Tyskland
Cirka en måned bruger appen
Google LLC svarede 10. februar 2022

Hi there,

My name is Jacqui from Shopify Support.

Thank you for taking the time to review our app. Your feedback is incredibly valuable. I'm sorry to hear about the issues you are facing with Google. I'm going to follow up with you in an email and see where I can help and resolve your concerns.

Jacqui | Shopify Support Specialist

27. april 2020

My score is based solely on the set-up process. It was quick and easy. Looking forward to seeing how well it performs.

Milton Wes
USA
Mere end et år bruger appen
23. juli 2020

I used this app to help me do x. I really like how it does y. It would be nice if it did x better.

Nancy's Alterations and Yarn Shop
USA
Cirka en måned bruger appen
6. august 2020

Easy and fast guided set up. I am waiting to see the results but optimistic at this point. Lots of automated sync features are a plus.

KāJe Box
USA
Cirka en måned bruger appen
Redigeret 25. november 2019

I use this app to help me do ad. but it so a bit difficult if it can auto-upload the category be better all product must manual do.

OneClick Inspire
Thailand
Mere end et år bruger appen
1. oktober 2022

Does much more harm than good. Doesn't work at all and results in your Google account getting suspended due to data quality issues, even though all of the correct data exists within your product details on Shopify.

Joe's Albums
USA
Mere end et år bruger appen
Google LLC svarede 4. oktober 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify

Redigeret 19. april 2020

I love this app great service I would use the app to find all of my product needs and to find all of my everyday needs

Shopbuyu
USA
Cirka en måned bruger appen
3. november 2020

This app is super useful and convenient when helping me manage my business and my shopify account, i recommend

SoOaklandLLC
USA
Mere end et år bruger appen
3. januar 2022

We have been using this app for over a year. However, in December 2021 we noticed that customers were using discount codes that are for internal employees, friends and families. It turns out that any 'active' discount code is being sent to Merchant Center and they in turn open it to the universe. We had to inactivate all our discount codes except for just a few. We had to cancel multiple orders where customers used them. Bad time of year, bad customer relations. We reported it immediately on that day (Dec 10) and have not gotten any word from support since. Multiple shops have reported this problem to no avail. Would be great to give the shop owner the ability indicate what channel the codes can be 'shared' on. Currently we are operating at a big disadvantage with no ability to treat our mailing list customers special.

Black Wagon Kids
USA
Næsten 3 år bruger appen
Google LLC svarede 3. januar 2022

Hi there,

William here from Shopify support. I understand you've had discount codes shared on the Google Merchant Center unintentionally. We appreciate hearing feedback like this as our team is working towards a permanent resolution to this issue. We do currently have a workaround which is to end the promotions within the Google Merchant Center. I'll follow up with you directly via email to discuss your account.

William | Shopify Support Specialist