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Syncing issue with GMC and Shopify:
UPDATE 16.01.2023 :
Shopify support has now stopped replying to emails and messages. Shopify is refusing to give any information on what is causing the sync issue and when or even if Shopify will be bothered to fix the problem. This has been the most disappointing customer service experience.
Several months ago we moved from a paid app to the free Google Sales Channel app. There were a few issues when setting it up but they were resolved. It has worked reasonably well for the past 6 months. 3 days ago GMC stopped syncing our products from Shopify. I have spent 3 days, dozens of emails and online chats to Shopify and Google to try to get this fixed.
At first, they both denied there was an issue but said they would look into it. Finally today I received an email from Shopify acknowledging, not only that there is an issue but they have been aware of it for some time. That was the last I heard from Shopify. I am still waiting for a response on how to fix this.
If Shopify continues to be unable or unwilling to fix this problem we will most likely be leaving the Shopify platform and taking our business elsewhere.
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
I gave it ONE STAR only because they will not accept a review with ZERO stars.
*******
Tried Google PPC ads in 2013; ended up spending over $1000 and got ZERO sales from it. OK, so it's 5 years later & everything is different; try again-after spending $249 across 3 weeks, it generated about $0.22 in sales for every $1 spent. This is a formula for ROCKETING to the poorhouse!
Fool me once, shame on you...fool me twice? OK, so I've finally learned. NEVER AGAIN!
I am using this app to generate more sales and as of now I don't see any cons. I also want a larger audience to visit my website.
Hey there,
Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.
Claire l Shopify
Every 30 days this app is putting my business in a terrible Setback with lost time and money.
This app is supposed to renew the items automatically before they expire, so they are always active.
And although I was promised by the support team that this will not reoccur.. It Does.
Not only that it happens and I need to keep a daily check on the Merchant account,
I’m waiting for days for it to start renewing items, and e-mailing the support team every morning with a screenshot of the merchant account, and every day I have fewer items to advertise less traffic and less or no sales.
The time to fix this, the loss of business and money on advertising is overwhelming.
A real bad experience.
Hey there!
Amy here from Shopify, I'm really sorry to hear of the troubles you have been having. I completely understand the setback this could cause to your business. I would love to open up communication with you and see what needs to be done here. I'll send you an email.
Amy l Shopify
Products are not syncing at all. I changed product type in April, and two weeks passed the product type in my merchant center is still the older one. Seems nothing will sync except price and available status. Checked Customer Service and got no helpful advice. Is here any pro to help?
Hi,
Cíara from the Shopify Apps team here, thanks for your review. We always want to hear feedback from our merchants.
Sometimes products don't sync correctly, so I'm going to follow up with you directly and make sure that we get the sync to happen. Please keep an eye on your email for one from me, and I look forward to chatting to you to get this solved!
Cíara N
Shopify Support
its very good and very satisfy to work with this platform i like very much and i want to work with this
lets give a try, I hope will be good at all sense, cause i just hope it works out for the company i
Pretty cool app. Easy to use and helps a lot improving your shopify store.
I used this up to help me set up google shopping, its a really good app. and I hope more development in the future
I am just getting started but I have high hopes. Looking forward to utilizing the app and see what it can do for my brand