Google & YouTube , 7.914 anmeldelser
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This app is acting up within the choppily platform. Still trying to understand it let alone get into the actual app LOL it won't let me
Hey there! Thanks for leaving us a review.
My name is Jonathan and I'm a member of Shopify's support team! I'm sorry to hear you're having some trouble accessing and getting started with the Google Shopping app. That's frustrating!
If it's okay with you I'm going to shoot you a quick e-mail and get a little bit more information about what's going on on your end and see how we can resolve it. Look out for that message!
Talk soon,
Jonathan E. | Shopify Support Guru
I've been trying to link this channel to my Shopify account for six months. Support from Google is poor. I don't get responses when I email. It's difficult to navigate all of the requirements. I eventually hired a third party to try and navigate the maze for me, but even they had trouble. I understand that the online market is saturated since Covid; however, treating potential business partners this way is unprofessional. I use Google in my personal life and this lack of support has also altered the way that I feel as a customer.
Hey there,
Brett here from Shopify. Thanks for sharing your feedback in regards to the Google channel app. We'd like to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and assist wherever I can.
Brett | Shopify Support
I use this app to help sell products
I started use this app to increase my sales ,because without a good channel you can't see progress in your business
everything look good until now easy installation and fast start
Absolutely useless if you have PRODUCT VARIANTS. This app ignores them totally. Very disappointing!!
Super easy to use and very helpful information that got me to the end result I needed to complete the tasks.
This app helped me generated the 1st paid ad order in day 1 when it's active. Very excited. The support from shopify is also awesome.
I used the app to sell products on-line. It has variety of functions that support start up like me. And there are trainings that are very useful.
Terrible. Old version worked fine, but I was forced to uninstall the old one to install the "new and improved" version. Now, it doesn't work at all and no way to revert back.
Thanks for taking the time to share this feedback about the Google Shopping app! Unfortunately, it is not possible to go back to the old Google Shopping app but I would like to work with you to see if there is anything we can assist with on the new one!
Our development team has made improvements on the app since your review, hopefully it would of helped with the issues you were having!
I followed up with you via email so we can dig into this further. We’re always working to improve the way our app works, and I will share this feedback with our development team. I look forward to hearing back from you!
- Alex, Shopify Support