Anmeldelser (8.087)

Samlet bedømmelse
4,5
Antal pr. bedømmelsesniveau
  • 70 % af bedømmelserne er på 5 stjerner
  • 12 % af bedømmelserne er på 4 stjerner
  • 3 % af bedømmelserne er på 3 stjerner
  • 2 % af bedømmelserne er på 2 stjerner
  • 13 % af bedømmelserne er på 1 stjerner
11. november 2018

I gave it ONE STAR only because they will not accept a review with ZERO stars.
*******
Tried Google PPC ads in 2013; ended up spending over $1000 and got ZERO sales from it. OK, so it's 5 years later & everything is different; try again-after spending $249 across 3 weeks, it generated about $0.22 in sales for every $1 spent. This is a formula for ROCKETING to the poorhouse!
Fool me once, shame on you...fool me twice? OK, so I've finally learned. NEVER AGAIN!

Amazed By Grace Specialties
USA
5 måneder bruger appen
3. juli 2020

I’ve just started using this app,so it will be a few days to determine if it’s right for my store,ok

Salon BouG
USA
5 måneder bruger appen
25. juni 2020

Every 30 days this app is putting my business in a terrible Setback with lost time and money.
This app is supposed to renew the items automatically before they expire, so they are always active.
And although I was promised by the support team that this will not reoccur.. It Does.
Not only that it happens and I need to keep a daily check on the Merchant account,
I’m waiting for days for it to start renewing items, and e-mailing the support team every morning with a screenshot of the merchant account, and every day I have fewer items to advertise less traffic and less or no sales.
The time to fix this, the loss of business and money on advertising is overwhelming.
A real bad experience.

Boho Jeans
USA
5 måneder bruger appen
Google LLC svarede 3. august 2020

Hey there!

Amy here from Shopify, I'm really sorry to hear of the troubles you have been having. I completely understand the setback this could cause to your business. I would love to open up communication with you and see what needs to be done here. I'll send you an email.

Amy l Shopify

6. juli 2020

Still getting used to it don’t have any specific issues. Once I get the hang of it will def be 5 stars.

Belle Beauty by Isabel
USA
5 måneder bruger appen
10. maj 2020

Products are not syncing at all. I changed product type in April, and two weeks passed the product type in my merchant center is still the older one. Seems nothing will sync except price and available status. Checked Customer Service and got no helpful advice. Is here any pro to help?

Secchic.com
USA
5 måneder bruger appen
Google LLC svarede 18. maj 2020

Hi,

Cíara from the Shopify Apps team here, thanks for your review. We always want to hear feedback from our merchants.

Sometimes products don't sync correctly, so I'm going to follow up with you directly and make sure that we get the sync to happen. Please keep an eye on your email for one from me, and I look forward to chatting to you to get this solved!

Cíara N
Shopify Support

Redigeret 31. marts 2020

I just set up the app and it was easy and quick. I am excited to see what it does and how it works.

HERBAN, Inc.
USA
10 dage bruger appen
15. juni 2023

Sehr gut und einfach zu bedienen. Teilweise muss man alles genau lesen aber im grossen Ganzen ist es sehr gut.

Chairs24.ch
Schweiz
10 dage bruger appen
Google LLC svarede 15. juni 2023

Glad you are finding the app easy to use! Thanks for the feedback.

Redigeret 3. oktober 2020

It is simple to use and it guides you all the way. I have created a Campaign with them for the first time and I found it easier others that I have used

Extraordinary Pet Products
Storbritannien
10 dage bruger appen
Redigeret 5. december 2019

Update 12/5/2019: Shopify support reached out to me directly after I posted this review. They did a complimentary review of my setup and let me know that everything was set correctly on my end. They said it takes 14 full days for Google to "learn" your products and to figure out the best placement for conversions. Seeing no activity during this period is normal.

We are now 21 days into the campaign and we're starting to see activity from it (sessions, adds to cart, etc). It appears that it was working correctly this whole time which really goes to emphasise the importance of improving the user interface. I made a few suggestions to the support that reached out to me and he said he would pass them on to the developers. I really hope they do because this is a valuable marketing channel and could be a great tool if it were more user friendly.

For example, there is nothing telling the user that this learning period is underway. It just says "active" and "running" which is not accurate. Adding to the frustration is the fact that you have to dedicate a portion of your marketing budget to it- In my case $5/day (or $150/mo) which is not a small amount.

I am updating this review from 1 star to 3 stars because it does work.. The user interface is just severely lacking.

Original review:
I really hate leaving negative reviews but I think this app needs to be completely overhauled. I fumbled through the setup and after some trial and error got most of my products to get accepted by google (48 out of 51). After this, I tried setting up a paid campaign with a starting budget of $5 a day. The campaign has been "active" and apparently running since November 14th and in these 7 days, there has been zero activity and I'm honestly not even sure if they're actually running. I have had really good success on Google adwords campaigns as well as Facebook campaigns but really zero activity in 7 days? It seems like something is wrong with the campaign but there is no way for me to diagnose it inside the app. Everything just says active, accepted, and running. This app lacks intuitiveness and navigating through the setup and maintenance is very cumbersome. Most of these positive reviews look fake if you read through them, so I'm not sure if the developers even care to improve it. Sad because this would be a great marketing tool if it worked!

Alpine Rings
USA
9 måneder bruger appen
Google LLC svarede 21. november 2019

Hey there! Thank you for taking the time to leave us a review. Google Smart Shopping campaigns that are created within the Shopify admin require up to 15 days for Google to learn and optimize your products and audience. Once Google optimizes what will work best for your business, this is when you will most likely start to see results. This can be found in our handy help doc as well (https://bit.ly/35qB8HE). I'll follow up with you via email to provide some more insight and tips on this and so we can continue our conversation there. I'm happy to assist and look forward to working with you.
Jonathan - Shopify Support

Redigeret 23. november 2019

I use this app to help me do Shopify. I really like. It would be nice if it did my business better.

Infinifan
Thailand
9 måneder bruger appen
Google LLC svarede 25. november 2019

Hey there! Amy here From Shopify Support.

Im happy to hear you are liking the app so far! I'm going to send you an email so we can discuss what you are trying to achieve and see how the Google Shopping App can help you do that!

Amy - Shopify Support