Google & YouTube

Impossible to get a human. Just a trash service even though we are spending thousands on Google Ad's. Another big tech dumpster fire. My dream is that AI levels their business.

We use Shopify since about two years and we liked it.
Because Shopify is a deliberated shop solution and all is working very well normally.

Till now.

But this new Google Shopping app developed from Shopify is - i must say it so clearly - a shame for Shopify and a classic example for a bad software solution. In comparison to the old (meanwhile unsupported) app version there are a LOT of worsenings.

Here are the main points:

* Products are showing constantly pending status although (!) they have been approved by Google merchant center.

* We had to correct the American and European GTIN numbers of all our products manually because this new app doesn't accept spaces between the numbers (the old version did).

* Only 25 products are displayed per page. This is quite too less for a big assortment and there is no possibilty to show more products per page.

* There is no option to search resp. select specific products - very uncomfortable (the old version had this option).

* There is no more the possibility to sync selected products with Google Merchant Center instantly (the old app had an extra upload button). We used this often to change product prices or to correct product descriptions quickly (these changes appeared in Google Ads ca. 20 min later).

* In our Merchant Center product list all products were listed twice after using this new app (resulting from the former input via the old app) - there was no automised adjustment with the old existing products. We had to clean this manually.

In reaction to our pour experience and to all these negative reviews I really hope Shopify will improve this frustrating app and will present a major update in the near future.

Complete headache and not even remotely intuitive. Wanted to like it because I use Google Adwords. Frustrating.

Forced to change over to this app from an older version and it is totally useless. Doesn't present the correct calculated postage values to Google. Has messed up settings in my Google Merchant Centre. No way to customize the feed at all. Would leave a quarter of a star if possible.

i try to connect the my website&Google Shopping. but i dont know what happen. its coming up Ineligible for enhanced listing.
So i want a contract the CS team. But long time no answer..

Solo disponible para EEUU por lo cual no se pudo concluir el proceso de registro y de actualización de los productos

All they do is reject your product, and suspend your Merchant Center account so you can't advertise on Google

Need some fix. Trying to get products approved on google but cannot do it..............................

I completed 90% of the form to be then told it is not supported for my country Trinidad and Tobago. It’s google, why aren’t you compatible with all countries and currencies??

Google suspended my account claiming I had a parked domain... which is not true. I contacted their customer service which was no help. I've now given up and deleted the app. I should have just taken the hint from the previous reviews and avoided this all together.