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If you are not computer savvy ,them it's a little difficult. No one said google chrome. I was using another web browser an then figured out i needed to use google. 2 Days later i got some of my biggest challenges solved
HORRIBLE!! The customer service on this app is terrible. I received 20 plus messages. Store connected, store suspended, store connected again, someone claimed your URL (it was ME)... Just horrible. Shopify needs to get with Google to correct this. I have been dealing with this for two weeks. Every SINGLE day I get a different message from them. Accepted...Suspended...Misrepresentation...claim website. The cycle continues. Shopify just tells you to contact Google. This is an APP issue
Hey there,
Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.
Thomas | Shopify
I am new to this but expect great results since its Google, Which should guide me through every process.
I will say it does its job of submitting products to google merchant centre.... however, that is as far as I can say as for how good the app is.
Easy to filter through google shopping fields? No. One at a time or not at all.
Easy to find your products based on the google shopping ID? No.
Download a .csv or excel file of the google shopping feed, and reimport to update the google shopping fields? No.
These are all simple, and obvious tasks, and without the ability to carry these out it is extremely difficult for high-number-of-products stores like ours!
Thank you for sharing this feedback with us! We appreciate hearing about how we could work to improve the options in apps like Google Shopping.
I'd like to take this to our development team, as well as chat further to discuss any other details you have to share about your experience. I’ve reached out to you via email, hope to hear from you soon! -Lizzy, Shopify Support
I have been very hesitant to use Google channel as I thought it's too complicated but its straight forward to set up. I am amazed at the short time it took to set up and wondering why I couldn't do it before. Great Job!
love it! more than any other I have used!
its very easy and for the price its awesome! and they have great customer service
Google really makes it difficult to post items on their platform. I have spent countless hours trying to figure out why NONE of my merchandise is approved to list on their platform. I have specifically asked them hat needs to be done, no one has an answer they just keep sending me the same messages over and over with no assistance or instructions even AFTER I emailed them asking for help. This is a joke!!! They are either suspending my account or not approving anything I upload. I hate it!!!
Hi there,
Thank you for your feedback about the Google channel. My name is William with Shopify support and I'll reach out to you directly to review your account and see what we can do to assist you in getting these products approved by Google. Please watch out for my upcoming email.
William | Marketplaces Support Specialist
Shopify
Really disappointed in this app. I have spent days trying everything to get my Shopify products to sync with my Google Merchant account, including reaching out to Google, with no success and no one able to help.
Hi there,
Brett here from Shopify, thank you for taking the time to review the Google sales channel app. I'd like to open a dialogue between yourself and our specialized support team. I'll be following up with an email to discuss your specific case.
Brett | Shopify Support Specialist
I'm so disappointed with this app and the support from both Shopify and Google! I have emailed both of them multiple times and neither one of them can help me figure out the issue with my account. It should not be this difficult to get some help.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. I'm sorry to hear that you're experiencing issues with the channel. We definitely want to make sure that you get the support you need. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
Love the app. Very helpful and easy to use.fhin BBC cddcbkmbhinbvcddyddjk uh gddeuiiyrvhjifdressfjiu