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Be very careful if you update to this app, their is not ability to edit fields in the app, particularly " description" , its so clunky and now needs to be driven from product or collection page. The feature to only publish certain collections has been moved out of the app. Shopify are normally so good, but they really have dropped the ball here. This migration will cost you money. I would wait until they fix the bugs. So irritated i'm considering changing to another platform.
Hi Digital3d.com.au, thank you for sharing this feedback. You are correct in saying in editing the google shopping fields from within the app, it will bring you directly to our product page. However you can use the bulk editor option in the Shopify Admin to make mass changes. I’ve also followed up with you by email to log your feedback for our development team and to demonstrate this bulk editor in more detail for you but in summary, you can go to:
> Click Products in the Shopify Admin.
> Select your products in bulk by clicking the white square beside each product title.
> Click the "edit products" button.
> In the bulk editor, select the fields you want to modify. Then save your changes.
Hopefully that helps, but I will also email you to go more in depth with this for you.
Niall, Shopify Support.
This is an awful app. I sell thousands of products from big brands that have barcodes. Nearly every product just reports back with 'Missing GTIN' because there is an issue with the way the app sends the information to google.
If you search for this issue it has been going on for years with hundreds of people writing about it in reviews, and youtube videos etc. Yet shopify support don't "get it" and have not fixed the issue. Completely pointless app if you're selling third party barcoded products as they wont list on google shopping.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel, and there may be a way to resolve this on your store. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
i have been attempting to remove channels from Google merchant center for several months. It is a terribly cavernous workflow to get simple things done. Just an awful experience.
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.
Charlotte | Shopify
Having created bespoke pictures of products to fit in with my website, my listings got rejected because of the images. Could not amend feed image details to provide an alternative picture that was OK .
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing. If there were changes made to your account settings this can trigger a re-sync which might be what happened here.
I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication!
Claire - Shopify
I have had a horrible experience they keep suspending my website. I have included all the policy and information required and I keep getting denied. My pictures have been pending for 2 weeks now with no details on what else to do and now I can't ask for another review. I have tried to complete all the fixes required. Now my account is suspended. I need help these codes make it impossible for an average Joe to set-up this website without adding more cost for a expert. I need HELP!!!!!!
Hi there,
William here from the Marketplaces team at Shopify. Thank you for taking the time to leave a review about our app, this definitely helps to find the pain points for our merchants. While we don't make the decision as to suspending or reinstating Google accounts we can help you review your account for potential changes. I'll reach out to you via email to discuss your specific account.
William | Marketplaces Support Specialist
Shopify
At least a couple of times I've gotten to act "by accident", but only for a short time, until again comes the text "google suspended the account due to misrepresentation" I have tried to ask where the fault is when I simply can't think of? They respond "We have found that your account has been flagged as a misrepresentation policy violation. This policy suspension means that we've reviewed your Google Merchant Center account to determine that it doesn't comply with our Shopping policies and your Google merchant. The account has been rejected" On top of that, suddenly the logo is not valid either, even though the same logo has already been in use for at least a month. I have tried to change it many times, but nothing is valid. I have given up. Really lousy app and dares to pay for asking for the app, which doesn't work. I don't know if an online store can be run at all without google, if not, I have to stop before I've gotten properly even started, really having to head on when I've wasted money and time on something like this, which should be prohibited by law.
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.
Jason | Shopify
Do not install the app "misrepresentation" issues like everybody else. Simply unusable; try something else.
Hi there!
Paola here with Shopify! Thank you for taking your time to tell us a little bit about your experience. I completely understand that the Misrepresentation can be quite confusing and, although Google doesn't share any further details with us, I'm happy to share information I have gathered from my personal experience.
I will be reaching out to you through email shortly!
I look forward to chatting with you.
Paola | Support Shopify
Horrible app. For being a "global" leader, this app and the money you spend is outrageous for NO RETURN!
There is a reason why most Americans can't point to Australia on a map. This app cannot be used outside of the US. As said before, pathetic.
I used this app to approve my products for Google Ads. I read reviews where this app did not work, but still gave it a chance. My product was not approved and I was not given a reason to why my product was not approved. Very disappointed with the app, especially because I read the guidelines and I know my product doesn't break any violations.
Hi there,
Jordan here from Shopify support. Thank you for taking the time to leave us a review. Your feedback is extremely valuable. I realize that having products disapproved with little information can be challenging and am disheartened to hear that this has shaped your experience with the app.
I will send over an email to discuss this further and help get you an email to explore this further with you and would to explore this further with you and help out where possible.
Jordan | Shopify