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doesn't work with custom products. Won't even update new products. Tried to get help but no joy. give up
Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing setting up your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and get you set up fully. Spencer | Shopify
Terrible app, product feeds showing errors even though all relevant fields are filled in correct. No support that I can find & support pages just have going round in circles.
Hey, there. Thank you for your review, we appreciate you taking the time to share it with us so that we can improve! I've also reached out to you via email to discuss your experience. I hope to hear back from you! - Jason, Shopify Support
does not integrate with shopify. When you try sync shopify with google it just redirects you to this page which the google channel has laready been installed
Hi there,
Mario here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you to reach the results that you want to achieve.
Mario | Shopify
This app was working perfectly and flawlessly. Now any new item that's added to my inventory is not updating. I have custom items with no GTIN and it's still asking for it! It's denied all newly added products adding to google shopping. Not good. Please fix.
It's not working with currencies and Google Shopping banned my account after installing this app with Shopify. Quite ironic!
Thank you for sharing this feedback with us! Our team works hard to improve our apps' functionality and workflow, so I'd like to look into this further with you. I’ve reached out to you via email, and I hope to hear from you soon! - Lauren, Shopify Support
Stupidly I deleted the old version of Google Shopping -- which WAS WORKING -- and installed this new version.
This new version connects to my Google account, but then thinks that it doesn't have authorization (which it does) so it doesn't allow the account to be configured -- even though it's pulled the info.
Google Shopping / Shopify -- please fix your apps so they are working. It's holiday shopping season. It's bad time of year to mess up a shopping application that was working.
Google doesn't provide enough feedback when products are not approved. A detailed reason for why a product is not approved would be beneficial.
Hey there,
Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.
Claire l Shopify
really disappointed with this platform, I advise anyone who is considering advertising to think carefully before choosing this Google, today I am telling you my experience, I paid more than $700 in nothing sometimes they spend 60$ in 30 seconds and I have never had customer service, instead I contact them they respond to me after 5 days to say we can do nothing for you, I don't know if this service is the same everywhere in the world or well only in Morocco in Africa! this is the app.
in addition they say that you are looking for a $250 bonus, I got nothing, I have been in e-commerce for 4 years I tried several advertising platforms and today I tell you that Google is the most zero in terms of customer service in terms of cost of expenditure, and performance, lies...
This app is from Shopify! I don't understand why they make such app that is not working ??
useless App!
My products are stuck pending approval for weeks. It says 3-5 business days but it's been almost a month and no updates.
Hi Ink Wave Print,
William here from Shopify I recognize that you have had your products in pending status for quite some time however there was an error with the channel that was preventing data from reaching Google. This has now been resolved and you should see your products sync shortly. I'll send you an email to review specific details for your store.
William | Marketplaces Support Specialist
Shopify