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My products are stuck pending approval for weeks. It says 3-5 business days but it's been almost a month and no updates.
Hi Ink Wave Print,
William here from Shopify I recognize that you have had your products in pending status for quite some time however there was an error with the channel that was preventing data from reaching Google. This has now been resolved and you should see your products sync shortly. I'll send you an email to review specific details for your store.
William | Marketplaces Support Specialist
Shopify
Useless. Does not sync the barcode (GTIN) in product variations. Wasted a lot of time on this. Better to pay something that works.
i am beyond disappointed. I am having merchant issues due to the GTIN, MPN, etc and adding these, which you have to do ONE BY ONE, does not fix the issue. Shopify is 70% of my income so now i'm faced with no option but to rush to another platform. I hope everyone else facing this issue takes legal action of some sort because this is your income they're messing with and it's unacceptable.
Hi there,
Mario here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Mario | Shopify
Very complicated. I was getting sales with Google before installing this app. Very frustrating and with a lot of errors that you need to know coding to fix.
Hi Crimson Soul Boutique,
William here from Shopify, thanks for taking the time to review the Google channel and I'll help you out today. You mentioned needing to know code to fix something in the channel, this isn't the experience of merchants in general so I'll reach out to you for further context as to what is happening.
William | Marketplaces Support Specialist
Shopify
Not syncing with shopify and not user friendly, lots of errors, i would though Shopify and Google can work it together to make it easier for the users
This App is Pathetic , PLEASE DON'T FALL FOR IT BECAUSE IT IS FREE. i made that mistake. This app will give you NO WAY TO FIX ERRORS , you will have to hire individuals from other sites to correct errors in your feed. PLEASE DO YOURSELF FAVOR and install the "simprosys Feed app" . They give you option to bulk edit and you can add Gender , age , all that with a few Click easily and fix the error .SAVE YOURSELF HEADACHE please don't INSTALL THIS APP TO SET UP YOUR GOOGLE SHOPPING FEED.
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with the Google Channel.
I would love to talk to you further and better understand the issues you were facing to see what we can do on our end and pass this feedback to our developers. I will send you an email to open up that line of communication!
Claire - Shopify
No support to assist with usage. Immediately got suspended for misrepresentation and upon trying to do the right thing and fix it was ablsolutely upable to get any form of assistance to find what the issue related to. Given up on google and will use other channels instead. Good to know Google like to support small businesses - Not!!! After such a terrible experience I am looking to move all paid services away from Google now.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We'd definitely like to support you wherever possible, so I'll be sending an email out to help where I can.
- Nate | Shopify
You have to rechange the currency and all of that, only to find out that it doesn't even push to countries outside of the US? Okay...
Incredibly basic. Learn to use the Googles Ads interface or hire someone. It's amazing that this is the best that Shopify can provide.
Thanks for taking the time to share this feedback about the Google Shopping app! Our development team is always looking at ways to improve the functionality of our apps so I would like to learn more about what you do not like about the interface and what you want to see changed.
I followed up with you via email to see if there is anything we can assist with and I will share any feedback with our development team. I look forward to hearing back from you!
- Alex, Shopify Support
We are not be able to open our shop. They usually reply message in 1-2 weeks and the review process takes even longer. It caused my business closed for 3 weeks.
Hi there,
William here from Shopify support, thanks for your feedback regarding the Google channel. I want to help you with your Google channel so I'm going to reach out to you to discuss the next steps we can take.
William | Marketplaces Support Specialist
Shopify