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very good app that pretty much helps a lot getting noticed out there...i recommend it to everyone that markets on google.
doesn't work with custom products. Won't even update new products. Tried to get help but no joy. give up
Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing setting up your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and get you set up fully. Spencer | Shopify
Terrible app, product feeds showing errors even though all relevant fields are filled in correct. No support that I can find & support pages just have going round in circles.
Hey, there. Thank you for your review, we appreciate you taking the time to share it with us so that we can improve! I've also reached out to you via email to discuss your experience. I hope to hear back from you! - Jason, Shopify Support
yes....................................................................................................................................
I've just signed up so I'll let you know when I get going. Looking forward to trialling it though.
Hi there! My name is Jonathan and I'm a member of Shopify's support team. Thank you so much for leaving us a review! We love hearing from our merchants.
I'm glad to hear that you've decided to use the Google Shopping app to further your business! It's a fantastic marketing tool. I'm going to send you an e-mail to see if you have any questions now that you've had it installed for a few weeks, so be on the lookout for the message!
I look forward to speaking with you,
Jonathan E. | Shopify Support Guru
Incredibly clunky and time consuming. Pretty disappointed in Shopify for not putting any actual effort into this and making it a functional app.
Thank you for sharing this feedback! Shopify works hard to ensure that our apps have an efficient workflow and meet the needs of our merchants. Our support team is available 24/7 for any issues you experience with our platform. That said, I’ve reached out to you via email so we can dig into the specific concerns you have and log this feedback with our developers. I hope to hear from you soon! - Lauren, Shopify Support
does not integrate with shopify. When you try sync shopify with google it just redirects you to this page which the google channel has laready been installed
Hi there,
Mario here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you to reach the results that you want to achieve.
Mario | Shopify
*Update May 2020*
I will keep updating my review until all the issues are fixed
I keep having to open tickets to get this app working and the constant babysitting of the feed is getting frustrating.
The following issues still remain:
1. CSV import is broken, the metafields in the csv are outdated and are ignored by both Shopify and Google Merchant Center. The only bulk way to update the correct Google Shopping fields is with a paid app or using the bulk editor.
2. The only way to use the free bulk editor is you have to click manage availability from the app, you cannot use the normal bulk editor, which means you cannot filter products you want to edit.
3. Bug: if you have a product with variants and one of the variants has UPC filled in and the other variant does not have a UPC the app pre check will complain your UPC has the wrong digits and will not submit the variant to Google Merchant Center.
4. The feed stalls frequently and you have to open a ticket to get the team to resync your products. If you are not careful you will be missing products in the feed and several times your feed will expire and Google will delist all your products.
5. If google flags an issue with a product and you go and fix it, depending on the issue the shopify app will fail to reimport that product and submit back to google. I have several where I entered UPC wrong, google flagged it, I fix the UPC and the product disappears from the feed. You have to open a ticket with the team to have them re import your feed.
*I know the team is trying and they are working on this app, but they really need more technical help or resources, this is an import app/feature for shopify and critical to every business.
Hi there, my name is Jonathan and I'm a member of Shopify's support team.
I'm sorry to hear that you've had a bad experience with the Google Shopping application thus far. I can imagine that's very frustrating!
We sync your product catalogue with Google once a day, unless nothing has been changed in which case it is approximately once every 15 - 20 days, but should anything come up that requires a sync of your products you can always reach out to our team and we can sync your catalogue from our end if it's warranted.
I'm so sorry to hear that you've had that experience with our team in the past, and I’d love to help make it right by reaching out via e-mail and determining if there's anything else I can do to make the Google Shopping application work for you. I'll be in touch very soon!
Jonathan E. | Shopify Support Guru
The process seems easy so far, let's see what the end result is. Not sure I will be able to see it though, as I'm not a US resident.
I loved how easy it was to understand and use. I would 100% tell my friends and family about how easy it is