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I installed this app and i keep getting missing value Gender, Size, Color, and age group i've filled out the all the sections more then five times. what to do? I see a lot of people are having problems. should i just delete and for get this app? need help and advice.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
Google is the absolute worst partner for any business owner on shopify. You will set up your account and in the process get suspended. Why? They won't tell you but they will refer you to their help articles. You will "Click to Fix" and nothing get fixed. The worst experience, multiple ties on multiple stores. Never again.
Hi there,
Nataly here from Shopify. Thank you for providing that feedback, we truly appreciate you taking the time to do so. I'm sorry to hear of the issues you are experiencing with the Google channel. I'm going to go ahead and look into your account and will be reaching out by email to open up the lines of communication to see how I can help.
Nataly | Shopify
Youtube da kullanıcı sayısı ve izlenme sayısı ile yeni bir işletmenin feed yapamayacağı bir uygulamanın hiç kimseye faydası olmayacağını düşünüyorum. böyle olunca da ücretli uygulamalara yönleniyorsunuz.
Hi there! We are sorry to hear the Google & YouTube app has not lived up to your expectations so far. We have noted your feedback and will share it with the relevant teams. If there is anything we can do to help turn this around for you, our support team is standing by should you need any assistance. https://support.google.com/merchants/contact/shopify_3p_support_app
Didn't even give an option to include only the first 150 characters for title limit. This app now wants me to edit thousands of product titles manually and set them at 150 characters. Worthless.
Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you share your feedback with our developers in more detail. Spencer l Shopify
Simply does not work. Products do not meet requirements in one section, do in another. Nonsensical.
Hey there!
Amy here from Shopify, I'm really sorry to hear of the troubles you are having. I'm going to send you an email so that I can have a look at this with you, and help you get the Google Shopping Channel up and running. Also keep in mind, anytime you need assistance from us, just click on the "get support" button in the top right corner of the channel. This will send a ticket right to our support team!
Amy l Shopify
My Merchant Center Account got suspended due to violation of ad policy. Google did not indicate what issue it really is. This is not Shopify's problem though but I do not see any support to avoid that happen. I do tick check list each by each.
Also the prices on the same product page can not be sync well with Google channel. Google can only detect one price in one product page otherwise an error shows up. For example, I offer 3 kinds of soup trays in one page with different prices. Sorry, google does not recognise it.
Hey there!
Amy here from Shopify, sorry to hear of the struggles you have been facing. I would love to be able to help you out with this and see what needs to be done so you can get up and running. Google Shopping can be such an amazing tool for your business! I'm going to send you an email so we can open up the lines of communication.
Amy l Shopify
Our website has been established for a long time, but google merchant center has been suspended because of "Misrepresentation". Is this because of the use of shopify? Or what is the reason, can you help me? We opened a one-year shopify package at one time, but because of this reason, we have been unable to start the project.
Hi there,
Chris here with Shopify support, I work on the Marketplaces team at Shopify. We appreciate the feedback regarding the misrepresentation suspension, we're always trying to improve our app to prevent this from occurring. I'll reach out to you directly to follow up because there is information specific to your store for this type of account action, please look out for my email.
Chris | Marketplaces Support Specialist
Shopify
This is SHIT!!!! DO NOT USE IT! SHOPIFY DEVELOPERS WHAT YOU'RE DOING??????????????????????????????????
Still only USD.. this is bs. I'm just back checking. I opened another store in EU earlier this month, that's when i found out that this google extension was totally broken. Luckily i haven't updated it on my first store so that i can still do remarketing and shopping ads as normal there, but i still can't believe how braindead the people that did this has to be. I think the only way to get this fixed and to get the people behind this fired/reputation ruined is for all of us to contact google directly and show them they are losing tons of money because of this.
This app was working perfectly fine for us up until around 30th Dec 2022 when the products were lasted synced. Since then, we've had no product updates and as a result, our pricing on Google is incorrect. We've tried uninstalling the app, and connecting our Google account again but still, no products are being synced.
Hi there,
Thanks for leaving your feedback for the Google channel app. My name is Vance from Shopify support. It sounds like you may have encountered an error with product syncing that's currently affecting a number of merchants. We're actively working to resolve this error. I'll be sending you an email with more details after we've reviewed your store!
Vance | Marketplaces Support Specialist
Shopify