Google & YouTube , 7.848 Rezensionen
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Unreliable. It worked for one of my stores but not for the second store, they have told me it is a known bug.
Support has stopped responding
Hey there,
Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs, I am sorry to see you were affected by recent issues. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team and we can work to get everything set up for you.
Claire l Shopify
need old version, i have 300 thousand product, this app only support 10 thousand
This app is useless only works if your store sells in USD. Shopify needs to fix this asap!
Wow. the process is rather perplexing a nd confusing. Much of the knowledge material is obsolete and chat / email is slow in coming. Complaints even to head office go unanswered. Gurus, whose job it is to be knowledegable in all aspects of Google shopping setup are deficient in providing answers. Instead, they refer to a absolutely inadequate knowledge base. Whew. It took me weeks to see the light of day which I stumbled into. Not sure at this time if I am on right track but I pray that my efforts do not wind up costing me without a bit of yardage gain. Make the process more simple Google. I know you can.
Hi there, my name is Jonathan and I am member of Shopify's support team!
I'm sorry to hear that you've been having trouble with the Google Shopping app. We appreciate your feedback, and I would love to hear more about your experience so that we can share it with our developers.
I am going to follow up with you via e-mail to to discuss the overall experience you've had thus far. Please be sure to check both your inbox and your junk mail for the e-mail!
Talk soon,
Jonathan - Shopify Support
Great easy and simple app to use! Was needing an app to start running ads soon and got recommended this one. Basically does everything for you while you wait to get your products approved. The app did get glitchy at times due to the fact that the "Manufacturers code" would for some reason not transfers over. It was annoying but it worked after some time. I did not enjoy how long it took my products to get approved.
I found that more of my products were not uploading to GMC, and I even changed my products many times!!!
And I have all my items approved in GMC, but in this app, it says my items are not approved.
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
I've used this app multiple times in the past with success however on my most recent installation, I'm unable to get any of the Google Shopping App Conversion Actions to verify. I've reached out to both Shopify and Google Ads support and like others have mentioned, they both recommend reaching out to the other. Seeing as we're relying on the app for gtag and conversion action implementation vs. adding code to the the theme, I'm at a loss for how to troubleshoot.
Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jack | Shopify
I just install the app, for now i dont have any result i will be back in somes days to tell more about it
The process to add product to my Shopify store has been a nightmare and still has not synched with my store. I have been on with multiple agents from Google and they were little to no help. Thank goodness for Shopify they are currently assisting me on this issue.
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify
We were told wait 4 weeks and once google started collecting results from traffic we would see the impressions start to increase, 6 weeks in with a commitment of $50 per day, and no results! Very poor app for Google to put their name to it, and not be hands on to fix the issues considering the power of Shopify stores.
I think the number of 1 star reviews tells the story.
Hate leaving bad reviews.
Cheers
John
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