Google & YouTube , 7.832 Rezensionen

Gesamtbewertung
4,5
Anzahl pro Bewertungsstufe
  • 69 % der Bewertungen sind 5 Sterne
  • 12 % der Bewertungen sind 4 Sterne
  • 3 % der Bewertungen sind 3 Sterne
  • 2 % der Bewertungen sind 2 Sterne
  • 13 % der Bewertungen sind 1 Sterne
21. August 2023

very useful, I will use again, very simple and distinctive to help all the clients, i recommend this app

TL Cases
Vereinigte Staaten
4 monate mit der App
15. August 2023

Awesome performance so far with no issues! I'm glad I am here to hopefully be successful and expand on what I know.

PocketPrint
Vereinigte Staaten
5 monate mit der App
30. Januar 2024

ショピファイですが、商品ページにテキストをコピー&ペーストで文字を貼り付けしますが、何度試しても日本語変換がうまくいきません。

参拝ショップ
Japan
3 monate mit der App
Google LLC hat geantwortet 1. Februar 2024

Thank you for leaving a review. We did take a look at your account and it looks like all your offers are currently showing. If you're still having this issue, can you please contact our support team so we can get more details in order to troubleshoot. You can contact them at anytime here: https://support.google.com/merchants/contact/shopify_3p_support_app

20. Juli 2023

User friendly app. maneuvering is easy. i was following up with product update. didnt gave me any frustration.

Louie's Jewelry
Vereinigte Staaten
4 monate mit der App
1. September 2023

This is the first time I have ever taken the time to write a review but the service, specifically, the lack of service of I have received from Google is astonishing. My story begins a few weeks ago when I began a PMAX campaign to advertise my company. Granted, these types of campaigns can take weeks to months to fully optimize. Completely understandable since it uses AI to adjust your bidding/targeting. In one week, I had spent $700 to gather data/show ads. In addition, my products were uploaded to the Google Merchant center as Google/Shopify HEAVILY push you to do this. I even began a PMAX campaign for the Google Merchant center as I had read this may be better suited to the products I was selling. This is where EVERYTHING and I mean EVERYTHING went wrong. After two days of running the Merchant Center PMAX campaign in addition to my other campaigns, I received the dreaded "Misrepresentation" warning on my account. Since I am new to Google ads, I didn't think this would be a big deal and didn't fully understand the consequences of having this stamped on your account. I made adjustments to the site to try and be compliant and submitted the site to be reviewed several times until I was put on a cool down period. Again, I didn't fully understand what was happening and thought it would be something that could be easily fixed. That couldn't be further from the truth. After two weeks of calling/emailing Google almost DAILY pulling my hair out trying to get back into their good graces, I was met with NOTHING but "We cannot share the details of why your merchant center has misrepresentation listed, keep trying to fix it, you'll figure it out." No joke, this went on for about two weeks to the point I was going to pay $1800 for an outside company to fix my misrepresentation suspension. That is, until I submitted a question to the forum since Google does not provide you with a reason your account is suspended. I was told because my items are POD, I cannot list them in the store. Google does not specifically list POD and instead states, "Items must be in stock to ship". The items in the POD store are "in stock" and would show "out of stock" if they were unavailable. There is conflicting information from Google forum "experts" as I found some posts that stated POD is allowed and some that say they are not allowed. The problem goes beyond this as my Google Ads account was CONNECTED to the merchant center. Because the Merchant Center was suspended, my Google Ads was suspended as well. The only way to reinstate my Google Ads is to get the Merchant Center reinstated which is IMPOSSIBLE since Google doesn't allow POD in their Merchant Center apparently even though Google Ads DOES allow POD products to be advertised. Do you see where I am beyond upset? I spend $700 for a week of ads to be displayed to have the rug pulled out from under me and have both accounts suspended. I can't tell you the relief I feel that I no longer am doing business with Google Ads and their horrible, nonexistent customer service. You would think paying $700 for a week worth of ads would be enough to get some sort of response or customer service from Google. Its not. This is your warning, if you have a POD service or similar business structure, be very careful and do not upload your products to the Merchant Center even though Google will encourage you to do. You will be put into a doom loop essentially with no way out. I learned my lesson $700 later. You've been warned.

Max's Case Co.
Vereinigte Staaten
Etwa 2 monate mit der App
Google LLC hat geantwortet 5. September 2023

Hello and thank you for taking the time to leave your feedback. I am sorry that this has been a frustrating experience for you - this was certainly not our intention. I did pull up your account and was not seeing any suspension. It is possible that some merchants have multiple accounts, though. In order to best help you, please contact support through this link where we have a dedicated team of Shopify-trained agents on standby: https://support.google.com/merchants/contact/shopify_3p_support_app

27. September 2023

Still learning to use it but it seems very good!

Part Time Dragons
Vereinigte Staaten
Mehr als ein jahr mit der App
16. Juli 2023

Good to get all your products into Google's Free shopping ads, but that is where the functionality ends. There is nothing in the ap we can find having to do with set up for "Performance Max" and we are unable to customize the product feed. All products are in a single feed, so that if you want start any Google Ads you have to include all your products listed in the free shopping ads that are in the single API product feed, so there can only be one ad campaign. Unable to focus a campaign on an individual product line.

Budget Billiards Supply
Vereinigte Staaten
6 monate mit der App
Google LLC hat geantwortet 18. Juli 2023

Thanks for the feedback! I will email you directly to show you how you can get started with Performance Max from within the app. Additionally, here is a help center article which I think you may find helpful: https://support.google.com/merchants/answer/13421604?hl=en&ref_topic=13402337&sjid=7014633861525849605-NA

27. September 2023

The install went smooth but some all of my products had to be tagged manually male or female. I am sure this will be fixed in the future, too many products were rejected. In the end it was all fixed manually and they all got approved.

I am not sure how this app will perform but we will see soon.

16 BLKS
Vereinigte Staaten
Etwa ein monat mit der App
25. Oktober 2023

This is the worst experience I've ever had with this app, and caused my account to be suspended integrating shopify's products. I've spent hours trying to fix issues. I can't get any live help. At least on the merchant account, it could update progress, but it doesn't, just take you around in circles. Even when adding sku's on manage my account it still says incorrect value. Horrible situation.

The Everything Creative Store
Vereinigte Staaten
15 tage mit der App
Google LLC hat geantwortet 30. Oktober 2023

Hello there and thank you for leaving the review and feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127?hl=en&sjid=15068795589301841412-NA

For further questions or help with this, feel free to reach out to our support team at this link: https://support.google.com/merchants/contact/shopify_3p_support_app

15. Juni 2023

It is easier than I thought. The experience has been a learning curve but once I learned how it has been great! Thank you.

The Wishful Fish
Vereinigte Staaten
2 monate mit der App
Google LLC hat geantwortet 15. Juni 2023

It's really great to hear the app is working well for you - thanks for the review!