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This app is dreadful!! I moved to this from a paid app and it simply does not work. There are so many issues with it. It doesn't work with custom products correctly, puts items out of stock randomly when they are not, doesn't allow you to batch update products.
PROBABLY THE WORST APP N THE SHOPIFY APP STORE!!! AVOID!
You can't even publish products with GTIN codes on them. This is a pretty basic requirement for google shopping.
Hi there,
Thanks for taking the time to review the Google channel by Shopify, I can definitely help you with GTIN code errors but as the advice is specific to your store I'll need to reach out to you via email. Please watch for my email.
William | Marketplaces Support Specialist
Shopify
I used this app but it didn't work for me. My merchant account was suspended immediately but I followed all the Google Shopping Standards. Complete waste of time
Hey there,
Kevin here from Shopify support. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with Google suspending your merchant center account. There is always a reason for a suspension so I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Kevin | Shopify Support
[Contact Us](https://help.shopify.com/questions) | [shopify.com](https://www.shopify.com/)
My account got suspended because of Account suspended due to policy violation. The feed is inputting invalid information. Google Merchant Feeds are incredibly particular and if the automated feeds are setup wrong. You will be flagged as spam or a bot.
Hi there,
Cathal here from Shopify. Thanks so much for leaving a review, feedback is very important to us. Account suspensions come directly from Google and we can't help to overturn their decisions, however, I am going to take a look at the reasons for this suspension and see if I can offer any insight and will contact you directly by email as soon as possible. Thanks again.
Cathal | Shopify
Impossible to use. No option to add if identifier exists. Support is no help. I get a reply every 24-48 hours. Not worth the hassle.
Thank you for taking the time to share your feedback with us. I'm sorry to hear you've felt unsatisfied with the app and support so far.
I'd like to chat further to see what I can do here to help out. I’ve reached out to you via email and hope to hear from you soon! -Lizzy, Shopify Support
I already added the app to my store. But, it wasn't even opening anything. I tried for hours just to open the channel, but no way. I ended up removing it. tried again to add it after opening a merchant center, an Error message comes up saying "There’s no page at this address, check the URL and try again, or use the search bar to find what you need."
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update I just needed to wait for a while and could download it. The good point is that a google ads specialist contacted me on my phone trying to help me start my ads. However, the platform is so difficult to deal with. Also, google just suspended my accounts while there are no obvious reasons for it. It's just a waste of time working with it, you will be always trying to solve problems. Almost a week passed trying to set it up, but I am not done yet.
Hey there,
Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app so I am sorry to hear in this instance it didn't work as expected for you. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.
Claire l Shopify
Didn't work in the end. Very frustrating. Especially when this happens on the last steps. The App says everything is fine. Google Merchant Center says: Data is not correct. No idea where to fix it and I am REALLY sick of reading Trouble Shooting" articles. Fix them yourself - Google & Shopify. Thanks!
Thanks for reaching out with this feedback on the Google Shopping app. It sounds like you've had a really difficult time with getting this app set up and working on your site, and I'm sorry for the frustration that this has caused. I would like to help troubleshoot things further, so I'm going to reach out to you via email so that we can discuss this in more detail. Please reply directly to my email once you receive it so that we can start looking into this. Thanks! - Rae, Shopify Support
Annoying keeps telling me disable Popups no access to them through this app ( if so very hidden) just will not do shit , help centre long kept reasking me my questions basically told me already installed and could do the Popups off thing through chrome which this is not … am also finding the Facebook thing just as daft keeps saying imbedded then connects but then won’t complete the etsy thing is a bit of a rip off they take 6percent so on some goods check
your profit one of mine was minus 4.67 then some where zero and doesn’t seem to intergrate well and the ebay holy shit is that a nightmare
Hi there,
Mario here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. From your message, it looks like you're also experiencing difficulties with other apps than the Google channel. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you to unleash the potential of this sales channel.
Mario | Shopify
HORRIBLE NEW VERSION, DO NOT UPDATE.
THIS NEW SINGLE APP HAS BROUGHT MY ONLINE SHOP TO A STOP BECAUSE THERE ARE SO MANY LIMITATIONS COMPARED TO THE OLD APP.
I AM NOW EXPECTED TO GO THROUGH 100,000+ PRODUCTS MANUALLY TO DECIDE IF I WANT THEM TO BE VISIBLE ON GOOGLE SHOPPING, WHEREAS THE PREVIOUS APP WOULD ALLOW YOU TO PULL A SPECIFIC COLLECTION THAT YOU MADE VIA THE FORMULAS.
APPARENTLY THE DEVELOPERS CANNOT BE BOTHERED TO INCLUDE THIS FEATURE IN THE NEW APP.
Thank you for sharing your feedback on the Google Shopping app. If you have a lot of products, sometimes the issue is that you hit the product quantity for your Google account. If this is the case, you can reach out to Google to request for a higher product limit through the form here: https://support.google.com/merchants/contact/additional_items
We work hard to improve our app functionality, so I’ve sent out to an email to you to see if we can resolve the issue. Looking forward to hearing from you soon!
- Alex, Shopify Support
Terrible, terrible app. We wasted 1 month waiting on pending products. Have read the reviews and everyone else was having the same problem. Do not install this app!
Hello Jukes Street, thank you for sharing this feedback with us here. I'll also be emailing you about this to see if I can help out with this issue. I think this might be due to a missing category on your products. I've more about that on this link here:
https://help.shopify.com/en/manual/apps/apps-by-shopify/google-shopping-app/adding-product-data#product-requirements
Thanks.
Niall, Shopify Support.