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Complete nightmare using this thing for me. I have been with Shopify for over 6 years. Started online only and then when we opened our little local retails shop and tried to integrate with Google Business Profile and thus Google & YouTube and Ads etc. The entire experience to date has been wretched. Everything always in a loop screwing up, randomly changing data of all kinds from missing price to adult labels on benign things, to missing price, shipping, added attributes I don't want - on and on - and we sell a nominal amount of one of a kind products - art antiques & namely. Extremely poor help from Google and Shopify keeps sending the blame to Google. I am beside myself with fury on this as it is affecting in great ways our local reputation and our ability to take advantage of the free listings and such. It is like a Gremlin outside of our 2 person show is screwing it all up every few days so I can never get it going right only wrong almost all of the time. Horrible and horrible support. I am in CANADA btw. We sell internationally and locally.
So wrong to have such stupid problems with Google.
Hi, sorry you're still having issues. I see that our support agent has already responded to your ticket and at least some of these issues are now fixed. If you are having shipping disapprovals, make sure your Shipping Sync settings are configured in the App as you expect. "Automatic" will allow the app to pull your Shopify configured rates into Google, while "Manual" means you will set it up yourself in Merchant Center and the app won't copy any shipping over for you.
When we see data attributes coming and going, the issue is often multiple data sources trying to update your products in Google. The app is handling a lot of the product sync logic already for you, so you may want to check and see if you have any other third party product handlers also trying to sync products. When the app and your other third party are both turned on, they may cause data conflicts, or "data flipflopping" back and forth seemingly randomly. This is because the app is telling Google some product information, then your other third party also tries to tell Google something slightly different on the same product, and you'll see Google's data go back and forth, like a gremlin.
Hopefully this helps, and if not, feel free to write back in on your existing case, but the Shipping settings and second product sync service seem to be most of the issues you had last month.
Should you add the Google/YouTube Channel App to your Shopify store?
If you’re serious about expanding your reach and bringing in more sales, it’s a solid investment for online store owners. Give it a shot, and watch your business grow!
I would recommend it. Everyone Googles and it helps me sell on the place where almost everyone is
Google Search Engine Is Very User Friendly. I have A YouTube Channel. I VLOG several times a week. I also promote my online store as well.
Good. Esay to set up.
However, the data is not correct.
Around 30% difference from shopify services-side.
The app appears to work well - but since migrating to the new Shopify checkout, it has completely messed up our AdWords reporting and tracking.
I believe this has to do with the pixel being disconnected.
I hope this is rolled out soon - it is definitely a high priority!
This seems to be easy. But its is saying that my domain name was transferred and it was not. Could you send me an email please to clear this up.
Hi - send us a ticket with your information here, since the resolution may involve some private data on your store: https://support.google.com/merchants/contact/shopify_3p_support_app
From what I see, it looks like you may have multiple merchant center accounts and one of your other (older) merchant center accounts currently has claimed your website. Double-check the correct merchant center ID is connected in the App, then you can visit that merchant center directly to confirm you want to use it for your website claiming -- the app will do the rest!
Brilliant way to bring your pictures to another life.
This app works well. As long as your data is right, it will be easy to use. I find this app to be excellent in terms of security and control. Very convenient and easy to use.
Worked great and easily highlighted the product. Will use again!