Arvostelut (9 498)

Kokonaisarvio
4,6
Lukumäärä luokitustasoa kohden
  • 72 % arvioista on 5 tähteä
  • 12 % arvioista on 4 tähteä
  • 3 % arvioista on 3 tähteä
  • 2 % arvioista on 2 tähteä
  • 11 % arvioista on 1 tähteä
4. maaliskuu 2023

This app should be a simple, seamless integration with Google Shopping Ads, Google Free Listings, and Buy on Google. It isn't. We have products with variants that have a unique UPC for each variant. All of our products with variants are active without errors in Google Shopping Ads and Google Free Listings.

Buy on Google is dropping all of our products with variants with the reason being Duplicate Variant. Zero guidance on how to correct or what exactly they think is wrong with the feed being provided that Google created the code for.

Are you wondering why there are so many 1 star reviews? Maybe it's because merchants assume Google would know how to create an app for Shopify stores that actually works properly with Google Shopping Ads, Google Free Listings, and Buy on Google.

Weldental
Yhdysvallat
Yli 4 vuotta sovelluksen käyttöä
Google LLC vastasi 7. maaliskuu 2023

Hi there,

Thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide you support with your products and your Buy on Google program.

Charlotte | Shopify

8. kesäkuu 2022

Not a good app for stores with many products. We have more than 10,000 products and were constantly fighting with Google over their numerous automated error alerts. We were threatened several times by Google of removing us from the index all-together. We no longer advertise on Google and don't bother with Google shopping anymore. Shopify is far more flexible with their data requirements than Google is, and so it is far too much work to get every single item to comply with Google. Save yourself a lot of grief and don't install this app.

AutoFastenersAndClips.com
Yhdysvallat
Noin 4 vuotta sovelluksen käyttöä
Google LLC vastasi 9. kesäkuu 2022

Hi there,

Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We're sorry to hear that you ran into issues with Google's policies, while Google is responsible for approving products, we can help to ensure that your products are meeting their requirements. I'll be sending an email out to open up the lines of communication and help where I can.

- Nate | Shopify

Muokattu 26. tammikuu 2023

No content API updates since Dec 29th and now all of our products risk expiring in Merchant Center. I will strongly consider switching to a competitor platform after over 5 years of business with you if this is not fixed imminently. This incompetence may result in us not being able to advertise our products which is mandatory to generate sales.

Please get this fixed ASAP.

Northern Saunas
Kanada
Noin 4 vuotta sovelluksen käyttöä
Google LLC vastasi 29. tammikuu 2023

Hi there,

Vance here with Shopify! Thank you for taking the time to let us know about your experience with the app. I can understand the difficulty of this situation. I've sent you an email to offer further support.

Vance | Shopify Support

Muokattu 11. helmikuu 2021

app stopped syncing with merchant and active products dropped suddenly to 0 impacting our ads and sales

Japanese Taste
Japani
Noin 4 vuotta sovelluksen käyttöä
Google LLC vastasi 24. helmikuu 2021

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with the Google Channel. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication!

Claire - Shopify

4. tammikuu 2023

I have been trying to fix an issue with my custom items not showing up because Google thinks they should a GTIN or MPN and they do not. I have contacted both Shopify and Google about it. I've tried everything they recommended and they still cannot tell me why my items are asking for this. They're all marked as custom items. I am beyond frustrated.

My Dinosaur Dreams
Yhdysvallat
Noin 4 vuotta sovelluksen käyttöä
Google LLC vastasi 5. tammikuu 2023

Hi there,

Chris here from Shopify, thank you for taking the time to review our app. I'd like to open a dialogue between yourself and our specialized support team. I'll send you an email to discuss your specific case.

Chris | Marketplaces Support Specialist
Shopify

17. huhtikuu 2023

We've used this channel for years with no issue. As of March 2023, our products have suddenly started expiring and causing errors on paid search. Waiting to hear from Google on this. Does anyone know how to solve this issue? Help!

The Clear Cut
Yhdysvallat
Noin 4 vuotta sovelluksen käyttöä
Google LLC vastasi 19. huhtikuu 2023

Hi there,

John here from Shopify,

Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.

John R | Shopify

23. marraskuu 2022

All of our listings have been rejected due to an error message saying I need to add gtin, which we already done.

Glow Decor
Yhdysvallat
Noin 4 vuotta sovelluksen käyttöä
Google LLC vastasi 25. marraskuu 2022

Hi there,

My name is William with Shopify support and I'd like to help you navigate this error on the Google channel. We appreciate all reviews as they allow us the opportunity to assist you and they help us make a better app. Please watch for my upcoming email so I can discuss the account specific settings with you.

William | Marketplaces Support Specialist
Shopify

17. lokakuu 2022

this is a nightmare. I set it up and it unverified my domain with google and I cant re-verify it. Traffic has dropped as a result. This needs testing before made available to shops. Such a terrible product.

Ethical Trade Co
Yhdysvallat
Noin 4 vuotta sovelluksen käyttöä
Google LLC vastasi 24. lokakuu 2022

Hi there,

Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Vance | Shopify Support

Muokattu 10. tammikuu 2024

Reply to Google feedback:

Thank you for your reply

Our issue is your tag team installed the Google tags on our website before the Google YouTube channel

This makes our tags all mixed up

The migration from ya to ga4 also made tracking confusing

We asked for your support to help clear thing up via a short video call but got absolutely nowhere

--------

We have been asking for Google ads support to help set up Google conversion tracking for Google ads for months...

Despite multiple emails all we get is the same answer from India Google ads go to help centre to set it up yourself

Even though they set up Google tag on our website before

Now everything is all mixed up we cannot run any ads

Google ads sales also rude on the phone

Vshine Silk and Shine
Yhdistynyt kuningaskunta
Melkein 4 vuotta sovelluksen käyttöä
Google LLC vastasi 10. tammikuu 2024

Hi there and thank you for leaving this review and feedback. We are sorry to hear that this has been a source of frustration for you. Conversion tracking should be automatically setup for you within your Google & YouTube Shopify Integration. That process is described here: https://support.google.com/merchants/answer/13494537?hl=en&ref_topic=14190979&sjid=15225058684796910413-NC

We will be sure to share your feedback with the relevant teams. Thank you

4. heinäkuu 2018

My old app was FINE and everything published. New app did not publish some of my products and now they are NOT APPROVED. CMON shopify! You can do better than this. Work out the quirks before doing a HASTY RELEASE! Your messing up stores doing this!

Now Keto
Yhdysvallat
Melkein 4 vuotta sovelluksen käyttöä