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My account was suspended due to misrepresentation. Trying to fix it is fruitless Google won't explain the issue and Shopify hasn't a clue. Really frustrating for such a simple product and e-commerce site. In addition every reply from Shopify references useless help on fixing the issue. In my opinion Shopify should be more aware of why Google suspends merchant accounts as all the information provided to Google is provided by the Shopify Google app. Shopify should help it's paying users fix the issue instead of referring to useless help. By the way it is impossible to get in touch with Google to fix the issue and even after getting a case number from google I get radio silence. I am about to close my store as I don't even show up on any search in Google and can't even pay for adds because my merchant account is suspended.
Hi there!
Paola here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand how frustrating the Misrepresentation suspension is. Google does not share with us further details on why they have flagged an account due to Misrepresentation, although I truly wish they did. From our end, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not.
With that being said, I will be reaching out to you through email shortly to offer all the guidance and support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed.
I look forward to chatting with you!
Paola | Shopify Support
todo es mas facil con shopify y google trabajando juntos. Al principio me resultaba muy dificil hacerlo desde la aplicacion de google, pero desde shopify fue mas facil
Excellent performance
I it helps me do really good I love it keep up the goof work it helped me with ads and other things I love it keep it up.
I use the app with Shopify. It was easy to set up. Having a view of all accounts within Shopify app is very helpful...
great
It was easy and straightforward to use, just waiting to see results. I'm new to all the online sales but trust that google will lead me in the best direction.
Hey there,
Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.
Claire l Shopify
Works great just wish I could make the Google shopping product id match my sku instead of that huge shopify id.
All the people with 1 star review really need to learn how to follow instructions. And email support was quick and friendly although I did solve my own issue as to why my feed was stuck in pedning which was in the merchant center feed section I didn't have shopping actions check marked
I’m getting to know the app better. I love how it’s set up to help maximize the potential of the brand and spread the message across the world
Fairly easy to use. I will definitely tell my friends about this. Very easy to comprehend. Just perfect