Arvostelut (9 104)
Tarkenna
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Luokituksen mukaan
I guest Im' joining the crowd of not those who has shopify and google not syncing.
Feeling heartbroken and dissapointed.
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.
Mario | Shopify
DEAD MONEY!
NEVER ANY MORE !!! We spend £2759 - and £25 conversion.
I think numbers said everything.
Not recommend at all. We have bots full store, sorry Shopify / FACEBOOK / GOOGLE, but bots do not buy, bots do not have money, more we have fraudulent orders and lost £250. NOW ANY MORE!!!
Very confusing. I don't know where to start or end, It would be extremely helpful to show tutorials or break down instructions on how to upload inventory. I'm having to google everything and the only thing I'm getting is a headache. Shopify experts don't even know what to do half the time.
Hi there!
Paola here with Shopify. Thank you for taking the time to tell us about your experience with the Google Channel App. I would love to understand more what is happening on your end to be able to help you get the channel working. I will be reaching out to you through email shortly.
I look forward to chatting with you!
Paola | Shopify Support
I have been trying to run an ad for 29 days. I was hoping to also get the $25 credit for using their services, but because they couldn't get their app to work I am no longer eligible for the credit. It says it takes 3-5 business days to approve a product/ad, I'm considerably outside of this time frame. I would just like my ad to show up on Google.
Hi, there. Thank you for taking the time to provide your feedback about your experience with the Google Shopping app. I've reached out to you via email to see if we can troubleshoot together and get this app working for your business! I hope to hear back from you. -Emma, Shopify Support
It's a pain to set up, it doesn't sync intelligently, there's no guidance on how to set it up, it keeps quacking against the policy, and there's no details or indication of what needs to be changed~~~
Der Google Merchant Center Support ist das schlechteste, was ich je gesehen habe, ungeschulte Mitarbeiter, die immer wieder die gleichen Antworten schreiben. Es wurden mehrere Center gesperrt, keinerlei Hilfe von keiner der Mitarbeiter zu erwarten. Sie kommen ins Stottern, weil sie selber nicht mehr wissen, was sie sagen sollen, weil sie nur überfordert sind.
Meine Existenz und meine Selbstständigkeit stehen auf dem Spiel, von monatlichen 60.000€ bis 70.000€ Umsatz auf 0€ zufallen und keine Reaktionen von Google und dem Merchant Center Support, selbst wenn der Anwalt schreibt, keine Reaktionen.
Da gibt man monatlich fast 10.000€ bei Google ads aus und bekommt als Antwort warum oder wegen was die Center gesperrt sind, immer das gleiche, Sie können mir nicht helfen, sie hätten selber keine Möglichkeiten.
Selbst in der Google Merchant Community List man nur von gesperrten Centern und das keiner eine Hilfe bekommt und keinerlei Optionen auf eine gute Zusammenarbeit. Ich hoffe, Shopify versucht mal bei Google Druck zu machen, dass es so nicht weiter geht!
Hello there and thank you for the review. I apologize for any frustrations you have encountered. I see that you have contacted our support team earlier this month and have asked them to get back in touch with you to see if they can continue to help you resolve some of the account issues you are seeing. Thank you for your patience and again for the feedback.
Extremely overpriced. You are basically paying $1 for every click, not sale, each click. Stay away. Their support is a joke as well.
Thank you for sharing your experience with us, we value your feedback and appreciate you taking the time to share it with us here so that we can continue to improve.
Google Ads are pay per click but the price shouldn't be $1 for every click. Google decides this based on your products as well as the campaign budget that you set. The pricing is solely from Google and you can learn more about how the budgets work here: https://ads.google.com/intl/en_ca/home/pricing
I apologize for the issues you were having with the app and would like to discuss further to see if I can help. I’ve followed up with you via email so that we can discuss this further and I can share your feedback with our development team. Hope to hear from you soon!
- Alex, Shopify Support
DO NOT USE if: 1) You have a store located in California (this will send incorrect sales tax information to Google, which Shopify cannot fix) or 2) If you have any integration with Google Express or Shopping Actions (this will cause you to oversell out of stock items that cannot be backordered)
Thanks for sharing this feedback on our Google Shopping app! Currently, the app imports your tax settings from your Shopify Admin, so we may want to evaluate your current settings. The Google Shopping app is designed for running ads on Google Shopping does not send inventory tracking information. Apps that facilitate sales may not be able to pull the necessary information to track inventory properly. Feedback like this helps us improve our apps, so I’ve followed up with you via email to log your feedback with the Shopify development team and follow up on your tax settings :) - JP, Shopify Support
I need help to see my store in Google. every time I click to open the sales chanel it says ERROR PAGE NOT FOUND
Hey there,
Jason here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. The issue you are describing should now be resolved, but I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Jason | Shopify
Useless app, as stated by countless others. Doesn't do a single thing for "active campaigns", other than let them sit idle.
Hi there, my name is John and I am member of Shopify's support team!
Thanks for your feedback on your active campaign, just to let you know that it takes 15 days for Google to Optimise the promotional Ads as Google tests out the best way to promote your product's across Google Ad Network when you start a Smart Shopping Campaign and 30 days to be fully optimised. The longer a Google Shopping Smart Campaign is running the better results you should have overtime.
I am going to follow up with you via e-mail to to discuss the overall experience you've had thus far and help with any errors or issues you are having. Please be sure to check both your inbox and your junk mail for the e-mail!
Talk soon,
John - Shopify Support