Arvostelut (9 104)

Kokonaisarvio
4,6
Lukumäärä luokitustasoa kohden
  • 72 % arvioista on 5 tähteä
  • 12 % arvioista on 4 tähteä
  • 3 % arvioista on 3 tähteä
  • 2 % arvioista on 2 tähteä
  • 12 % arvioista on 1 tähteä
17. syyskuu 2021

Não funciona os preços comparados no APP. O APP coloca os preços comparado como preço principal no Google Ads. Muito ruim.

Shop Nets
Brasilia
12 kuukautta sovelluksen käyttöä
21. helmikuu 2022

Account was suspended for "Custom" products. Everything was corrected requested re-review and the only thing they tell me is hurry up and wait. It cant be this hard to review an account that you disabled so quickly without warning. We are over the weeks of run around. No one seems to care or want to help resolve this issue.

Lucky Mellon
Yhdysvallat
12 kuukautta sovelluksen käyttöä
Google LLC vastasi 23. helmikuu 2022

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide valuable feedback on your experience. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly to open up the lines of communication and gather further feedback.

Thomas | Shopify

1. syyskuu 2022

I have problems ALL the time with this channel! There is always something wrong with my site ...misrepresentation... bla bla bla,,,, I had these same problems with my other store! This is one of the most frustrating things to deal with as a website owner! So much stress, so little accomplished!

Pretty Hare
Yhdysvallat
12 kuukautta sovelluksen käyttöä
Google LLC vastasi 6. syyskuu 2022

Hey there,

Thomas here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Thomas | Shopify

21. marraskuu 2022

I also found this app to be garbage. Google won't approve any of my listings. If anyone has found this to work please let me know the secret.

My Little Cakepop, llc
Yhdysvallat
12 kuukautta sovelluksen käyttöä
Google LLC vastasi 23. marraskuu 2022

Hi there,

Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Chris | Shopify Support

Muokattu 17. tammikuu 2022

My Google Merchant is suspended because this app is not working correctly. Shopify says they are aware but can't do anything and Google says they are aware and can't do anything. So far 2 issues with this app: 1. If your default package in shipping settings has weight your account WILL get suspended for inaccurate shipping price as Shopify calculates shipping price based on item weight + package weight (which is the correct way) and google calculates purely based on item weight. To resolve this, this app needs to add default package weight to item weight and ONLY then submit weight to google. 2. If you have both taxable and non taxable items in your store it WILL get suspended for inaccurate tax information, because when product is checkmarked as not taxable google merchant won't calculate tax on shipping. To resolve this a sub attribute for the tax "tax_ship" needs to be implemented and a check mark added right next to product not taxable.

Medicinal Supplies
Yhdysvallat
12 kuukautta sovelluksen käyttöä
Google LLC vastasi 17. tammikuu 2022

Hi there,

William here from Shopify support. Thank you for taking the time to review our app and provide this valuable feedback. I see that you've already identified the current workaround to this issue and I'll be sure to pass the additional info you've included here on to our development team. I'll also reach out to you via email to discuss the options we have to get this working for you.

William | Shopify Support specialist

Muokattu 19. marraskuu 2022

This app is garbage, Shopify blames Google, and Google blames Shopify. Just got an email from Google. This is regarding over 200 pending items for 7 business days. Here's what it says: Hi Scott, We do not support Shopify as we do not have access to it, which is why I cannot tell what is causing this issue in Shopify. Please contact their support, I hope they can figure this out and get your items approved as soon as possible. If you have additional questions about Google Ads or Google Merchant Center, please let me know by replying to my email. Sincerely,
Magda

thegrillebadgestore.com
Yhdysvallat
12 kuukautta sovelluksen käyttöä
Google LLC vastasi 20. marraskuu 2022

Hi there,

Thanks for reaching out with your feedback. My name is Vance and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Vance | Shopify Support

23. maaliskuu 2022

This stopped working correctly. No longer connects to the Merchant account with a Verified domain if you have an advanced Merchant account. Feeds go to the wrong account. Creating a merchant account creates a new ID as a top-level account and you can't delete them from the Google merchant admin panel, even when logged in as an admin.

POR-15
Yhdysvallat
11 kuukautta sovelluksen käyttöä
Google LLC vastasi 25. maaliskuu 2022

Hi there,

Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. I'm sorry to hear about the challenges that you have run into while getting the Google channel set up. I'll be sending an email out to open up the lines of communication and help where I can.

- Nate | Shopify

28. tammikuu 2023

Tengo problemas permanentes para sincronizarlo con la tienda. He ido incorporando categorías de los listados de productos google, he ido haciendo mejoras, pero siempre terminan dando un error a los productos.

Mara Regalos
Espanja
11 kuukautta sovelluksen käyttöä
Muokattu 4. huhtikuu 2023

Shopify feed is not pushing product information to google merchant regularly. This is a consistent issue and when I contact Shopify costumer care these people send one line messages and respond slow most of the times 24 hours later, at this rate I’ll be an old man before these people fix the issues.
Google is no help complete BS service.

BlueRockCanada
Kanada
11 kuukautta sovelluksen käyttöä
Google LLC vastasi 28. marraskuu 2022

# *App Review for Marketplaces - Internal notes - Do not share with merchant*

* * *

**Troubleshooting steps:**

**Response to App Store Review:**

Hi there,

Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Chris | Shopify Support

6. tammikuu 2021

Google has to many standard and the rip you off with google ads. For the majority of the time that I had my business my account was suspended with them and I got very little help and next to no customer service.

Knapp Park Ditch Store
Yhdysvallat
11 kuukautta sovelluksen käyttöä
Google LLC vastasi 8. tammikuu 2021

Hey there! Spencer here from Shopify Support. I would be happy to follow up with you and help you with getting your shop approved. I will send you an email so that we can chat further! Also keep in mind, anytime you need support, you can click on the "Get Support" button in the top right corner of the Google Channel. This will send your request/question directly to our support team. Spencer | Shopify