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Unable to use. Instructions by Shopify appear to be inaccurate or out of date across several different pages.
Hi there, thank you so much for leaving us a review! My name is Jonathan and I'm a member of Shopify's support team. I really appreciate hearing from our merchants! Your feedback is crucial to improving the app.
I'm sorry to hear that you found the information we have available to be out-of-date. That can definitely be very frustrating!
If it's okay with you I'm going to follow up with you via e-mail and offer some new, up-to-date resources that I think you'll find much more helpful.
Look out for e-mail soon! I look forward to talking to you.
Jonathan E. | Shopify Support Guru
I am a first time user of Google Chanel. it seams like it very helpful. the information provided was relevant
This app is great work for me it is to add product in google shopping and just now see the result.
Basically useless after 30 days. You have no way to refresh your listings so they go inactive. Other apps do a better job with Google than Google?
Hey there,
Adil here from Shopify. Thank you for providing that feedback. I'm sorry to hear of the product issues that you are facing on the Google channel. We do want to make sure that the channel is working as expected for you so I'm going to look into this and follow up with you in an email to see what I can do to resolve this.
Adil | Shopify
I have used this app to market products to sell for my store. I recommend this app as a great tool.
Its not a simple process to set up but hopefully this will Lead to more sales. Time will tell. Can’t go wrong with Google.
Really easy to follow and get set up, and it does give you the exact information you need to input so that Google can assist with the shop ads.
I've been using shopify for 2 years and still not able to use the google channel. I've tried everything but my account is still suspended due to "misrepresentation". I thought this would be easily resolved but 2 years later and i have the same issue. I have no idea what I am doing wrong. This shouldn't be so stressful
Hi there!
Paola here with Shopify! Thank you for taking the time to tell you about your experience with the Google Channel App.
I completely understand where you are coming from, the Misrepresentation suspension can be quite overwhelming. Although Google doesn't share with us the specific reasons for this, I'm happy to share some extra details with you that I have learned from my personal experience. I will be reaching out to you through email shortly.
Looking forward to chatting with you!
Paola | Support Shopify
Google doesn't like what I'm doing I guess. I make and sell handmade leather watch accessories, so therefore no gain/mpn available. Faultcode written in solid IT knowledge language I guess, but I started using Shopify to not have to deal with that.. - You need to add a gtin or mpn.
- Google is reviewing your merchant center account. your product will be re- reviewed once your acco...
- Add shipping costs for your product.
- Add a valid gtin.
Hi there,
Nate here from Shopify. Thanks for sharing your feedback in regards to your experience with the Google channel app. We want to make sure that you get the support you need regarding the issues you are facing here. I'll be sending an email out to open up the lines of communication.
- Nate | Shopify
this app was incredibly easy to use compared to doing it the manual way, than you for making this so simple!