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this is a great app with lots of fetures like helping with advertiusing and lots more, its fantastic
Its so complicated and confusing. It costs a lot of money and it take bachelors degree to understand their terms and policies which you will always run into an issue and get your account suspended for no reason. Definitely not a good way for the average person to work with.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding the Google channel app. While Google determines when an account is suspended, we definitely want to make sure that you get the support you need so that you can request a review of your account. I'll be sending an email out to help where I can.
- Nate | Shopify
Easy to install, can’t make much comments as I’ve only just downloaded it. Will comment again within a few weeks.
Hi there, I'm Jonathan and I'm a member of Shopify's support team!
Thanks for downloading the app, it's a great way to market your business. I'm going to follow up with you and see if you need any help setting it up! Look out for that message.
Talk soon,
Jonathan E. | Shopify Support Guru
Aplicativo esta atrasando a minha vida, ela esta buscando produtos que não estão mais na minha loja não estou conseguindo entender isso. Eu já tirei o produto da loja, não esta lá, so se existe algum lugar secreto que eu não estou enxergando, misericórdia, não tem suporte ? achei que iria facilitar a minha vida e esta apenas atrasando tudo, como pode puxar produto que não esta mais na loja, alguém explica isso ?
It's a good app. I would recommend it to others. It allows potential customers to find your products much easier.
Got my account suspended due to misrepresentation. Trying to fix it is fruitless Google won't explain the issue and Shopify hasn't a clue. Really frustrating for such a simple product and e-commerce site.
Hi there!
Paola here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand where you are coming from. The Misrepresentation suspension can be frustrating and Google does not share with us further details on why they have flagged an account due to Misrepresentation - although I truly wish they did. From our end, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not. Keep in mind that, although the Google Channel app helps you integrate your store to the Google Merchant Center, Google is still a third party platform, which means we cannot interfere with their processes.
With that being said, I will be reaching out to you through email shortly to offer all the guidance and support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed.
I look forward to chatting with you!
Paola | Shopify Support
Ive tried to get my Google Merchant center unlocked for 2 months now. Keeps getting disapproved for Misrepresentation but no information on how. Updated all info with information it asks but immediately it goes and shuts down the account. Absolutely zero support from help desk.
Hi there,
Vance here with Shopify! Thank you for taking the time to let us know about your experience with the app. I can understand how frustrating this situation must be. I've sent you an email to offer further support and help resolve this.
Vance | Shopify Support
Very good app! This app helped further our company and provide the very best quality products to our customers!
Nothing works with this (deserves 0 stars) - if you have a Brand Account, Shopify creates a new Google Merchant Account for you that you can never login to - when there is an issue with your product, its basically impossible to figure out how to fix it. Shopify and YouTube do NOT work together if you have a brand account - this is crap! I will be canceling my Shopify account as I ONLY got it for the YouTube integration, which won't work - too bad they won't refund the money I already spent on this broken site.
Hello,
Ashley here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Ashley | Shopify
I think there is a disconnect between this app and Google, Google says it is 3rd party and my products breach there terms because if this app, I have spent time with google who won't tell you what is wrong other than something to do with 4rd party. Been to dhopify help chat, and ended up saying go back to google thinking the only easy is to delete app or delete shopify and start again, I have no idea how to fix this and am getting the run around from google and shopify
Hi there,
Thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify