Google & YouTube , 7 837 arvostelua
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Luokituksen mukaan
Contacted Shopify multiple times about this not working. I was told to fix things and even after i did NOTHING. Just going to go to google shopping directly.
Hey there, thanks for sharing this feedback. I'm sorry to hear your issues were not resolved! That said, we're working hard to ensure our apps work for everyone, so I'd like to look into this further for you. I’ve reached out to you via email, and I hope to hear from you soon! - Lauren, Shopify Support
Screwed up my Google Shopping account and doesn't work, I have been forced to move over from another app by Shopify, I was also forced to uninstall the other app even though it was working perfectly fine, it is now not working at all and I am loosing £1000,s of pounds until this matter gets repaired because I can't upload my google shopping feed - Absolutely fuming, it's ridiculous!
My product is review for past3 days. Kindly help. I am facing issues with catalogue. My new products are not showing up
Hi there,
Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Chris | Shopify Support
The app is full of bugs and there is no customer service help what so ever. The app got stuck on the verification stage, absolutely useless.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. I understand you are experiencing some difficulties with the verification steps in the channel. I'm going to follow up with you over email to open up the lines of communication and see how we can provide some support for you on this.
Charlotte | Shopify
Horrible app. For being a "global" leader, this app and the money you spend is outrageous for NO RETURN!
As far as syncing products the app works great. Issues arise when you have a large number of products - thousands to be exact. We are currently at 6101 SKUS and when attempting to bulk edit in the app it freezes once we reach product 1100 and provides a "Page Unresponsive" error from Shopify. Google Tech Support has verified all is fine on their end so this issue is definitely on Shopify's end and seems to only appear when you have more than 1000 products. Others that have left reviews seem to have run into the same issue with this app. They told me this would be fixed by this morning and it is not. With other reviews encountering the same issues in the past months, it is evident Shopify is unwilling or unable to correct the issue. I would look elsewhere. Wish Shopify would take care of issues with their platform as opposed to aesthetics. Shopify platform and support have deteriorated a great deal over the past 3-4 years.
Thank you for the review. We have noted your feedback around the bulk editor. As you pointed out, that portion is actually owned by Shopify but we will be sure to pass on the feedback to their relevant product teams. One workaround you may find useful in the meantime is using the import/export feature available on the Shopify Product page. More details can be found here: https://help.shopify.com/en/manual/products/import-export
If there is anything else we can do to help you, don't hesitate to contact us! https://support.google.com/merchants/contact/shopify_3p_support_app
The absolute worst experience with this app, it is incredibly frustrating. "Mismatched Currency In Shipping Information" has been plaguing us for 48 hours. All currency is USD, shipping currency is USD, I even shut off international markets and disabled geolocation to no avail. The worst part is, 900 products are approved, and a few hundred random ones are not, and the ones that aren't keep changing (day by day, some errors will disappear, and new ones will pop up).
Contacted Google support about the issue and how to fix and their response was literally "You need to fix this or we will disable your account on December 7th". Truly insane, especially with the amount we spend on Google Ads every month.
Hello and thank you for taking the time to leave the detailed feedback. First, I am sorry your support experience didn't meet your expectations. I have also noted your feedback around confusion in setting up shipping settings. I will pass both pieces of feedback to our support and product teams as we are constantly looking to improve in these areas.
We did just add two new shipping articles to our help center which may be of help to you and others:
https://support.google.com/merchants/answer/14233096
https://support.google.com/merchants/answer/14238360
Thank you again for the thoughtful feedback and rest assured we will pass it along to the team.
None of my Shopify products are listed in GOOGLE SHOPPING because of GTIN IS MISSING error. I have my EANrecorded and/or ready to be input manually into the app, but the app doesn't show us where to enter the EAN.
Hey there, thanks for writing this review of Google Shopping! I'm sorry to hear you've hit a roadblock with this app. Any GTIN information (which includes EANs and other unique product identifiers) can be added via the product details or bulk editor in your admin in the barcodes section. I’ve followed up with you via email so we can take a closer look at this together. I hope to hear back from you soon! - Lauren, Shopify Support
absolute waste of your time. If this works it's probably great. But, in my case within 24 hours the google merchant account was suspended for 'invalid product feed'. The shopify app is what provides the product feed to google so there is nothing you can do. Shopify support points the finger at google and google says it's a shopify problem. Well, guess what I don't have any problems with Facebook and Instagram ads so I gave up this.
Hello, Nidhi here from Shopify support!
Thanks for taking the time to share your feedback and I'm sorry to hear about the account suspension due to an "Invalid product feed" error. I can understand how that can be frustrating especially when you are just getting started with the App.
I'd love to look into this to narrow down the cause of the error so we can get the App working for your business. I will be reaching out to you shortly via email to offer any assistance I can, please be sure to check your junk and spam folders as well!
I look forward to getting this figured out with you!
Nidhi - Shopify Support
I'm done! Worked for many years just fine, 2 weeks ago 3/4 of my items showed sudden errors and no one (neither google nor shopify) seem to be able to figure out why. I have stopped paid advertising until there is a resolution, if ever. At this point I have no confidence they will figure it out. I don't have the time or patience to continue to work with either of them to get it right anymore. After reading other frustrated Shopify sellers I want to add that we also are 100% custom products
Hey there! Luke here from Shopify Support.
Thanks so much for taking the time to review the Google Shopping Channel. Your feedback is valuable and we are always looking for ways to improve. I am sorry to hear about the problems you are having recently with product approvals. While Google does have full control over all approvals, we can often dig in to find out what needs to be done to get them approved. I am going to follow up via email so we can dig in a little deeper together and get this sorted as quickly as possible.
Luke | Shopify Support