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They are real scammers. They ask you to spend $500 with a promo code and after you've spent $500 they will block your account and deactivate all the support to get in touch with they, no way to talk with somebody....why do you need to talk with someone? To request a refund? :)) More than that, "Refunds typically take up to 2 weeks for us to process, but can take up to 10 weeks". What a joke of sale channel... Anyway, Shopify, may we know why can't we communicate with each other on reviews?
Hi there,
Thank you for taking the time to leave a review for our app. My name is William from Shopify support and I'll be helping you today. I'm sorry to hear that you've had your account deactivated, this must be a decision made by Google as you're able to leave a review on Shopify. I'll follow up with an email to you so we can review what our options are.
William | Marketplaces Support Specialist
Shopify
Fast and efficient. Took less than 2 minutes to integrate and set up. As long as you already have a preset google ads account.
agreable
I already use google ads and googe merchant on my own company out of shopify. Transfering my products from shopify to merchant was way easier than doing it directly to merchant
Frustration after frustration. I am getting a misrepresentation violation but I can't understand how my business is misrepresenting itself? Everything is legitimate, the products offered are officially licensed products. How is that a misrepresentation? The violation list I am shown when I sign into my merchant account is also vague, there is no way for me to know which one I am violating. If I can get a clear direction on which specific violation I am committing that would be helpful, but at this point my account is constantly getting suspended which I do not believe is my fault.
Hi there and thank you for the feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA
I do see you have opened a case with our support team around this issue and they are best suited to try and resolve this for you if you feel your account has been overflagged.
I have been trying to work with this app for almost a month. None of my product is syncing or getting approved and no reason has been given. Tried to get help from Google Merchant Centre but I was just bushed off by saying that everything seems ok from their end. I actually watched tons of videos on Shopify and YouTube but no one seems to have any solutions or even the cause of the problem. So frustrating dealing with this app......
Hi - Thanks for leaving this review, and I'm so sorry to hear you've had these issues with the channel. I'm going to follow up with you over email with a few things that I think will solve this problem for you and get your products visible in your Google Merchant Center account. Keep an eye out for my email! Cíara | Support Specialist
SAME AS OTHERS very terrible experience they keep suspending my new website ive included all the policy and information and still keep getting denied claiming misrepresentation with no details on what else to do and now i dont see a way to ask for another review anymore
Hey there,
Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.
Thomas | Shopify
A bit challenging but it works out well. There should be help to install accounts on your website for a beginner.
Doesn't work. App gets caught in a loop. Won't let me connect to store. Doesn't work on mobile app either
Terrible app, don't use. There is a reason why it has a 3.6 rating. Even the info on the app doesn't correlate to what is showing on the GMC.
Hi there, my name is Jonathan and I'm a member of Shopify's support team. Thank you for providing your feedback! We really appreciate hearing from our merchants about their experiences with the Google Shopping application.
I'm going to follow up with you via e-mail and inquire more about your experience with the application, since I'd like make the app work for your business.
Be sure to check out your inbox for that message!
Jonathan E. | Shopify Support Guru