Arvostelut (9 124)
Tarkenna
-
Luokituksen mukaan
Hard to use poorly designed. Do not know what it is doing since step one. And it suspended my healthy accounts for no reason. Product manager need resign asap.
Hi there,
Jordan here from Shopify support. Thank you for taking the time to leave a review. Your feedback is highly valuable.
I understand you've experienced issues with the app, as well as an account suspension placed by Google. I will follow up with you in an email where we can discuss this further and hopefully get the app working for your store.
Jordan | Shopify
Just awful. App doesnt work at all and shopify support has been 100% useless.
All 1,400 products on my site are no longer on Google Shopping after installing this app. All your products will move into a "pending" status. The migration utility for the old app to this is garbage. As far as I can tell I'm not passing the Google checklist as the gift cards don't have vat being charged on them even though they shouldn't have VAT on them and I don't have them listed on Google anyway. Thanks Shopify!! Possibly your worst app ever. UPDATE - We were originally told it would be "3 - 5 day" for Google to approve products. Now we are being told up to 10 days. So unless you are able to deal with 10 days without Google shopping. Don't install this app.
UPDATE - Turns out the app will list your products on Google, but the integration to get the publishing notifications back appears to be broken so the app lists all your products as pending. Still a terrible integration though.
Thank you for sharing this feedback! This is a current limitation due to the fact that Google reviews all products manually, and products can be listed as pending for 10 business days. That said, we work hard to ensure that our apps meet the needs of our merchants, and I'd like to dig into this issue further with you. I’ve followed up with you via email to log your feedback for our development team. Hope to hear back from you soon! - Lauren, Shopify Support
This is the worst experience I've ever had with this app, and caused my account to be suspended integrating shopify's products. I've spent hours trying to fix issues. I can't get any live help. At least on the merchant account, it could update progress, but it doesn't, just take you around in circles. Even when adding sku's on manage my account it still says incorrect value. Horrible situation.
Hello there and thank you for leaving the review and feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127?hl=en&sjid=15068795589301841412-NA
For further questions or help with this, feel free to reach out to our support team at this link: https://support.google.com/merchants/contact/shopify_3p_support_app
No ability to edit feed parameters, 'Smart' shopping campaign completely opaque, can't filter products from the Google Shopping app - and as a result of being unable to edit the feed, also can't make use of Merchant Center. So... basically no functionality whatsoever. Absolute garbage.
What a frustrating app, product information never syncs to GMC.
If it can't be fixed soon, it must be Google's failure, terrible experience!
Hi there,
Thank you for leaving a review on the Google channel app. My name is William from Shopify support and I'll be assisting you today. From your message you may have encountered the error with the product syncing which is currently affecting a number of merchants due to some changes at Shopify and Google recently, we're actively working to resolve this error and I'll reach out to you with details after we've reviewed your store.
William | Marketplaces Support Specialist
Shopify
This the worse app ever. Google suspension my account for misrepresentation. Which is crazy because of my product are clothes, shoes, and handbags.
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
This app is garbage, don't waste your time. All products say pending forever. After a long time I've gotten the message: Due to a high volume of requests, it can take up to 10 business days for Google to approve a pending product. Any products with errors won’t appear in your ads. - This message has been there for weeks now. The app is completely broken.
Thank you for your review, we appreciate you taking the time to share it with us so that we can improve! I've also reached out to you via email to discuss your experience. I hope to hear back from you! - Emma, Shopify Support
This app is 100% unreliable, very different from the previous one, the shipping rate it synchs "automatically" with google merchant are totally random. DO NOT INSTALL IT IF YOU WANT TO WORK ON ADWORDS! It is not possible to go back to the previous one.
The shipping it automatically set are wrong, there is no way to edit it manually the result is my customers see a 7,89€ shipping rate on Google shopping instead of the 4,89€. I am furious with Shopify for forcing me to update this app and I believe that after the very poor support I had in this 2 weeks they deserve to be considered a not reliable partner for a serious online business. After two year of stupid limitation I am finally changing platform!
Pending.
Pending.
Pending.
Pending.
Pending.
Pending.
Pending.
Pending.
Pending.
Pending.
Pending.
Pending.
Pending.
Pending.
Pending.
Pending.
Denied.