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Can not connect with my Shopify account. Plain sucks. Shopify does not even have a way for customer support. Seem like a glitch to me
Hey there,
Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.
Chelsea l Shopify
all my products are in Pending and Not Approved, i had change the product info as the app told me, but still NOT APPROVED, i don't know why.
We use Shopify since about two years and we liked it.
Because Shopify is a deliberated shop solution and all is working very well normally.
Till now.
But this new Google Shopping app developed from Shopify is - i must say it so clearly - a shame for Shopify and a classic example for a bad software solution. In comparison to the old (meanwhile unsupported) app version there are a LOT of worsenings.
Here are the main points:
* Products are showing constantly pending status although (!) they have been approved by Google merchant center.
* We had to correct the American and European GTIN numbers of all our products manually because this new app doesn't accept spaces between the numbers (the old version did).
* Only 25 products are displayed per page. This is quite too less for a big assortment and there is no possibilty to show more products per page.
* There is no option to search resp. select specific products - very uncomfortable (the old version had this option).
* There is no more the possibility to sync selected products with Google Merchant Center instantly (the old app had an extra upload button). We used this often to change product prices or to correct product descriptions quickly (these changes appeared in Google Ads ca. 20 min later).
* In our Merchant Center product list all products were listed twice after using this new app (resulting from the former input via the old app) - there was no automised adjustment with the old existing products. We had to clean this manually.
In reaction to our pour experience and to all these negative reviews I really hope Shopify will improve this frustrating app and will present a major update in the near future.
Hey, there. Thank you for your detailed review! We appreciate you taking the time to share it with us so that we can improve. I've also reached out to you via email to discuss your experience with some potential solutions. I hope to hear back from you! - Jason, Shopify Support
App does not save metafields for products. I fill out what it wants and it will not stay saved. This is extrememly frustrating.
Complete headache and not even remotely intuitive. Wanted to like it because I use Google Adwords. Frustrating.
Hi, there! Thanks for sharing your feedback about the Google Shopping app. I'm sorry to hear that you found the experience frustrating. I'd love to work together with you to help get the app set up for your business, so I've reached out to you by email and hope to connect soon. -Emma, Shopify Support
Forced to change over to this app from an older version and it is totally useless. Doesn't present the correct calculated postage values to Google. Has messed up settings in my Google Merchant Centre. No way to customize the feed at all. Would leave a quarter of a star if possible.
i try to connect the my website&Google Shopping. but i dont know what happen. its coming up Ineligible for enhanced listing.
So i want a contract the CS team. But long time no answer..
Hi there,
William here from Shopify support, thank you for reaching out about your concerns with the app. Typically we're able to resolve errors like this but in order to do so I'll need to reach out to you directly over email to discuss account specific details. Please look out for my email.
William | Shopify Support Specialist
Solo disponible para EEUU por lo cual no se pudo concluir el proceso de registro y de actualización de los productos
All they do is reject your product, and suspend your Merchant Center account so you can't advertise on Google
Hey there!
Charlotte here from Shopify Support. I would be happy to follow up with you and help you through any errors that you are experiencing. I will send you an email so that we can chat further! Also keep in mind, anytime you need support, you can click on the "Get Support" button in the top right corner of the Google Channel. This will send your request/question directly to our support team.
Charlotte | Shopify
Need some fix. Trying to get products approved on google but cannot do it..............................