Recensies (9.520)

Algemene beoordeling
4,6
Cijfers per recensieniveau
  • 72% recensies zijn 5 sterren
  • 12% recensies zijn 4 sterren
  • 3% recensies zijn 3 sterren
  • 2% recensies zijn 2 sterren
  • 11% recensies zijn 1 sterren
21 april 2022

This app is simply a disaster. One and the only reason I had it installed in the first place was to use it as a feed to Merchant Centre. I've never tried to use it for the actual campaigns due to the numerous horror stories related to the rapid cleaning of account balances without any results or control over the campaigns. Once I started to seriously use the data provided by the feed I discovered that the app has been has been stripped of the customisation functions necessary to use it properly as a functioning feed. BTW If you're brave enough to run any campaigns on it, good luck since the data necessary to optimise them is not there.
Moreover, if you're trying to get any support Shopify will send you to Google and Google will send you back to Shopify, at the end of the day Shopify will say that you should get some other paid apps to get it to work.

Babylove.ie
Ierland
Bijna 3 jaar gebruiken de app
Google LLC heeft geantwoord 23 april 2022

Hi there,

Thank you for your feedback regarding the channel and how we can improve the features of the smart shopping campaign included in the app. Feedback regarding missing features can be passed to the development team but I wanted to reach out to see if we can improve your experience with the everyday functions of the app such as the sync to Google merchant center. I'm going to send you an email followup to discuss the account specific details.

William | Marketplaces Support Specialist
Shopify

28 december 2023

Won't sync with Shopify at all. There's this transparent overly in shopify admin that prevents ticking boxes and interacting with this app. And now after reading other reviews I see that it may become even more of a nightmare if it ever does sync. After spending all night trying to get answers as to why I cant even get through the 'set up' phase of this app in shopify, and then reading about all the issues others are having, I cant trust it. With hundreds of products in my store, its too risky, especially when there is absolutely no customer support.

FINALLY BLISS
Verenigde Staten
Meer dan 2 jaar gebruiken de app
Google LLC heeft geantwoord 8 januari 2024

Hello there and thank you for taking the time to leave a review. We are sorry to hear you have been frustrating with your experiencing syncing products between Shopify and Google. Part of what you are describing sounds like it may be happening outside of the Google & YouTube app but either way, we do have a dedicated team standing by to provide support. If the issue is with the app, they should be able to help. Please contact them here: https://support.google.com/merchants/contact/shopify_3p_support_app

Bewerkt 8 januari 2023

I mean if you want an app that runs like dialup get this one. since most of you are not old enough to know what dialup is, it was the first type of internet connection and it was extremely slow. (grandmother here) Anyway this app is like dialup. I have a 1000+ products and it seriously takes me 15 minutes to get to the last product. there are no page numbers to select or filters or anything to make finding products in anyway easy. it also loads all of your draft and archived products to make it even more cumbersome. It is showing errors that don't exist in the actual merchant centre. seriously use this app if you want to add a massive amount of frustration to your life. Or if you only have 3 products.

pophomefabric
Canada
Meer dan 2 jaar gebruiken de app
Google LLC heeft geantwoord 11 januari 2023

Hello,

Mario here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email, so we can address some of the difficulties you have been having with the app.

Mario | Shopify

6 februari 2019

I uploaded this app yesterday and it doesn't work... Does anyone have a solution or an alternative to this app? Thank you!

Alanna Clothing
Spanje
Meer dan 2 jaar gebruiken de app
Google LLC heeft geantwoord 6 juni 2019

Thanks for sharing your feedback! The initial setup for Google Shopping can take a bit of time as the products are reviewed by Google. We work hard to improve our app functionality, so I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support

1 april 2023

There are not any notifications about the feed, can not sync any product. Please process the problems of the products quickly.

Moco Queen
Verenigde Staten
Meer dan 2 jaar gebruiken de app
Google LLC heeft geantwoord 4 april 2023

Hi there,

Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing!

Vance | Shopify

Bewerkt 7 juni 2023

Not working in My site because our oficial european currency BGN is not supported from GOOGLE. Bulgaria is in European Union but not for Google.
I can't check the Target country and language options BECAUSE they determine store currency: Bulgarian Lev (BGN)

Liratech.bg
Bulgarije
Meer dan 2 jaar gebruiken de app
Google LLC heeft geantwoord 7 juni 2023

Hi there and thank you for the review and feedback! Good news, we took it back to our technical team and we should have BGN enabled within 1-2 business days. You should be unblocked by the end of the week.

25 september 2021

I spent a year trying to fix this: Account suspended due to policy violation: Misrepresentation error, but every time I ask for re-review Google always sends back requirement. I already fixed those requirements, but Google never said what I have misleading on.

Eden Branch-Your Home & Garden Paradise
Verenigde Staten
Meer dan 2 jaar gebruiken de app
Google LLC heeft geantwoord 26 september 2021

Hi there,

William here from Shopify. The error you mentioned is generated by Google and is not from the Google Channel app itself. While we don't have the ability to change Google's decision we're happy to share our knowledge with you so that you can try again. Since this is specific to your account I will follow up with you in an email shortly to discuss it.

William | Shopify Support Specialist

9 november 2022

My products have gtin but it is not sent through the googlechanel. It is frustrating that Shopify or google don't fix this well known bug. the problem has been well known for several months. Why don't you want to fix this problem?

LottOff Online Shop
Zweden
Meer dan 2 jaar gebruiken de app
Google LLC heeft geantwoord 9 november 2022

Hi there,

Brett here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm going to be sending you an email to open a direct line of communication and offer further support.

Brett | Shopify

31 maart 2023

The Analytics 4 migration instructions are the worst, only possible if you are a developer. I won't recommend any Google products until they massively improve their UX and start catering for users without a coding background.

Positive Science People
Verenigd Koninkrijk
Meer dan 2 jaar gebruiken de app
Google LLC heeft geantwoord 4 april 2023

Hi there,

Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with getting Google Analytics 4 setup on your store.

In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.

Brett | Shopify Support

12 oktober 2021

I am very very unhappy. This app had a bug of which they did not inform their clients about and all my products expired off Google (after running smoothly for years). That led to my Google Business account being unverified and disappearing off Google and now the only way I can get verified is by postcard (22 days waiting period, if it ever arrives) I have lost SOOOO much money and my Google rankings that I worked so hard on are all gone. I have send support requests and no one from this app even bothered to get back to me. I would not recommend this app as their clients are not important to them. They killed my Business.

Kwaitokoeksister
Zuid-Afrika
Meer dan 2 jaar gebruiken de app
Google LLC heeft geantwoord 14 oktober 2021

Hi there,
William here from Shopify, we're sorry that you haven't received the level of support you were expecting and we're definitely interested to hear more about what happened with your account. Since this has information specific to your accounts I will reach out over email to discuss further, please look out for that email and we'll bring any feedback to the developers to investigate.
William | Shopify Support Specialist