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I reported tracking problems seven days ago, and the team hasn't made any fixes yet. Remarketing code is missing in the implementation, and begin checkout and add payment info conversions are not firing. So this channel isn't working as it should. Be careful installing this channel because if the tracking is not working correctly, the optimization won't work as it should, and you will lose your budget.
Hi there,
Thank you for taking the time to leave a review on the Google channel, my name is Chris and I'd be happy to reach out to you to discuss the account specifics detailed in your review. More generally, I can advise that our team of specialists would love to assist you in getting the channel working correctly for you any time there is an issue. Please look out for my upcoming email.
Chris | Marketplaces Support Specialist
Shopify
Google Shopping works well once configured. Setup can be a little tedious as we are seeing at https://homeontheswan.com/
Hi there, my name is Jonathan and I'm a member of Shopify's support team!
Thank you so much for the feedback, it's really appreciated. I see that you found the set-up a little bit time consuming, so I wanted to follow up with you and make sure you have all of the necessary steps so that you are ready to market your products across Google's surfaces and don't waste anymore time on the set-up!
Be sure to look out for my e-mail with that information. I look forward to speaking with you!
Jonathan | Shopify Support Guru
I am using Google for my 5 businesses since 20 years, this app very helpful but there are errors, some of my products not approved because of price not match etc :) they most correct this errors otherwise is worthless if your products not in Google. I am using Google ad everything I am good customer pf Google.
Hello,
Jordan here from Shopify Support. Thanks for taking the time to leave a review, it’s greatly appreciated. Having products disapproved by Google is disheartening, I understand how challenging this can be.
I can certainly help out with this! I will send you an email to open the lines of communication and we can take a closer look at your account and work together on resolving the product errors.
Jordan | Shopify
A very useful tool when searching for products from sellers around the world, it is especially necessary for beginner businessmen
I love this app it brings more customers on a professional level. You must try it. I will be well worth it.
Google has been very helpful so far. I'm very please and grateful with how the technical team of google have helped me through a very tedious process. My only wish now is that the project becomes successful!
Die Einrichtung war einfach Super , jetzt muss ich es erst testen. Ich muss mir erst noch die Videos und Anleitungen anschauen. Aber bisher guter Eindruck.
Just getting started with my store, but so far Google Shopping has been a great source for getting me clicks. The app is user friendly and easy to navigate. I recommend any eCommerce store owners to try the service.
Terrible Terrible Terrible!!! Customer Service is the absolute worst. Nobody helps, all they tell you is to wait and wait. It's been over a month my products have been pending. This is ridiculous!
Thank you for providing us with feedback on the Google Shopping app! Products being stuck in the pending state for over the 10 day estimated timeframe can be quite frustrating. Google needs to review each product variant individually and Shopify has very little control the time frame. Our team is always looking at ways on improving the functionality of our apps your feedback is much appreciated!
Having said this, I have sent you an email to see if there is anything I can assist with. Hope to connect soon!
- Alex, Shopify Support
please help me how to edit expire date in content API my products is expiring after one month. this app automatically add wrong expiry date
Hi there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable to us. I'm sorry to hear about the struggles you are having with your feed, there sounds like there is an issue there that we will want to look at for you. I'm going to look into this further and follow up with you in an email to open up the lines of communication here in order to help you further. Spencer | Shopify Support